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Toyota Direct

Columbus, OH

4.2
1,852 Reviews
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4248 Morse Rd

Columbus, OH

43230

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Showing 1,852 reviews

December 04, 2025

The. Service from Toyota Direct is wonderful. I feel like I am not being sold extras. All the people I have dealt with have been very nice and polite. Th More

by norwins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2025

If I could give it negatives stars, I would 1,000% Customer service was absolutely terrible. My my car was in worst of a condition than it was when I left. You guys hiked up the price and told me it w More

by Kavon Kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Susi
December 03, 2025

Ashiqur Rahman was great to work with. He obviously enjoys his job. He was professional and enthusiastic. He made me feel like he wanted the best for me. More

by CAMERON8122
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Walden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashiqur Rahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2025

Thank you so much for the help! Always Great service! Really appreciate that! Happy Holidays! More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Almanza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Canfora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2025

Certainly not the most nor the least in cost but always, prompt, friendly, and reliable. I know my car is getting serviced correctly. Waiting area is also accommodating for work when it’s a longer service c More

by Sstaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember whom I worked with but they are always great to work with.
December 01, 2025

My problem was not fixed, but I was told it was. There is a noise from something loose at the back of my car. It has been there since we got it last December. I've had it in twice for that, and ha More

by shirleyrae49
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2025

I had a great experience. Eman was very knowledgeable and provided great service. The entire process was very quick and easy. More

by baker_dan2002
Recommend Dealer
Yes
Employees Worked With
Eman 5 stars
November 30, 2025

Isatou Jahateh is an amazing professional service representative Behalf of Toyota direct she always made high quality service. I would like to say Thank you Toyota Direct for your great service. More

by henockakelil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2025

Thanks for your prompt help in getting my mirror repaired! It was very much appreciated! More

by pasucr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2025

Every time I come here they offer me something I don't need. I go strictly by Toyotas manual and what they recommend. I ask the person if this is a toyota recommended service they said yes Toyota did not More

by Badseed
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.