Envision Ford of Oxnard

Envision Ford of Oxnard responded

Thank you for taking the time to share your experience with us. We’re thrilled to hear that your first Raptor purchase was such a positive one and that our team delivered the level of customer service you deserve. Congratulations on the Raptor, and welcome to the family! We truly appreciate your business and look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. I completely understand how frustrating this situation must be, especially after speaking with multiple team members and still not having a clear resolution. That is not the experience we aim to provide. To clarify, we absolutely stand behind the products and policies we offer, and our intention is always to support our customers through the full process. That said, it’s clear there has been a breakdown in communication or follow-through here, and for that I sincerely apologize. We would appreciate the opportunity to review your specific policy details and ensure this is handled correctly and promptly. Please reach out to our management team directly so we can take ownership of this and work toward a resolution as quickly as possible. Thank you for your patience, and we hope to restore your confidence in our dealership.

Envision Ford of Oxnard responded

Thank you for the great review! We truly appreciate your kind words and are glad to hear you experienced efficient, cordial, and professional service throughout your visit. Providing prompt and responsible service is always our goal, and it’s great to know we delivered. We look forward to welcoming you back again soon.

Envision Ford of Oxnard responded

Thank you for taking the time to share such a thoughtful and detailed review. We’re truly delighted to hear about your outstanding experience with our service department. Grant Lee consistently demonstrates professionalism, knowledge, and a genuine commitment to our customers, and it’s great to hear that he went above and beyond to make your visit smooth and stress-free. We’re also grateful for your kind recognition of Christina in our rental car program. Her patience, friendliness, and dedication to helping our guests—especially during stressful situations—are qualities we value greatly. We sincerely appreciate your honesty and your recommendation. Feedback like this reinforces the standard of customer care we strive to deliver every day. Thank you for trusting us with your service needs, and we look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. We take concerns regarding vehicle safety extremely seriously, and we’re very sorry to hear about your experience. Losing power while driving is understandably alarming, and we recognize how concerning that situation must have been. We also understand your frustration regarding the prior visit and the cost of the repair. It’s clear that your expectations were not met, and for that, we apologize. Our goal is always to properly diagnose and resolve concerns the first time, while being transparent about pricing and options. We would appreciate the opportunity to review your vehicle’s history, diagnostics, and repair details in full to better understand what occurred and determine the appropriate next steps. Please contact our service management team directly so we can look into this matter promptly and assist you further. Thank you for sharing your feedback. It helps us identify areas where we must improve, and we hope to have the opportunity to address this with you directly.

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re thrilled to hear about your experience with our service department and especially with Jose C. His professionalism, kindness, and willingness to go the extra mile truly reflect the standards we strive for. We’ll be sure to share your kind words with him and the team. We sincerely appreciate your business and look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for choosing Envision for all of your service needs. We appreciate your loyalty and completely agree—regular maintenance is key to keeping your vehicle running safely and efficiently. Our multi-point inspection is designed to help stay ahead of important items like brakes and tires, giving you peace of mind on the road. We look forward to continuing to take great care of you and your vehicle.