ON TIME VERY PROFESSIONAL . VERY HAPPY WITH THE CUSTOMER SERVICE HE IS A GREAT CUSTOMER SERVICE MANAGER

Service is great I enjoy working with Albert and the mobil service I would recommend it to anyone. Worth it

ON TIME VERY PROFESSIONAL . VERY HAPPY WITH THE CUSTOMER SERVICE HE IS A GREAT CUSTOMER SERVICE MANAGER

Making an appointment was easy to do online. I had selected the option to be dropped off while my vehicle was being worked on. The dealership got me a Lyft. I got a video of the inspection of the vehicle which was the first time I've had this done and it was a fantastic surprise. I appreciated this service. Once the vehicle was completed though there was back and forth communication about how I was to get back to the dealership. I was never told that the dealership doesn't bring you back. I thought A) not being told and B) not having that service and expecting customers, who's car is in the shop try and get back to the dealership. Otherwise, price was comparable to other service departments.

I had a very good experience through the whole process of purchasing my F150. Starting with Brenda, who I spoke with on the phone, and showed me the different colors of the V8 that Armando Torres had found for me. Between Armando’s effectively crunching the numbers and Brenda answering all my questions as well as picking up the phone every time I called her made it happen. Overall, my perspective and opinion is Armando Torres crunched the numbers, Ali in finance did his job but Brenda was the glue that made it all come together for a much better experience. Thank you, Brenda and your team!

Lewis has been in contact since our initial visit a month ago. No pressure, just things for us to review. We came into to test drive the Broncos. He allowed us to try different broncos, different styles. He was able to explain our questions and concerns about each vehicle. Again no pressure. He listened to Rodney and my wants and went over the features of each vehicle. WE were able to decide on the best vehicle for us !!! Selling points: good eye contact, knowledge, patience, and attentive to our needs first, wants seconds. Pleasure doing business with Lewis. Sincerely, Rodney and Mary Ortega Side note: Mr. Torres received 3 stars for the following reason: We had agreed on 58.5K OTD, on the draft sheet he provided. He’s “all in”. So we proceed forward. At the conclusion he had Lewis come tell us the price is 59.5k. I immediately approached Mr. Torres and said we agreed to 58.5 k, he informed me he would “fix it”. This could have been a deal breaker. An action of one, affects the whole team.