Grant Lee

Envision Ford of Oxnard responded

Thank you for your feedback. We’re glad to hear Grant Lee provided great communication and helped guide you on the services to consider before your coverage expires. We’ll be sure to share your kind words with him. At the same time, we’re sorry to hear that previous experiences with our dealership did not meet your expectations. We understand how frustrating it can be when past interactions leave a negative impression, and we appreciate you being honest about your experience. Thank you for recognizing Grant’s efforts, and we appreciate the opportunity to continue earning back your trust. Your feedback is valuable and will be shared with our team. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for bringing your concerns to our attention. We’re sorry to hear that your experience left you feeling frustrated and dissatisfied. We understand how upsetting it can be when there is confusion regarding diagnostic charges and vehicle release procedures. Clear communication regarding pricing, authorization, and the work being performed is essential, and it’s disappointing to hear that your experience did not reflect those standards. We appreciate your feedback and take concerns like these seriously. Thank you for sharing your experience, as it helps us identify opportunities to improve our communication and customer service. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the amazing review! A 5+ or even a 10 is about the best compliment we could ask for! We're thrilled to hear you received great, fast service. Grant will be excited to hear your kind words. Thank you for recognizing his efforts and for trusting us with your vehicle. We truly appreciate your business and look forward to seeing you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback and for your continued loyalty. We’re glad to hear your overall experience at the dealership was great, but we completely understand your disappointment regarding the Lincoln Black Label program. We know those benefits and conveniences were an important part of your ownership experience, and we understand why the change would be frustrating. While we’re grateful to still service your Lincoln, we recognize that the loss of those Black Label perks has impacted the value you originally expected when you made your purchase. Thank you for sharing your thoughts with us. We truly appreciate your business and look forward to continuing to take great care of you and your Lincoln. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the review and for your continued trust in us. We’re glad to hear you had a great experience during your visit. We completely understand your disappointment regarding the Lincoln Black Label program. Those exclusive benefits were an important part of the ownership experience, and we recognize that losing access to them can be frustrating—especially when they played a role in your decision to purchase from us. While we may no longer offer the Black Label program, we remain committed to providing exceptional service and taking great care of you and your Lincoln. We truly appreciate your loyalty and look forward to serving you for many years to come. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the wonderful feedback! We’re glad to hear Grant was professional, genuinely cared about your maintenance concerns, and made sure you were satisfied with the outcome. That level of customer care is exactly what we strive for. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

d.meadows.s506302 responded

Thanks Mike!