Jess Brookes
Jess Brookes at Envision Ford of Oxnard

Jess Brookes

Service Advisor

Envision Ford of Oxnard

1501 Auto Center Dr
Oxnard, CA 93036

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4.7
12 Reviews
4.7

12 Reviews

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12 Reviews of Jess Brookes

June 22, 2026

Dealership Rating
Employee Rating

Jess was great. She was transparent with no hidden upsell that I’ve experienced in the past. More

by GENE.COOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 21, 2026

Dealership Rating
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They did a great job. He's great! Thank you so much! Did well keep up the good work More

by timdedominicis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 06, 2026

Dealership Rating
Employee Rating

I had a pleasant service experience with envision Ford. They were quick to check in my vehicle and had great communication throughout the service visit. I would recommend anyone use them for their vehicle More

by d.meadows.s506302
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 08, 2026

d.meadows.s506302 responded

Thanks Mike!

May 31, 2026

Dealership Rating
Employee Rating

Muy satisfecho esta vez me explicaron bien los tipos de servicios que podia hacerle a mi troca y los precios los tecnicos me enviaron video de lo que hicieron y lo que necesito haverle a mitroca More

by CARAVANTES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2026

Envision Ford of Oxnard responded

¡Muchas gracias por su comentario! Nos da mucho gusto saber que quedó muy satisfecho con su visita. Nos esforzamos por explicar claramente los servicios recomendados, los precios y las necesidades de mantenimiento de cada vehículo para que nuestros clientes puedan tomar decisiones informadas. También nos alegra saber que los videos de los técnicos fueron útiles para mostrarle el trabajo realizado y las recomendaciones para su troca. Agradecemos su confianza y esperamos poder atenderle nuevamente en el futuro. — Ford of Oxnard Team

May 30, 2026

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Staff explained what the process was, were very efficient, helped line up a ride home and called on schedule when the work was completed More

by Jenindan
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 13, 2026

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad our team clearly explained the process, worked efficiently, helped arrange transportation, and kept their promise to call when your vehicle was ready. Providing a smooth and hassle-free experience is exactly what we strive for. We appreciate your trust and look forward to helping you again in the future! — Ford of Oxnard Team

May 28, 2026

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Great customer service. I appreciated the video update regarding my car and the work that was being performed. More

by DRFORD
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 13, 2026

Envision Ford of Oxnard responded

Thank you for the great review! We’re delighted to hear you had a positive experience and appreciated the video update from our technician. We believe transparency is important, and those videos are a great way to keep our customers informed about their vehicle and the work being performed. Thank you for trusting us with your vehicle. We appreciate your business and look forward to serving you again in the future! — Ford of Oxnard Team

May 12, 2026

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Great service great representative thank you all for your pleasant kind patience!you all from beginning to end are a pleasure More

by peggymelton333
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

May 04, 2026

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Employee Rating

It not good at all I’m not pleased with the service I received. The lady who was assisting me showed no real interested in keeping me updated. I actually had to go over to her. I was the only person gett More

by MARJORIES_12
Service Price Transparency
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Service Communication
Recommend Dealer
No

May 02, 2026

Dealership Rating
Employee Rating

Amazing Service, Amazing Staff, Did a good job with communicating, took care of all that I needed. Jess went above and beyond! More

by JB91
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

April 24, 2026

Dealership Rating
Employee Rating

Service was great, Jess communicated and got my truck in and out quick. Thank you More

by Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2026

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad Jess kept you informed and got your truck in and out quickly. That’s exactly the kind of service we strive to provide. We appreciate your trust and thank you for choosing us! — Ford of Oxnard Team

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