Zach Gresbach | Page 8

Your Lyft process for getting customers home is flawed and inconsistent. The recall on the fuel pump was done incorrectly and it resulted in the car stalling in traffic. Called twice to get a tow and inconsistent. The recall on the fuel pump was done incorrectly and it resulted in the car stalling in traffic. Called twice to get a tow and twice both service representatives answered and failed to help. Me asking for a service manager got me sent to a voicemail while stuck in traffic. Finally received service and a tow and was told if it’s discovered to be the Honda dealership fault they will cover the tow. Great reassurance while I’m in traffic. Having left your dealership 30 minutes prior. Overall. The experience involving the Lyft issues all the way to a fuel pump installed incorrectly has left me with very little confidence in this dealership. More

by Rwiedmeyer Verified Customer Verified Customer

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Not allowing less then 15 words really makes me upset and does not want me to complete this survey does not want me to complete this survey More

by MSTURM2 Verified Customer Verified Customer

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It's a good dealership to go to. . They actually care about there customers an take care of them as well. . They actually care about there customers an take care of them as well. More

by MURRAYJCDL Verified Customer Verified Customer

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I appreciate the video that was sent to me showing me the issues with the vehicle. Very pleased with the service that I got from the department. issues with the vehicle. Very pleased with the service that I got from the department. More

by CHRISLEUTERMANN Verified Customer Verified Customer

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The manager was very willing to make sure that my concerns was taken care of concerns was taken care of More

by Judy Verified Customer Verified Customer

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Best service representative ever had at honda. Thank you very much for taking care of me.My name is glover morgan Thank you very much for taking care of me.My name is glover morgan More

by POPHLMC Verified Customer Verified Customer

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I have always had great service provided by Russ Darrow Honda. Joe was great in helping schedule the correct service for my vehicle. Honda. Joe was great in helping schedule the correct service for my vehicle. More

by bryonjohnson Verified Customer Verified Customer

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Always great service at this location The service reps are great. I recommend bringing your vehicle here are great. I recommend bringing your vehicle here More

by NO-EMAIL Verified Customer Verified Customer

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I got ripped off. Scheduled appointment for semi-synthetic for $49. Got there and Maddie said it was around $75 and the full-synthetic was $85. She said they usually p Scheduled appointment for semi-synthetic for $49. Got there and Maddie said it was around $75 and the full-synthetic was $85. She said they usually put full-synthetic in my car. I told her the website said $49 for semi-synthetic. She decided to pull up the website and show me the price was around $75. So I went online and actually selected Schedule Service at their location. I put in my car’s information and it showed $49 for semi-synthetic. I showed her and she said that meant the full-synthetic wasn’t priced right either. I went with the full-synthetic that was $85 but was $75 on sale. Then she gave me another $10 off, making the total $65. When the oil change was finished, the $65 ended up being $89! There was the tax, a couple of other charges for something like $4 each, and then a “shop fee” which happened to be $10. I feel as if they wanted to make sure I paid the regular price for the full-synthetic of $85 in the end. I paid it, left this dealership, and will try to never go back there. Also, my appointment was at 10:30am and I didn’t leave until around noon. This was supposed to be an emissions test and 20-minute oil change for $49 but ended up being 1-1/2 hours and $89. I know what they did and they know because the person who greets you is the person who checks you out when the service is completed. I believe Zach, who was very nice, said Maddie was busy at the moment and he would check me out. Maddie was nowhere to be found when I was informed my total was $89. Seems too convenient. I felt horrible when I left and for most of the day after that. Doesn’t feel good to be ripped off. More

by AEANDE74 Verified Customer Verified Customer

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Very efficient- time of oil change was earlier than projected. Very friendly service and thorough explanation of any findings. projected. Very friendly service and thorough explanation of any findings. More

by MJONEIL4 Verified Customer Verified Customer

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