Zach Claybrooks | Page 3

Everyone was super nice and helpful, and I am very happy with the service received! with the service received! More

by SONIMHOWARD Verified Customer Verified Customer

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Trip before told service dept only wanted to do what was needed for 30 months to keep warranty valid. I was told there was a list of things that was needed. These were not needed until 36 months. Also used needed for 30 months to keep warranty valid. I was told there was a list of things that was needed. These were not needed until 36 months. Also used a heavy duty sanitizer in the ventilation. It was an add on. No repairs were needed at 30 months. Went back and talked to service person. Said he was sorry for the misunderstanding. I am still out $280. Looks like he is upsellig More

by AFFOLDERKD Verified Customer Verified Customer

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This was one of the worst customer service experiences I’ve had at a dealership. My service advisor, David Cobb, was rude, dismissive, and appeared angry throughout the interaction. While I was waiting, I I’ve had at a dealership. My service advisor, David Cobb, was rude, dismissive, and appeared angry throughout the interaction. While I was waiting, I watched him ignore several customers, choosing to focus on other tasks instead of simply acknowledging people who were standing at his desk. This was not my first negative experience with him, but it will be my last. When I went to pay, I noticed the total was incorrect because I was charged for a tire rotation. I explained that I had purchased my tires from this dealership, so the rotation should have been covered. Instead of checking the paperwork, David immediately raised his voice and said the additional charge was for the tire rotation. When I pointed out that my tire purchase was clearly documented on the service order, he became even more agitated, saying, “I didn’t write the order”. I asked to speak with a manager. David responded by slamming my keys onto another advisor’s desk, saying, “Zach will help you,” and storming away. Unfortunately, the interaction with Zach was just as disappointing. Rather than acknowledging how I had been treated or assuring me the situation would be addressed, he simply suggested that I use a different service advisor in the future. There was no apology, no attempt to investigate what had happened, and no concern shown for the customer experience. I told Zach that, going forward, I would likely use one of the two Toyota dealerships that are actually closer to my home. I had continued coming here because I appreciated the work cubicles while waiting for service. He ignored the comment, processed my payment, and simply said, “Your truck is somewhere over there.” To make matters worse, David later came back into the service area and continued glaring at me in an intimidating manner. Another concern is that no one mentioned my brake pads needed replacement. I had to point it out myself after reviewing the inspection report. Zach’s only response was, “Oh.” Professionalism, communication, and customer service were all lacking during this visit. I will be filing complaints with both the dealership’s General Manager and Toyota corporate. Based on my experience, I cannot recommend this service department. More

by MSA1798 Verified Customer Verified Customer

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Simon is the only reason I come back to Cobb toyota. Amazing service from him Amazing service from him More

by jordanclm8 Verified Customer Verified Customer

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I have used this dealership for over a decade now. McKenzie specifically has taken care of me the last few times I’ve needed service and she has been outstanding. She is kind, knowledgeable, and effic McKenzie specifically has taken care of me the last few times I’ve needed service and she has been outstanding. She is kind, knowledgeable, and efficient. More

by LOKR919 Verified Customer Verified Customer

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Very friendly and worked hard on fixing the problem with the vehicle. Took a few trips there but got it done. the vehicle. Took a few trips there but got it done. More

by LINDA.DORTCH Verified Customer Verified Customer

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Service has declined lately and received wrong information about my vehicle. Not satisfied with their service information about my vehicle. Not satisfied with their service More

by ROBERTMIRANDABARAHONA Verified Customer Verified Customer

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Great service and value. Love how informed you keep your customers as the vehicle is getting serviced! Love how informed you keep your customers as the vehicle is getting serviced! More

by GREEN5FAMILY Verified Customer Verified Customer

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Very friendly and helpful staff always ready to assist you in any way they can. you in any way they can. More

by TACKSTRIP47 Verified Customer Verified Customer

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Simon was great! Give that man a raise! Always good service and experience at this location. Give that man a raise! Always good service and experience at this location. More

by josh.rhine1 Verified Customer Verified Customer

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