Zach Claybrooks | Page 3

I came in for an oil change and was told it would be an hour ro an hour and a half maximum. The phone number they had on file was not the one I wanted to be called on, so I said so and the service tech sai hour ro an hour and a half maximum. The phone number they had on file was not the one I wanted to be called on, so I said so and the service tech said to write the number on my paperwork and they would call me on that number. I ended up waiting for 2 and a half hours. I went to the cashier to get a status update and they told me to talk to my service tech. He was not there, so I went back to the cashier for help and they told me to go back our and find any tech who could help. I found a tech, who started to help, but abruptly stopped helping me to assist someone else. As I stood there waiting, he finally came back to me. He then found my paper work and my vehicle had been finished for more than an hour and a half, but no one called me on the number I asked. This was incredibly inconvenient and I'm upset about it. More

by DRLISA1124 Verified Customer Verified Customer

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Very disappointed. I was lied to and made a fool of. I called and left a message for James Perrin to call me back to discuss what took place and he didn’t respond. It’s I was lied to and made a fool of. I called and left a message for James Perrin to call me back to discuss what took place and he didn’t respond. It’s possible that he didn’t receive the message or he didn’t go into the office, either way I have bought my last vehicle from the Perrin AutoGroup and I will not be returning to get my vehicle serviced by them. Fourth time in 10 years that I have been lied to by this particular dealership. They won’t miss me and that’s fine. More

by TIMBUCHANAN9 Verified Customer Verified Customer

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I was very pleased with the speed of completion. I am sure that I will do business with CCT again. I am sure that I will do business with CCT again. More

by MGTURNIP Verified Customer Verified Customer

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Communication issues. I only asked for one part of fender(missing part) to be replaced. They replaced the part that was still intact, unnecessary,Thus I was charged for th I only asked for one part of fender(missing part) to be replaced. They replaced the part that was still intact, unnecessary,Thus I was charged for the part and labor that I didn’t need. It’s wasn’t a complicated issue. Unacceptable More

by WHITESU Verified Customer Verified Customer

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Love being able to come in and be taken care of so quickly. I do reccomeend this service department all the time. quickly. I do reccomeend this service department all the time. More

by ffkmc Verified Customer Verified Customer

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The staff was friendly and efficient. My car inspection was completed in under one hour. My car inspection was completed in under one hour. More

by JEFF.P.CARR Verified Customer Verified Customer

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I received amazing quick service , I was in and out ! I couldn't believe it ! I couldn't believe it ! More

by Judaya Bivins Verified Customer Verified Customer

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Have been an almost 3 decades old client. Love the service department. Current service manager Zach ios crem de la crem. Love the service department. Current service manager Zach ios crem de la crem. More

by VMAYANI141 Verified Customer Verified Customer

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Great job, y'all. Appreciate all of your hard work and making it a smooth process. Appreciate all of your hard work and making it a smooth process. More

by stokes888 Verified Customer Verified Customer

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Clean with attentive staff. Work was performed in the time stated. They have coffee and drinks available Work was performed in the time stated. They have coffee and drinks available More

by FRANK.MARESCA Verified Customer Verified Customer

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