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391 Reviews of Carlos Ortega
October 19, 2026
The basic services were fine and didn't need an appointment. The frustration is for 3 years when I come in I remind them my back up camera doesn't always work. I show a picture on my phone of being appointment. The frustration is for 3 years when I come in I remind them my back up camera doesn't always work. I show a picture on my phone of being in reverse and no display. Because they can't duplicate it they can't fix it. How about replace it? And they didn't reset the maintenance mileage so now I get a maintenance needed message every time I start my truck. Just annoying. More
by NLHATENNIS
Verified Customer
July 31, 2026
These guys are always very pleasant to deal with. They are always efficient and prompt. My service guy this week said it may take and hour or more to service my car and they were finished in 23 minut They are always efficient and prompt. My service guy this week said it may take and hour or more to service my car and they were finished in 23 minutes. Great job! More
by nancy_kiltie
Other Employees Tagged: Austin Meek, Katie Fuller, Zach Claybrooks, David Cobb, JC Cooper, Costas Hernandez, Simon Chan, Bob Nascimento
July 15, 2026
Everyone was super nice and helpful, and I am very happy with the service received! with the service received! More
by SONIMHOWARD
Other Employees Tagged: Austin Meek, Katie Fuller, Zach Claybrooks, David Cobb, JC Cooper, Costas Hernandez, Simon Chan, Jeff Silvers, Bob Nascimento
July 09, 2026
Simon is the only reason I come back to Cobb toyota. Amazing service from him Amazing service from him More
by jordanclm8
Other Employees Tagged: Austin Meek, Katie Fuller, Zach Claybrooks, David Cobb, JC Cooper, Costas Hernandez, Simon Chan, Jeff Silvers, Bob Nascimento
June 29, 2026
Service has declined lately and received wrong information about my vehicle. Not satisfied with their service information about my vehicle. Not satisfied with their service More
by ROBERTMIRANDABARAHONA
Other Employees Tagged: Austin Meek, Zach Claybrooks, JC Cooper, Costas Hernandez
June 28, 2026
Great service and value. Love how informed you keep your customers as the vehicle is getting serviced! Love how informed you keep your customers as the vehicle is getting serviced! More
by GREEN5FAMILY
Other Employees Tagged: Austin Meek, Katie Fuller, Zach Claybrooks, David Cobb, JC Cooper, Costas Hernandez, Simon Chan, Jeff Silvers, Bob Nascimento
June 10, 2026
I took my car to Cobb County Toyota on March 31st for a routine oil change and to have my CarPlay port inspected because it was not working properly. When I got there, my radio and screen were working per routine oil change and to have my CarPlay port inspected because it was not working properly. When I got there, my radio and screen were working perfectly fine aside from the CarPlay issue. I waited about 3-4 hours for the service to be completed. After getting my car back, I realized my radio screen would no longer turn on at all. The entire display system was completely dead. I immediately called the service department, and they apologized and offered me an appointment the following morning. The next morning, I went back and waited another two hours while they looked at the vehicle again. I eventually had to follow up myself for an update because nobody communicated with me. When I finally spoke to the service staff (Andrew), instead of explaining what had happened or attempting to diagnose the issue clearly, I was immediately told about replacement radios and quoted $1,965 plus tax. At no point did anyone explain why my radio stopped working immediately after servicing my vehicle. I brought the car in with a functioning radio and left without one. The interaction felt dismissive, and it seemed more focused on avoiding responsibility than helping resolve the issue. One manager even told me, "Well, your car has over 100,000 miles, what did you expect?" My car had about 106,000 miles, but that response felt disrespectful and completely ignored the fact that the radio was working before the service appointment. I called Toyota corporate support, who opened a case and told me I would receive a callback from the store manager within 24 hours. I never received that callback. When I followed up again with corporate, I was told the dealership claimed it was simply a coincidence that my radio stopped working at the same time they serviced the vehicle. Wanting a second opinion, I took my car to an independent shop. Within a short time, they found that a fuse connected to the radio appeared to have been blown and removed entirely. They replaced the fuse, and my radio immediately worked perfectly again. Total cost: $75. I understand that mistakes can happen during vehicle service. What disappointed me most was not the mistake itself, but the lack of accountability, communication, and customer care afterward. I hope this review encourages better transparency and treatment of customers in the future. More
by Eugeniak.
Other Employees Tagged: Katie Fuller, Zach Claybrooks, Anthony Sullivan, Jeff Silvers
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