David Cobb

David Cobb was a delight to work with! He navigated a transmission replacement under an extended warranty very professional! He navigated a transmission replacement under an extended warranty very professional! More

by philippehmichaud Verified Customer Verified Customer

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Service was fast and friendly. I was promptly greeted and my car was ready when promised. I was promptly greeted and my car was ready when promised. More

by Eric Verified Customer Verified Customer

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David Cobb and Zack Claybrooks are wonderful. They are the reason I am a customer. Two fine employees and every better gentlemen. David Cobb always goes above and beyond. They are the reason I am a customer. Two fine employees and every better gentlemen. David Cobb always goes above and beyond. More

by stevemcmullan94 Verified Customer Verified Customer

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Cobb County Toyota has met my service needs for over 30 years, with my total satisfaction. years, with my total satisfaction. More

by LEGAL399 Verified Customer Verified Customer

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These guys are always very pleasant to deal with. They are always efficient and prompt. My service guy this week said it may take and hour or more to service my car and they were finished in 23 minut They are always efficient and prompt. My service guy this week said it may take and hour or more to service my car and they were finished in 23 minutes. Great job! More

by nancy_kiltie Verified Customer Verified Customer

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Everyone was super nice and helpful, and I am very happy with the service received! with the service received! More

by SONIMHOWARD Verified Customer Verified Customer

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Great Service advisor David was very through in explaining my options. Delivered back to me before the first estimate. Great service and dealership. explaining my options. Delivered back to me before the first estimate. Great service and dealership. More

by Chuck Verified Customer Verified Customer

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The right side of the service entrance,the males tend to be too pushy with the only exception of the Anthony Sullivan and the female in the stand. You already have my business, for them to be pushy only mak be too pushy with the only exception of the Anthony Sullivan and the female in the stand. You already have my business, for them to be pushy only makes me look elsewhere. The tire salesman is also too pushy and makes me uncomfortable, rather have all information regarding my car and what it needs towards the end and not when I’m getting situated with my service provider More

by nuritrojas Verified Customer Verified Customer

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This was one of the worst customer service experiences I’ve had at a dealership. My service advisor, David Cobb, was rude, dismissive, and appeared angry throughout the interaction. While I was waiting, I I’ve had at a dealership. My service advisor, David Cobb, was rude, dismissive, and appeared angry throughout the interaction. While I was waiting, I watched him ignore several customers, choosing to focus on other tasks instead of simply acknowledging people who were standing at his desk. This was not my first negative experience with him, but it will be my last. When I went to pay, I noticed the total was incorrect because I was charged for a tire rotation. I explained that I had purchased my tires from this dealership, so the rotation should have been covered. Instead of checking the paperwork, David immediately raised his voice and said the additional charge was for the tire rotation. When I pointed out that my tire purchase was clearly documented on the service order, he became even more agitated, saying, “I didn’t write the order”. I asked to speak with a manager. David responded by slamming my keys onto another advisor’s desk, saying, “Zach will help you,” and storming away. Unfortunately, the interaction with Zach was just as disappointing. Rather than acknowledging how I had been treated or assuring me the situation would be addressed, he simply suggested that I use a different service advisor in the future. There was no apology, no attempt to investigate what had happened, and no concern shown for the customer experience. I told Zach that, going forward, I would likely use one of the two Toyota dealerships that are actually closer to my home. I had continued coming here because I appreciated the work cubicles while waiting for service. He ignored the comment, processed my payment, and simply said, “Your truck is somewhere over there.” To make matters worse, David later came back into the service area and continued glaring at me in an intimidating manner. Another concern is that no one mentioned my brake pads needed replacement. I had to point it out myself after reviewing the inspection report. Zach’s only response was, “Oh.” Professionalism, communication, and customer service were all lacking during this visit. I will be filing complaints with both the dealership’s General Manager and Toyota corporate. Based on my experience, I cannot recommend this service department. More

by MSA1798 Verified Customer Verified Customer

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Simon is the only reason I come back to Cobb toyota. Amazing service from him Amazing service from him More

by jordanclm8 Verified Customer Verified Customer

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