Zach Claybrooks

My review is without additional comments to satisfy DealerRater (from cars.com) for Cobb County Toyota: N/A DealerRater (from cars.com) for Cobb County Toyota: N/A More

by BDLOWMAN Verified Customer Verified Customer

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Come in thinking I needed air in my tires. Nick found a screw in my rear tire on passenger time. Thought I'd be there an hour and a half and my Advisor found someone to patch my tire. I was ou Nick found a screw in my rear tire on passenger time. Thought I'd be there an hour and a half and my Advisor found someone to patch my tire. I was out of there is about 30 minutes! More

by BSURLS52 Verified Customer Verified Customer

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I am extremely disappointed with this location especially with the service manager Zach. I have brought in my vehicle many times about the same issue. At least 2 of those time, they told me they could not fi with the service manager Zach. I have brought in my vehicle many times about the same issue. At least 2 of those time, they told me they could not find the issue and nothing was wrong with my vehicle. Took it back another time and a service consultant insisted I get a wheel alignment to solve the issue. That didn’t sound right since the problem was coming from under the hood. Brought it back again for the same issue again but this time I was told it was my rotors and battery needed to be replaced. Hoping that was the issue because obviously these are “licensed mechanics” who are “trained and certified” to identify a problem, or so you would hope. That DID NOT correct the problem and by this time I have spent hundreds of dollars trusting what these people are telling is true. It actually caused more issues on my car. After getting my battery replaced, I drove back into their service station and told them the issue is still present. He called out his mechanic and he already had an attitude and was not trying to help. I told the manager I have to bring my vehicle back again because the issue isn’t resolved. He said because I have been there so much about the same thing, he would make sure the concern was addressed at no charge. Welp, I brought the vehicle back in. Apparently the issue with my Corolla is a KNOWN issue that these people should have known about. Why did it take 5 times and 5 different mechanics to really explain to me what was wrong? I was also told that the person who changed my battery should have caught it. The service manager gave me a hard time and said that I requested for all of those service to take place on my vehicle and he can prove it. Unless, it is my normal maintenance, I DO NOT KNOW A THING ABOUT CARS TO REQUEST SPECIFIC SERVICES!!! It’s ridiculous. He did not take accountability for his mechanics and multiple times I had to come in there for 1 issue and told many different things or none at all. Lastly, I was told I now have to come out of pocket AGAIN for another part that they THINK is the issue. Worst service I have ever received here. More

by mprice816 Verified Customer Verified Customer

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The service department was helpful. But they couldn’t fix the problem which appeared right after maintenance they did on my car a week before. They sent us to collision center mentioned But they couldn’t fix the problem which appeared right after maintenance they did on my car a week before. They sent us to collision center mentioned that something has gone wrong. At the collision center, the guy in charge of us, Justin, was very defensive and rude. Not only he was not helpful but also got very rude with my husband and dismissed our problem. Later on the manager , Brad, contacted us and admitted that they didn’t tighten a pole on the tires right and it had fallen off. He apologized for their mistake and that it was actually very dangerous to drive the car like that which was shaking a lot on the roads. I’d suggest you don’t let Justin be in direct contact with customers!! More

by PARIHAKIMI41 Verified Customer Verified Customer

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excellent service all around! would not go anywhere else to purchase and service my toyotas would not go anywhere else to purchase and service my toyotas More

by toyo480 Verified Customer Verified Customer

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Manager Zach Claybrooks is a liar. He will not keep his word and he’s too proud to even apologize for his mistakes. Go to Marietta Toyota. You will get better Service and you will not He will not keep his word and he’s too proud to even apologize for his mistakes. Go to Marietta Toyota. You will get better Service and you will not deal with people that say one thing and do another and don’t care if you’re inconvenienced. It’s sad how bad this place has gotten. I’ve gone here for over 20 years and now have to move on. I hope one day they begin to care about their customers once again. Until then, save yourself. More

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We have purchased 6 cars over the years from Cobb County Toyota and LOVE the service department! Customer service is top notch!! Nothing compares to it!! Toyota and LOVE the service department! Customer service is top notch!! Nothing compares to it!! More

by JOHNBARNHART21 Verified Customer Verified Customer

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I love how they tell me how long it would take and they keep me updated on any issues. They are also very friendly.. keep me updated on any issues. They are also very friendly.. More

by HELENBISHOP01 Verified Customer Verified Customer

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Excelente trabajo el realizado y el servicio de traslado fue bueno. Las instalaciones limpias y agradables fue bueno. Las instalaciones limpias y agradables More

by DENNYSQUINTERO22 Verified Customer Verified Customer

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I have been using Cobb County Toyota for over 18 years. I have purchased 4 trucks from them and all service has been performed there. Zack Claybrooks does an outstanding job going above and beyond to get m I have purchased 4 trucks from them and all service has been performed there. Zack Claybrooks does an outstanding job going above and beyond to get me in and out. He exceeds my expectations every visit!! More

by SEWILSON0 Verified Customer Verified Customer

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