Tony Nguyen | Page 5

Greenway Kia West responded

Hi AnishaR, Thank you for sharing your feedback. I am very sorry to hear that you felt dismissed and that your concern required several attempts before being addressed. That is not the experience we want any guest to have, and I understand how frustrating that must have been for you. I want to review what happened during your visits so I can understand where our communication and follow through fell short. Your comments about customer satisfaction are especially important, and I take them seriously. Please reach out to me directly when you are able so I can speak with you, go through the details, and work toward resolving this properly. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Prtyann, Thank you for the great review and for trusting the service department at Greenway Kia West with your vehicle. I’m glad to hear your service was excellent and that your advisor took good care of you throughout your visit. We truly appreciate your recommendation — it means a lot to our team. If you ever need anything on future service appointments, I’m always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Concepcion, Thank you for the wonderful review and for continuing to trust the service department at Greenway Kia West. We’re grateful for your loyalty, and it’s great to hear that Tony has taken excellent care of you over the years — he’ll truly appreciate your kind words. Providing consistent, reliable service is something we take pride in, and we’re always here whenever you need us. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Dr. Akram, Thank you for the great review and for choosing the service department at Greenway Kia West. I am glad to hear that your service advisor provided excellent support and that you would highly recommend us. I understand the survey process can feel a bit long, and I appreciate you taking the time to complete it and share your experience. If you ever need anything in the future, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi irizarrymarcos0, thank you for the kind words! We’re so glad to hear you enjoyed your visit and love the Kia Sportage. Our team at Greenway Kia West works hard to provide great service in a clean, comfortable environment for every guest. We truly appreciate your support and look forward to seeing you again soon! — Anas Lazaar, General Sales Manager · anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi David, thank you for your thoughtful review! We’re so glad to hear that your service representative took the time to clearly explain everything and made your visit a positive experience. Our Kia service team at Greenway Kia West takes pride in providing transparent communication and excellent care every step of the way. We truly appreciate your trust and look forward to seeing you again for your next service visit! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Thank you, Drean, for your wonderful 5-star review! We’re delighted to hear that you received great customer service and that our team kept you updated throughout your visit. Providing professional, timely, and friendly Kia service is what we strive for every day at Greenway Kia West in Orlando. We truly appreciate your recommendation and look forward to assisting you again soon! — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

Greenway Kia West responded

Thank you so much for the 5-star review! We’re happy to hear you enjoyed your visit and that our team made you feel welcome right from the moment you arrived. At Greenway Kia West, we take pride in providing quick, friendly, and professional service in a clean and comfortable environment. We truly appreciate your feedback and look forward to seeing you again for your next visit! 👏🚗 — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Daniela, thank you for the 5-star feedback! I’m glad to hear our team handled your recall quickly and made the experience pleasant and stress-free. Providing fast, attentive service is what we strive for every day here at Greenway Kia West, and we appreciate you taking the time to share your experience. 🔧😊 — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you so much, Trayesha! We’re happy to hear you enjoyed the excellent customer service and the comfort of our Service Lounge and Shuttle Program here at Greenway Kia West in Orlando. Our goal is to make every Kia service visit convenient and stress-free from start to finish. We look forward to seeing you next time! 🚗✨ — Mark Foster, Service Manager · markfoster@greenwayauto.com