Tom Alcorn
Tom Alcorn at Klaben Ford Lincoln

Tom Alcorn | Page 30

Service Manager / Safety Coordinator

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
433 Reviews

36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.

Dealership Experience

38 yrs, 10 mos

Industry Experience

38 yrs, 10 mos

Specialties & Trainings

Master Service Manager and Master Technician

5.0

433 Reviews

Write a Review

433 Reviews of Tom Alcorn

February 08, 2019

Dealership Rating
Employee Rating

Staff is accomadattinf and nice, issues atill happening. The staff in the service deptartment are very accomadating and nice, however each time I bring my car in for service I have to bring it back in for th More

by Hboyd6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mona Crooks, Sean Bradford

Feb 23, 2019

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent experience at our service department. I sincerely apologize for the feeling of stress and inconvenience we have left you with. No excuses. It is not our intention and your comments are taken to heart. We consider it an extreme failure when we leave any customer feeling this way. Thank you as well for the positive remarks regarding our team members. I also appreciate you taking the time to speak with me on the phone and to further explain what the issues are. Just know that we will continue to work to address any current or future issues that you experience with your vehicle. We may not always get it right, but no one will work harder at getting it right than the Klaben organization. Please let me know if there is anything else that I can try and do for you. We remain at your service. Tom Alcorn, talcorn@klaben.com, 330-673-3139 ext 205

Feb 08, 2019

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent experience at our service department. I sincerely apologize for the feeling of stress and inconvenience we have left you with. No excuses. It is not our intention and your comments are taken to heart. We consider it an extreme failure when leave any customer feeling this way. I also appreciate you taking the time to speak with me on the phone and to further explain what the issues are. I thank you for giving us the opportunity to continue to address your concerns and I look forward to seeing you when your schedule allows. Please contact me when you are ready at your convenience. We remain at your service. Tom Alcorn, talcorn@klaben.com, 330-673-3139 ext 205

February 08, 2019

Dealership Rating
Employee Rating

Truck repair They have always treated me properly and never oversold me on making an unnecessary repair. They are very quick to assess, quote the cost and repair t More

by Mj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 07, 2019

Dealership Rating
Employee Rating

Excellent as always Always great service and on time, friendly people clean environment state of art waiting room..I drive forty minutes when other dealers are much close More

by cgalewood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks , Mario Palomba

February 07, 2019

Dealership Rating
Employee Rating

Very pleasant experience! I could have not asked for a more pleasant all around experience. This is a top notch dealership from service to sales! I never thought that receiving More

by BigIck25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Mike Brandvold, Jennifer Bowen , Duane Taylor

January 21, 2019

Dealership Rating
Employee Rating

Just great people Tom Alcorn and his entire staff at the Klaben Service Center are some of the easiest folks to work it! I have trusted my past 4 vehicles to their car More

by Laura.Wimer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram , Brandon Pritchett

January 14, 2019

Dealership Rating
Employee Rating

as usual excellent Great deals , great people they make a potentially frustrating experience easy. I trust the people and I think they have my best interest in mind whe More

by TALT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French , Duane Taylor

January 09, 2019

Dealership Rating
Employee Rating

Great Experience - Very Professional This is how you should be treated at all dealerships... They go above and beyond to take care of your issues. Sean Bradford - Carli Ramage - Tom Alcor More

by DISCMANJEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford , Carli Ramage

December 20, 2018

Dealership Rating
Employee Rating

30 years of purchasing from Klaben, I have consistently done business with Klaben for 30 years, I have purchased over 100 vehicles here and always treated fair! From sales to financing t More

by Uncle Craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 18, 2018

Dealership Rating

Best Customer Service I have had several interactions with the service department and am pleased with my overall experiences. Everyone goes out of their way to be helpful, More

by TTWOOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Sean Bradford , Kyle Sott

December 18, 2018

Dealership Rating
Employee Rating

Recall sensor door Brought my car in for a recall. Also had issues with the driver side sensor, and door issues. Recall issue completed. Well return for others. More

by traceydennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Joe French, Artie Gissinger , Don Batten

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