Tom Alcorn | Page 31

Excellent service Service manager (Tom Alcorn) and service advisor Mike Brandvold both top-quality people, fair dealing on problems, don't oversell extra services but p Service manager (Tom Alcorn) and service advisor Mike Brandvold both top-quality people, fair dealing on problems, don't oversell extra services but point out +/-. Pricing is generally fair for dealership work. Quality of work performed is excellent, communication likewise. More

by DAVE19BK Verified Customer Verified Customer

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hazard light operate by themselves I guess I feel Ford owes me $1700. for the repair. Damage to part was caused by water seeping in through a seal around a wire going through the firewa I guess I feel Ford owes me $1700. for the repair. Damage to part was caused by water seeping in through a seal around a wire going through the firewall that fell out. On an eleven year old car with 30,000 miles that's garaged all the time, this was not caused by anything I did. More

by DDELUKE0 Verified Customer Verified Customer

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Excellent Tom Alcorn manages a Great Service Department at Klaben Ford Lincoln. Mario met me at the door when I drove in, spent several minutes checking my E Tom Alcorn manages a Great Service Department at Klaben Ford Lincoln. Mario met me at the door when I drove in, spent several minutes checking my Explorer over from front to rear. Wrote up the work order and escorted me the lounge. I enjoyed coffee and donuts while my car was serviced. I really appreciate the great service and personal attention. Thank you all at Klaben. More

by Kaptain1 Verified Customer Verified Customer

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Done right the first time I would highly recommend Klaben Ford Lincoln to everyone. My service advisor Carli she had everything ready when I arrived and check-out was also quic I would highly recommend Klaben Ford Lincoln to everyone. My service advisor Carli she had everything ready when I arrived and check-out was also quick and easy. I will never take my vehicle to any other service department. During the short wait while my vehicle was in-service I checked out the sales building to plan out my next purchase, Louis was incredibly helpful and knowledgeable with any question I had. More

by KLP1617 Verified Customer Verified Customer

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Confidence The service team at Klaben in Kent makes you feel at ease, and they carefully explain your service options in a professional manner. I am always confi The service team at Klaben in Kent makes you feel at ease, and they carefully explain your service options in a professional manner. I am always confident with their recommendations. More

by iheartgallen Verified Customer Verified Customer

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Simplicity Carli did a great job, the concern with my truck was fixed and in a timely manner, the whole process was easy and fast, will be coming back for sure. Carli did a great job, the concern with my truck was fixed and in a timely manner, the whole process was easy and fast, will be coming back for sure. More

by KevinF49 Verified Customer Verified Customer

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Great company and great employees! I have been buying/leasing vehicles from Klaben for decades. I have leased my last 2 from Roscoe and have been completely satisfied with everything. I have been buying/leasing vehicles from Klaben for decades. I have leased my last 2 from Roscoe and have been completely satisfied with everything. More

by Ksufan11 Verified Customer Verified Customer

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Awesome experience. Roscoe made my buying experience the most enjoyable buying experience I have ever had. If you're looking for a vehicle you owe it to yourself to ask f Roscoe made my buying experience the most enjoyable buying experience I have ever had. If you're looking for a vehicle you owe it to yourself to ask for Roscoe Wooberry. Roscoe definitely goes the extra mile to make buying a vehicle worth your time. Thanks Roscoe. More

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Total Professionals It's refreshing to find people who are genuinely concerned with customer satisfaction these days. I believe it originates from the Klaben family who w It's refreshing to find people who are genuinely concerned with customer satisfaction these days. I believe it originates from the Klaben family who will accept no less than excellence and give their employees the tools and training to make a positive impact on people. They made an uncomfortable situation very acceptable and the outcome definitely exceeded my expectations. More

by Matt H Verified Customer Verified Customer

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8th car from Klaben Always great experience. Dave Mott was great. Everything was handled in a timely fashion. Never have had an issue with any purchase at Klaben Auto Sto Always great experience. Dave Mott was great. Everything was handled in a timely fashion. Never have had an issue with any purchase at Klaben Auto Stores. More

by Dmoe Verified Customer Verified Customer

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