Todd Pluger

Horrible, will damage your car, and lack accountability. I will never refer anyone to this location!!! I will never refer anyone to this location!!! More

by aprilw21 Verified Customer Verified Customer

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Required 3 repeat visits after my paid service due to unchecked work, loose bolts & damaged installation. Service department was only able to offer a small refund of the work and questioned my proof thr unchecked work, loose bolts & damaged installation. Service department was only able to offer a small refund of the work and questioned my proof through out the whole process. I highly suggest taking your vehicle elsewhere for service along with their lack of willingness to work with their customers. More

by TT17 Verified Customer Verified Customer

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The appointment I originally scheduled on Monday was not scheduled correctly and it took me three days and over an hour on the phone the third day to get everything set up correctly. I still have very low c scheduled correctly and it took me three days and over an hour on the phone the third day to get everything set up correctly. I still have very low confidence that I’m going to show up on Monday morning and things will be in place that need to be taken care of. More

by minda.seagraves Verified Customer Verified Customer

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Austin is a real pleasure to work with and the work was completed in a timely matter! completed in a timely matter! More

by Scott52 Verified Customer Verified Customer

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Everytime I am here they treat me like family. Literally like a family member. I was took care at the highest level and always will return and continue to recommend sales and service to people aro Literally like a family member. I was took care at the highest level and always will return and continue to recommend sales and service to people around me. More

by brendan Lazaroff Verified Customer Verified Customer

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August 8, 2024: Vehicle (15,7xx miles) was taken in for a check engine light. I was told nothing was wrong and they cleared the code. October 7, 2024: Vehicle (18,5xx miles) was taken in for a check engi check engine light. I was told nothing was wrong and they cleared the code. October 7, 2024: Vehicle (18,5xx miles) was taken in for a check engine light. I was told nothing was wrong and they cleared the code. When I pressed to have the issue addressed further. I was told “Toyota corporate makes us jump through a bunch of hoops in order to get paid for warranty work. Bring it back as soon as the light comes back on.” I did not realize it at the time, but this should have been a sign that this dealership is shady. November 15, 2024: Vehicle (19,7xx miles) was taken in for a check engine light. I was told that it is NOT covered under warranty and I had to pay $1,700 for repair. I was naïve and trusted Toyota to stand behind their vehicle and warranty and they will not. Maybe if Cobb County Toyota would have done more than just clear the code back in August, my repair bill would have been much less. We will never know. Do not trust Cobb County Toyota to service your vehicle. They do not care about helping you. All they care about is taking money from you. More

by ryan.m.moore Verified Customer Verified Customer

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My wait time was over 2 hours when I was told it would be 1 hour and 15 minutes approx . After two hours , I asked for an update and my truck wasn't even looked at yet. This was just foe an oil change. When 1 hour and 15 minutes approx . After two hours , I asked for an update and my truck wasn't even looked at yet. This was just foe an oil change. When I expressed my displeasure to Todd, he could not have cared less. You have lost me as a customer . A very disappointing experience, More

by GANDEH Verified Customer Verified Customer

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Great customer service. Stayed after closing to finish service on my truck. Great pricing on new set of tires. Stayed after closing to finish service on my truck. Great pricing on new set of tires. More

by murr1999 Verified Customer Verified Customer

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Horrible experience from getting an appointment to getting waited on when we arrived for our appointment. All for nothing in the end as no work was completed. No one had time for our appointment on a getting waited on when we arrived for our appointment. All for nothing in the end as no work was completed. No one had time for our appointment on a warranty issue. Will never be back after using this dealership for more than 30 years. More

by dpvtxr Verified Customer Verified Customer

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I love the service dept at Cobb County Toyota. David Cobb is the reason I bought my 1st Toyota from them in 2018 owner have bought 5 vehicles in total since then. Also Claude Henry beat sales pers David Cobb is the reason I bought my 1st Toyota from them in 2018 owner have bought 5 vehicles in total since then. Also Claude Henry beat sales person……..let’s not forget Rob the sales manager all amazing people More

by lmeeks78 Verified Customer Verified Customer

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