Todd Pluger

I purchased my brand new 2019 Camry XSE at Cobb County Toyota and ensured every recommended service was completed there also. Sometime around February 2024, my car began to sputter and stall when attemp Toyota and ensured every recommended service was completed there also. Sometime around February 2024, my car began to sputter and stall when attempting to accelerate or pull off from a complete stop. The service department always stated they could not duplicate the issue. The problem became progressively worse throughout the year and sometime around December, I was charged for a new battery I probably didn’t need. By January 2025, my car continuously stalled so often and terribly that I could barely start again after coming to a complete stop. Even then, Cobb County Service claimed there was nothing wrong. Finally in February, I was nearly rear ended when my car stalled completely. I called the shop and the manager Todd rejoiced claiming that maybe they could finally figure out what was wrong. He expressed absolutely no sympathy, compassion or even common courtesy nor offered any assistance with towing. Turns out my transmission totally gave out. How in the universe can a reputable Toyota Service Department not detect such a huge problem until the transmission failed completely? I contacted Toyota corporate who replaced the part but Todd refused to offer any labor discounts. My loyalty to Cobb County Toyota meant absolutely nothing to him. Raven, the service tech, displayed even less customer service/professionalism than Todd. She charged me the wrong amount and, instead of contacting me stating, "I screwed up and charged you the wrong amount, please pay the difference", she called and rudely demanded I do the right thing and fix "her" mistake. Turns out Todd was right there next to her which means he condones such unprofessionalism. I originally decided not to complete this survey until I find myself suffering from PTSD now that it’s time for my next service. Heaven Help Me. More

by SHAWNIEKAY2003 Verified Customer Verified Customer

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It seems the service department may have changed management as they don’t appear to be as knowledgeable or customer friendly as before management as they don’t appear to be as knowledgeable or customer friendly as before More

by JBWHITE1215 Verified Customer Verified Customer

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Every department of Cobb County Toyota is fantastic. The body shop does excellent work and has helped me a lot with a previous vehicle involved in a collision, sales got me a great price for a great car The body shop does excellent work and has helped me a lot with a previous vehicle involved in a collision, sales got me a great price for a great car, and the service center is top notch, I wouldn’t trust anyone to service my car except the technicians at Cobb County Toyota More

by DEANSJOLIN Verified Customer Verified Customer

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They are extremely honest and the general manager is the best ,he was extremely honest , and stood by his word, i will recommend them to all my friends , and colleagues .Thanks cobb co toyota your the best ,he was extremely honest , and stood by his word, i will recommend them to all my friends , and colleagues .Thanks cobb co toyota your the best!!! More

by MIMISLOMAN1966 Verified Customer Verified Customer

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I would not recommend getting your car serviced at this location I was not told the customer service person that was assigned to my recall visit was on lunch. I was waiting for a courtesy shuttle to pick location I was not told the customer service person that was assigned to my recall visit was on lunch. I was waiting for a courtesy shuttle to pick me up from a local store after being told my car was ready. I was told in a text my car was ready after being told two different time lines which was not the problem but it started the incompetent and horrible customer service afterward. When the CSA texted me my car was ready I texted back “ok I will need a shuttle back to dealership. “ Up to that point the interaction texts were within a consistent return that didn't keep me guessing. 20 minutes later after waiting outside the store for a shuttle because I didn't want to miss it. I texted my CSA a question of how long do you think the shuttle will be. Not a big deal I just can wait but could have gone next door to eat and sit down. No response. Around 10 minutes later I texted Hello! And no response. I ended up calling the Toyota repair number and was told CSA had gone to lunch and it had been 40 minutes of no response or time given for a wait. I didn't mind waiting. I just wanted someone to tell me when a shuttle was coming. I didn't care how long I just needed to see if I had time to go next door, sit down and eat while I wait. But since my CSA failed to text me she was going to lunch and no one would be available to take care of any questions ( I felt abandoned ) After calling them into my 40 minutes of no one responding because the manager said they don't check their texts all day why do I feel I am more important than the other people waiting on a shuttle I knew I was talking to an incompetent, horrible customer service person that I described his CSA as. It made sense why she dropped me with no responses because her manager has taught her the customer doesn't matter. Communication with the customer and timelines do not matter. I was even told by the CSA person on the phone that she would have my CSA person text me even though she told me she was on lunch. How long? Who knows? She said she would have someone from the courtesy shuttle text me when on the way. I never received a text back from the CSA even after her lunch. Because according to her manager who didn't even tell me he was the mgr. He was not talking to me because I called her names. So here are the names I called her from my experience of no text for 40 minutes, no phone call from the courtesy shuttle until 1 hour and 15 minutes to say they are on their way only after I call again the second time after an hour of being dropped from any communications from my CSA person. Incompetent and horrible service. I had no idea what to do because according to the “manager” they think I thought I was better than all the other people waiting before me. He didn't hear the part where the frustration is. The frustration of being dumped by the CSA while she went to lunch and I feel stranded at a local store where I was waiting for my car to be fixed so the courtesy shuttle had taken me there. When I arrived back at the repair section. The manager got angry “ he was angry” because I called the CSA incompetent and had horrible service. He said he wasn't talking to anyone that calls people names. He gave me a 1800 to the TOYOTA Distribution center in Texas when I asked to speak to someone He didn't even reveal he was the mgr when I stepped away from releasing my paperwork. I went inside to ask about management and they pointed to the person who was pretending he was just a CSA booth repair person. I went back to the Booth B and I felt as if I was trying to calm him down because he talked over me with look at your texts they are back to back no one can respond in demand like that. I said she was on lunch and she didn't tell me. Plus he said Im not talking to you. Once again Incompetent & horrible service and the manager's temper couldn't handle a customer's experience feedback. More

by SANDRASMITHAYALA Verified Customer Verified Customer

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excellent service all around! would not go anywhere else to purchase and service my toyotas would not go anywhere else to purchase and service my toyotas More

by toyo480 Verified Customer Verified Customer

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Both the service representatives were on point. I was called when the work was completed on my truck, i when over to pay, and i was out and on my way. I was called when the work was completed on my truck, i when over to pay, and i was out and on my way. More

by TYWAUGH Verified Customer Verified Customer

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Issue not resolved, and this has resulted in returning multiple times and multiple phone calls. Still not resolved. multiple times and multiple phone calls. Still not resolved. More

by burchamk Verified Customer Verified Customer

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Carlos and Manger of Toyota are horrible! Get up to date with technology Cobb Toyota Get up to date with technology Cobb Toyota More

by sheylawilliams Verified Customer Verified Customer

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The dealership was amazing and the employees were very patient and understanding! They helped me with all my troubles and provided excellent service! patient and understanding! They helped me with all my troubles and provided excellent service! More

by Sean Drake Verified Customer Verified Customer

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