Sharon Biscotti
Sharon Biscotti at Koons Volvo Cars White Marsh

Sharon Biscotti | Page 3

Customer Relations Manager

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

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4.9
27 Reviews
4.9

27 Reviews

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27 Reviews of Sharon Biscotti

May 11, 2026

Dealership Rating
Employee Rating

Everything went better then expected and everyone working there greeted us and gave us excellent service More

by henryrugel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2026

Koons Volvo Cars White Marsh responded

Hello, we are thrilled our team greeted you warmly and provided outstanding service during your Volvo XC90 appointment. Let us know whenever your Volvo needs attention again.

May 04, 2026

Dealership Rating
Employee Rating

I would like to say Mr. Dorsey is was very nice helping me out finding my new car. More

by eddieravens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Harris, Michael Dorsey

May 04, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear our team member made the process smooth as you found your used Volvo XC90. Congratulations on your new vehicle and enjoy every drive.

April 28, 2026

Dealership Rating
Employee Rating

The sales person Garry and manager heard my need and worked with it and was patient More

by stefan1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2026

Koons Volvo Cars White Marsh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 27, 2026

Dealership Rating
Employee Rating

Larry was very knowledgeable and such a pleasure to work with. I will definitely be back as needed. Thank you Volvo at White Marsh More

by dqaron06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Koons Volvo Cars White Marsh responded

Hearing that Larry’s expertise made your visit enjoyable is wonderful. We’re glad your Volvo XC90 service went smoothly and look forward to helping you again.

May 25, 2026

Koons Volvo Cars White Marsh responded

Hi, thank you for taking the time to rate us! You really made our day today.

April 15, 2026

Dealership Rating
Employee Rating

Accommodating but lacked the finer detail and attention. Overall ok but not great for a luxury dealer. More

by tom.sheck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Harris

Apr 16, 2026

Koons Volvo Cars White Marsh responded

Providing a positive experience is our top priority, Tom, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

April 14, 2026

Dealership Rating
Employee Rating

My control center is still not working . He was supposed to to call me back to replace it and I haven't heard from him. I rely on maps bc I'm in sales and it constantly shuts down More

by lisapaavola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

Koons Volvo Cars White Marsh responded

lisapaavola, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

April 07, 2026

Dealership Rating
Employee Rating

Pleasant experience from start to finish. Greeted by Michael and he went right to work finding out what I wanted, giving me time to look and ask questions, and making the process smooth. The More

by Rhonda Naughton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 07, 2026

Koons Volvo Cars White Marsh responded

We’re delighted to hear Michael provided attentive guidance throughout your purchase. It’s also wonderful that Sharon’s customer care, our parts and accessories team, and follow up service met your expectations. Thank you for choosing Volvo and recommending us to your family.

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