Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 32

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
453 Reviews
4.7

453 Reviews

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453 Reviews of Scott Spath

July 23, 2021

Dealership Rating
Employee Rating

Want to rescind my earlier review of your dealership as I found out from a former Ford service manager that there is absolutely nothing wrong with my left lower ball joint as I was told from you people that More

by brianwwelty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 09, 2021

Ken Ganley Ford Norton responded

Hello Brian, We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

July 22, 2021

Dealership Rating
Employee Rating

Estimate was 4 times higher than what I paid at a local mechanic and estimate didn't even address the issue at hand. Not happy More

by avppark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 06, 2021

Ken Ganley Ford Norton responded

Hi, we are sorry to hear about your disappointment with the estimate that you received and would love the opportunity to discuss this with you! We replied to you privately on 7/22/21 at 7:34 PM to reach out to our Service Manager directly with your name & phone # so we can contact you. Thank you for your time!

July 15, 2021

Dealership Rating
Employee Rating

Clean. Friendly staff. Usual wait time for a dealership. Price is higher then an outside oil change vendor but other inspections are done also so I understand. More

by Celestefournier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 15, 2021

Ken Ganley Ford Norton responded

Celeste, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

July 08, 2021

Dealership Rating
Employee Rating

Very polite and informs you what u may need on your car filter and tire wise! Very informative. Washed the car and made sure I was happy with there work! More

by Marty krunich
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jul 08, 2021

Ken Ganley Ford Norton responded

Thank you, Marty, for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 06, 2021

Dealership Rating
Employee Rating

Always excellent to deal with! Never had any problems when ever I did they took extra care to resolve the issue We have bought many vehicles from Ganley More

by KAREN.MARKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2021

Ken Ganley Ford Norton responded

Thank you for your business and this review, Karen. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

July 05, 2021

Dealership Rating
Employee Rating

I bought my 2020 Ford Fusion from this dealer. It is my 3rd Fusion. I have owned every generation. This car is my work vehicle. I put on a lot of miles and I depend on it. I am new to this dealer since I b More

by Jordan P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, John Kirchenbauer, Fulton Benya , Paul Asano

Jul 05, 2021

Ken Ganley Ford Norton responded

Jordan, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Jul 10, 2021

Ken Ganley Ford Norton responded

Jordan, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 04, 2021

Dealership Rating
Employee Rating

I think Ganley Ford is a great dealership. I would recommend them to my family and friends. More

by Darla2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya , Paul Asano

Jul 04, 2021

Ken Ganley Ford Norton responded

Darla, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

July 02, 2021

Dealership Rating
Employee Rating

Very professional and alway courteous. Every issue I have had was handled correctly. More

by rlowry1822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 03, 2021

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

July 01, 2021

Dealership Rating
Employee Rating

Scott was very helpful and professional with good communication and time. More

by VFODOR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 02, 2021

Ken Ganley Ford Norton responded

We are very happy to hear Scott provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 29, 2021

Dealership Rating
Employee Rating

Received 2 recall notices on my Ford fusion. Appointment time of my choice available and repairs were completed as advised. Service department personnel pleasant and helpful. More

by HOOFBEATS8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2021

Ken Ganley Ford Norton responded

Thank you so much for your excellent service review! We are so glad that Scott had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

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