Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 31

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
453 Reviews
4.7

453 Reviews

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453 Reviews of Scott Spath

August 19, 2021

Dealership Rating
Employee Rating

We have purchased several vehicles from Ganley Ford and have never been disappointed with sales or service. We have and will continue to recommend Ganley Ford to family and friends. More

by DORILEEMORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2021

Ken Ganley Ford Norton responded

Thank you, we appreciate your business and our team looks forward to serving you again soon!

August 14, 2021

Dealership Rating
Employee Rating

Bad customer service bought several vehicles from there do not respect customer bad service department will not even give you a rent a car under warrenty More

by mike32259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano

Aug 31, 2021

Ken Ganley Ford Norton responded

Thank you for your review, Mike. We take all customer feedback very seriously and we are truly sorry to hear that we didn't meet your expectations.

Aug 31, 2021

mike32259 responded

Thanks Glad to hear this you need to take care of your service department they are the worst don't know if that is your policy or not but do not care to do business with Ganley again

August 12, 2021

Dealership Rating
Employee Rating

Great service very helpful getting the job done. The team's quality with excellent maintenance service everything they provided was 100% guaranteed the best decision I've ever made More

by Patrick Twyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano

Aug 12, 2021

Ken Ganley Ford Norton responded

Thank you, Patrick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

August 10, 2021

Dealership Rating
Employee Rating

Great experience compared to last time. Very EASY to work with. Service tech was great! I felt like he really listened. We also had to pause the work to make sure we would be reimbursed for a battery that yo More

by kkbrady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 10, 2021

Dealership Rating
Employee Rating

Easy scheduling with prime openings.Clean and safe waiting area.Got a oil change and tire rotation. Everything done perfect. Galley washed my car for free also. More

by TINMAN578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano

Aug 10, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 06, 2021

Dealership Rating
Employee Rating

Work took quite a bit longer than they said it would. Communication could have been better. A quick phone call with an update is always nice. I felt like I was always calling them to see what was going o More

by Mcvalentine31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 30, 2021

Dealership Rating
Employee Rating

I always appreciate the great service I get at Ganley Ford. They are all so polite and professional. I would highly recommend this dealership for service and sales More

by KFIELDS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano

Jul 30, 2021

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Aug 13, 2021

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 27, 2021

Dealership Rating
Employee Rating

Very friendly and good work done but service was slow and advisor did not update me on progress... Almost 2 hrs to change a tire. Also waiting area did not have any beverages. More

by djnbastock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 26, 2021

Dealership Rating
Employee Rating

I took my Escape in to have the rear hatch serviced. I had a 9:30 appointment but the car was not taken until just before lunch. Not sure why, but this caused me to have to leave it over night to be compl More

by LZUPKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2021

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're sorry for the delay and appreciate your patience. Thank you for your business, we hope to see you again!

July 23, 2021

Dealership Rating
Employee Rating

They got me in and out for my appointment. They did a great job on my wheel alignment. The cost was reasonable. The service was great. More

by LOUIEEDL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano

Jul 24, 2021

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford.

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