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Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 14

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
453 Reviews
4.7

453 Reviews

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453 Reviews of Scott Spath

August 17, 2023

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Employee Rating

Review update from yesterday . Great service by the Ken Ganley Ford team. Scott was very helpful. More

by Kenneth Gillespie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 18, 2023

Ken Ganley Ford Norton responded

Thank you, Kenneth! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

Aug 22, 2023

Ken Ganley Ford Norton responded

Hi Kenneth, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. If you have any further questions, please give us a call. We're always happy to help!

August 10, 2023

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Employee Rating

I’ve always enjoyed coming to this dealership, people are friendly & Scott is very knowledgeable & friendly. More

by danny.murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2023

Ken Ganley Ford Norton responded

Hello, Danny! Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Scott delivered a great experience!

Aug 14, 2023

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 08, 2023

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Employee Rating

Every time I go in for service or repair the service department takes care of me and my car in a very professional manner. More

by ezepernick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forsythe

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Aug 10, 2023

Ken Ganley Ford Norton responded

We're happy to hear that we continue to meet your expectations. Thanks for your review! We look forward to having you as one of our valued customers for many more years to come.

August 03, 2023

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Employee Rating

The price I was quoted was not the price that I was charged. The guy that did the final paper work had no answers. If I could give zero stars I would. More

by Manley600rr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Deven Legg

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Aug 07, 2023

Ken Ganley Ford Norton responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Aug 07, 2023

Ken Ganley Ford Norton responded

Can you please give us your name and phone # so that we can look up your account and then contact you to address your concerns. You can respond here with your name & contact info or email JWheatley@GanleyAuto.com thanks!

Aug 03, 2023

Manley600rr responded

The price I was quoted was not the price that I was charged. The guy that did the final paper work had no answers. If I could give zero stars I would

Aug 07, 2023

Manley600rr responded

Im all ears.

Aug 08, 2023

Manley600rr responded

I responded to you privately and did not get a response. If you want to make it right it it sure doesnt seem like you care to.

Aug 09, 2023

Manley600rr responded

One time is not a few times. When Scott called and went to lunch 10 mintues later its hard to call right back. I will call tomorrow.

August 02, 2023

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Employee Rating

Great Customer Service. Great Mechanic's, dependable and reliable Auto Care Repair services in a timely manner More

by barbaragrobinson452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington

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Aug 08, 2023

Ken Ganley Ford Norton responded

Thanks, Barbara, for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Aug 02, 2023

barbaragrobinson452 responded

Thanks Ganley Ford for your trusted services

July 27, 2023

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Employee Rating

Service was very prompt and Scott is very professional. Have always taken our vehicles to Ganley because they are knowledgeable and always resolve our issue on the first visit. More

by jesser3402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 27, 2023

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad Scott was able to help, and we hope to see you again!

July 21, 2023

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Employee Rating

Scott was ok. He was not very friendly and made me feel like I was bothering him. I am very happy with my car repair overall. Thank you More

by bartimaeus42470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington

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Jul 24, 2023

Ken Ganley Ford Norton responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

July 18, 2023

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Employee Rating

As a woman felt included when Scott explained problem to my son instead. Of ignored. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 19, 2023

Ken Ganley Ford Norton responded

Thank you so much for your kind words, Sue, and for taking the time to leave us this wonderful feedback!

Jul 20, 2023

Sue responded

You're welcome. Such a nice experience when going to a dealership is one of my least favorite things. An extra special thanks to Scott. Sue D.

July 16, 2023

Dealership Rating
Employee Rating

Scott is a great addition to Ganley Ford. He is knowledgeable and is very easy to deal with. Tony the driver is also a great asset to the Company. My only problem is with the FORD.Compa More

by ISSAJO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The drivers who picked me up & drove me home

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Jul 16, 2023

Ken Ganley Ford Norton responded

Thank you for taking the time to leave us a review. We'll be sure to share your comments with Scott, Tony, and our crew. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns about your Ford Explorer. Please let us know the best way to reach you.

Jul 18, 2023

ISSAJO5 responded

We have decided to put this “Lemon”, Fully loaded Ford Explorer Platinum up for sale. We will replace it with a GMC. Will NEVER buy a Ford again.

July 14, 2023

Dealership Rating
Employee Rating

We were in for a tire repair under warranty. They not only patched the leak, they washed our SUV. Excellent service. More

by swood1163
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Brianna Worthington , Paul Asano, Aaron Forsythe, Deven Legg

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Jul 15, 2023

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jul 17, 2023

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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