Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 13

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
453 Reviews
4.7

453 Reviews

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453 Reviews of Scott Spath

November 22, 2023

Dealership Rating
Employee Rating

Extremely nice and professional, explained everything thoroughly. He was a pleasure to deal with and I'll be happy to return as a customer. More

by crmsnsshdw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Brianna Worthington , Aaron Forsythe, Deven Legg

Nov 24, 2023

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

November 17, 2023

Dealership Rating
Employee Rating

For never being to the Dealership for service the way you enter is not marked very well. The customer waiting area didn't have enough chairs to accommodate the amount of people that were there at that time. More

by sunroof-tonight.0i
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

Nov 17, 2023

Ken Ganley Ford Norton responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 05, 2023

Dealership Rating
Employee Rating

I was very glad and pleased with the service I received and all the things he was able to do for me. He is very special person and a good friend. More

by derrylthogan
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Oct 06, 2023

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out, Derryl. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

Oct 05, 2023

derrylthogan responded

I appreciate the help I received from these young men

Oct 05, 2023

derrylthogan responded

You are very lucky to have people like these two gentlemen working and helping people as myself. It would make you want to come back for service when I need it.

Oct 05, 2023

derrylthogan responded

Mr. Norvell has sold me the last six cars that I have purchased from him, and I have been very pleased.

October 04, 2023

Dealership Rating
Employee Rating

Super great atmosphere with friendly faces all around. If you need anything for service make sure to give them a call! More

by Lord Farva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Brianna Worthington , Aaron Forsythe, Deven Legg

Oct 05, 2023

Ken Ganley Ford Norton responded

Hello, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!

October 04, 2023

Dealership Rating
Employee Rating

Great dealership! Everyone was very nice and helpful. I would recommend them to anybody needing service. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Brianna Worthington , Aaron Forsythe, Deven Legg

Oct 05, 2023

Ken Ganley Ford Norton responded

Hi Scott, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

August 29, 2023

Dealership Rating
Employee Rating

Called to make an appointment for a recall repair and thet got me in within a day. Very efficient and repaired within the scheduled time. Thank you! More

by Kathy
Service Price Transparency
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Recommend Dealer
Yes
Aug 30, 2023

Ken Ganley Ford Norton responded

Thanks, Kathy, for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

August 26, 2023

Dealership Rating
Employee Rating

Will never in my life return! Took our car in back in April because we had warranties with oil changes or when we lived in Florida and they changed something under our warranty. C More

by Never return
Service Price Transparency
Workmanship
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Recommend Dealer
No
Aug 28, 2023

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority every time you visit our Service Center, so we're disappointed to hear that you felt that we did not provide you with that. We did review a few things and #1 your warranty has not expired yet BUT your Ford Maintenance Package that you purchased from the Florida dealer did expire when you hit 37,465 miles which was prior to your last visit. The maintenance package, not the warranty, is what would cover basic maintenance like oil changes. #2 we also reviewed our security camera footage. Our time stamped video shows you putting your keys into our drop box at 7:26am, not 7am. The overnight dropped keys were picked up at 7:21am (we open at 7:30am) so that is why no one knew that your keys were inside that box until you called later that day. If you need us to address anything else for you or answer any other questions, please feel free to respond. Thanks!

Aug 30, 2023

Ken Ganley Ford Norton responded

And just an FYI it's funny that is shows me at 7:26 on your camera as I did not put them in it! You do not even know what we look like. I can also provide.my time in for work that will clearly show there is no way I was there at 7:26.

Aug 28, 2023

Never return responded

We were back home by 7:30 and per Scott he got all the keys at 7:30. His statement was we should have not left them in there. Is far as our warranties when making the appointment and giving them our information they stated it was covered. And again if it was not pick up the phone and we would have gladly paid. Instead I'm told in one phone call at least 8 times how you ate the warranty. Regardless of even all that, they way I was spoken to was absolutely ridiculous and uncalled for. If you like to support that kind of behavior that is your choice. I'm sure your daily business will continue without us returning.

Aug 28, 2023

Never return responded

And just an FYI it's funny that is shows me at 7:26 on your camera as I did not put them in it! You do not even know what we look like. I can also provide.my time in for work that will clearly show there is no way I was there at 7:26.

August 24, 2023

Dealership Rating
Employee Rating

I had a car accident they worked with my insurance and got the job done quickly very friendly and helpful More

by None
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 25, 2023

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

Aug 30, 2023

Ken Ganley Ford Norton responded

Hi, we're so happy we were able to help you out! Thank you, and have a fantastic day!

August 23, 2023

Dealership Rating
Employee Rating

Need to purchase a better warranty for my vehicle everything that goes wrong its covered More

by Charlesford3
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Recommend Dealer
Yes
Aug 24, 2023

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, Charles, and we hope to see you again!

August 20, 2023

Dealership Rating
Employee Rating

Friendly and courteous. They got me right in and did a great job in a timely manner. I will definitely keep going there for my service on my Flex. Thanks. . More

by jessmith50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2023

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

Aug 23, 2023

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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