Always professional She was knowledgeable friendly
customer oriented Explained every thing in a clear manner
customer oriented Explained every thing in a clear manner
More
by william.brown
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Jan 11, 2026 -
Spitzer Kia Cleveland responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Always professional She was knowledgeable friendly
customer oriented Explained every thing in a clear manner
customer oriented Explained every thing in a clear manner
More
by william.brown
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Jan 11, 2026 -
Spitzer Kia Cleveland responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Needed assistance to sign up for your VIP App.
Cashier couldn't help. Told me to talk to Service Manager, who told me to talk to a salesperson. Both not able to help. Called number for assistance
Cashier couldn't help. Told me to talk to Service Manager, who told me to talk to a salesperson. Both not able to help. Called number for assistance on app. Left message. STILL have yet to find anyone that can get me signed up and get rewards!!
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by cindy-fraser@sbcglobal.net
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Jan 10, 2026 -
Spitzer Kia Cleveland responded
Cindy, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.
I purchased a used 2021 Kia Sorento in sept 2025.
Immediately after taking the car home noticed many service issues, it seems like their pre delivery inspection was done poorly. We dropped off the ca
Immediately after taking the car home noticed many service issues, it seems like their pre delivery inspection was done poorly. We dropped off the car at the dealership to have the issues fixed and it is now 1/1/2026 and I still don't have my car. I have been driving a rental from the dealer that does not fit my family of 5 comfortable, I have two car seats and it's very frustrating. The lack of communication from the service department is a joke. I now believe that the dealer ship sold me a bad used car and is playing games.
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by Alicia.mercedes5
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Jan 07, 2026 -
Spitzer Kia Cleveland responded
Providing a positive experience is our top priority, Alicia, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Very good service Took me right away and returned car
promptly Will be coming back
promptly Will be coming back
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by ROSEN1
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Dec 27, 2025 -
Spitzer Kia Cleveland responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Kia Cleveland.
1was told it would take 1 12 hours it took over 3 hours
to complete
to complete
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by blahab2562
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2025 -
Spitzer Kia Cleveland responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
I had a great experience at Spitzer Kia Cleveland.
The staff was professional, helpful, and made the whole process smooth from start to finish. Communication was clear, they respected my time, and mad
The staff was professional, helpful, and made the whole process smooth from start to finish. Communication was clear, they respected my time, and made sure I understood everything along the way. I appreciated their honesty and the way they handled my service. I definitely recommend Spitzer Kia Cleveland to anyone looking for quality service and a team that truly takes care of their customers.
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by JOSEPH JACOB LINDBERGH JOHNSON
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2025 -
Spitzer Kia Cleveland responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Always very friendly.
In and out in the time quoted every time. Always explain what has been done
In and out in the time quoted every time. Always explain what has been done
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by Terrence
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2025 -
Spitzer Kia Cleveland responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Kia Cleveland to be a positive one. Please don't hesitate to reach out if you need anything else.
Sevice was Great and got car as I was said to get.
in the proper time.
in the proper time.
More
by mikepilski
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Nov 30, 2025 -
Spitzer Kia Cleveland responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Work that needed to be completed was done.
I appreciated the personal concern to ensure satisfactory completion of work.
I appreciated the personal concern to ensure satisfactory completion of work.
More
by jakc454
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Dec 01, 2025 -
Spitzer Kia Cleveland responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Kia Cleveland!
Nov 30, 2025 -
jakc454 responded
Work that needed to be completed was done. I appreciated the personal concern to ensure satisfactory completion of work.
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