Richard Watkins | Page 2

Spitzer Kia Cleveland responded

Thank you for the five-star review. We’re glad Richard kept you informed and comfortable throughout your service visit. We appreciate you trusting us with your Kia Optima and look forward to assisting you again.

Spitzer Kia Cleveland responded

Thank you for bringing your Kia Seltos in for service. We’re glad our team’s efficiency got you in and out sooner than expected. We look forward to helping you again.

Spitzer Kia Cleveland responded

It’s great to hear our Saturday team provided fast and efficient service for your Kia Sportage. Thank you for recommending us, and we look forward to assisting you again.

Spitzer Kia Cleveland responded

It’s great to hear that our team delivered pleasant, thorough support during your Kia service visit. We’re glad the clear explanations and efficiency made your experience smooth. We appreciate your loyalty and look forward to helping with your car needs again.

Spitzer Kia Cleveland responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing this to our attention. If you're willing, please send us a message with your contact information so we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to get in touch with you and address your concerns.

Spitzer Kia Cleveland responded

Jerry, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Spitzer Kia Cleveland responded

It’s great to hear that arriving early worked out smoothly and that Richard kept you informed at every step. We’re glad the team completed your Kia Soul’s service promptly on a busy day. Thank you for sharing your experience.

Spitzer Kia Cleveland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Spitzer Kia Cleveland responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Spitzer Kia Cleveland responded

Cindy, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.