Quick and efficient.
In and out earlier than expected. Good experience. Would come again, thanks.
In and out earlier than expected. Good experience. Would come again, thanks.
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by Mattmattfeng
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Mar 18, 2026 -
Spitzer Kia Cleveland responded
Thank you for bringing your Kia Seltos in for service. We’re glad our team’s efficiency got you in and out sooner than expected. We look forward to helping you again.
The team of worker's Saturday was fast and efficient.
Would recommend them highly. Thanks
Would recommend them highly. Thanks
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by DPASKOWSKI
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Spitzer Kia Cleveland responded
It’s great to hear our Saturday team provided fast and efficient service for your Kia Sportage. Thank you for recommending us, and we look forward to assisting you again.
Pleasant customer service and knowledgeable any efficient
and explains everything thoroughly any efficient and explains everything thoroughly. What definitely do business with them again and keep coming to t
and explains everything thoroughly any efficient and explains everything thoroughly. What definitely do business with them again and keep coming to this dealership for all my car needs
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by jersed73
Verified Customer
Verified Customer
Service Price Transparency
Feb 14, 2026 -
Spitzer Kia Cleveland responded
It’s great to hear that our team delivered pleasant, thorough support during your Kia service visit. We’re glad the clear explanations and efficiency made your experience smooth. We appreciate your loyalty and look forward to helping with your car needs again.
People very nice, seems like it took too long for oil
change and tire rotation
change and tire rotation
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by richterjimlin
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Feb 11, 2026 -
Spitzer Kia Cleveland responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing this to our attention. If you're willing, please send us a message with your contact information so we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to get in touch with you and address your concerns.
I came at scheduled time had to wait.
They said hour and half for visit almost twice the time. I had a recall done for ignition system warning sticker put on backwards if stickers backwar
They said hour and half for visit almost twice the time. I had a recall done for ignition system warning sticker put on backwards if stickers backwards how good of a job was the rest of the work?
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by Jerrywasylyszyn
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Feb 11, 2026 -
Spitzer Kia Cleveland responded
Jerry, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
I arrived early to my scheduled appointment, they were ok
with it. Everything they did they contacted me to confirm, everyone was great to work with even though they were very busy. And they got everything d
with it. Everything they did they contacted me to confirm, everyone was great to work with even though they were very busy. And they got everything done in a timely manner
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by jjaegerbomb
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Feb 06, 2026 -
Spitzer Kia Cleveland responded
It’s great to hear that arriving early worked out smoothly and that Richard kept you informed at every step. We’re glad the team completed your Kia Soul’s service promptly on a busy day. Thank you for sharing your experience.
Always professional She was knowledgeable friendly
customer oriented Explained every thing in a clear manner
customer oriented Explained every thing in a clear manner
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by william.brown
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Jan 11, 2026 -
Spitzer Kia Cleveland responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Always professional She was knowledgeable friendly
customer oriented Explained every thing in a clear manner
customer oriented Explained every thing in a clear manner
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by william.brown
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Jan 11, 2026 -
Spitzer Kia Cleveland responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Needed assistance to sign up for your VIP App.
Cashier couldn't help. Told me to talk to Service Manager, who told me to talk to a salesperson. Both not able to help. Called number for assistance
Cashier couldn't help. Told me to talk to Service Manager, who told me to talk to a salesperson. Both not able to help. Called number for assistance on app. Left message. STILL have yet to find anyone that can get me signed up and get rewards!!
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by cindy-fraser@sbcglobal.net
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Jan 10, 2026 -
Spitzer Kia Cleveland responded
Cindy, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.
I purchased a used 2021 Kia Sorento in sept 2025.
Immediately after taking the car home noticed many service issues, it seems like their pre delivery inspection was done poorly. We dropped off the ca
Immediately after taking the car home noticed many service issues, it seems like their pre delivery inspection was done poorly. We dropped off the car at the dealership to have the issues fixed and it is now 1/1/2026 and I still don't have my car. I have been driving a rental from the dealer that does not fit my family of 5 comfortable, I have two car seats and it's very frustrating. The lack of communication from the service department is a joke. I now believe that the dealer ship sold me a bad used car and is playing games.
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by Alicia.mercedes5
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Jan 07, 2026 -
Spitzer Kia Cleveland responded
Providing a positive experience is our top priority, Alicia, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.