I purchased a used 2021 Kia Sorento in sept 2025.
Immediately after taking the car home noticed many service issues, it seems like their pre delivery inspection was done poorly. We dropped off the ca
Immediately after taking the car home noticed many service issues, it seems like their pre delivery inspection was done poorly. We dropped off the car at the dealership to have the issues fixed and it is now 1/1/2026 and I still don't have my car. I have been driving a rental from the dealer that does not fit my family of 5 comfortable, I have two car seats and it's very frustrating. The lack of communication from the service department is a joke. I now believe that the dealer ship sold me a bad used car and is playing games.
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by Alicia.mercedes5
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Jan 07, 2026 -
Spitzer Kia Cleveland responded
Providing a positive experience is our top priority, Alicia, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Jan 07, 2026 -
Spitzer Kia Cleveland responded
Providing a positive experience is our top priority, Alicia, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Very good service Took me right away and returned car
promptly Will be coming back
promptly Will be coming back
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by ROSEN1
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Dec 27, 2025 -
Spitzer Kia Cleveland responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Kia Cleveland.
1was told it would take 1 12 hours it took over 3 hours
to complete
to complete
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by blahab2562
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kimberly Clay-Carrillo
Dec 12, 2025 -
Spitzer Kia Cleveland responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
I had a great experience at Spitzer Kia Cleveland.
The staff was professional, helpful, and made the whole process smooth from start to finish. Communication was clear, they respected my time, and mad
The staff was professional, helpful, and made the whole process smooth from start to finish. Communication was clear, they respected my time, and made sure I understood everything along the way. I appreciated their honesty and the way they handled my service. I definitely recommend Spitzer Kia Cleveland to anyone looking for quality service and a team that truly takes care of their customers.
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by JOSEPH JACOB LINDBERGH JOHNSON
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2025 -
Spitzer Kia Cleveland responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Always very friendly.
In and out in the time quoted every time. Always explain what has been done
In and out in the time quoted every time. Always explain what has been done
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by Terrence
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2025 -
Spitzer Kia Cleveland responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Kia Cleveland to be a positive one. Please don't hesitate to reach out if you need anything else.
Work that needed to be completed was done.
I appreciated the personal concern to ensure satisfactory completion of work.
I appreciated the personal concern to ensure satisfactory completion of work.
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by jakc454
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Dec 01, 2025 -
Spitzer Kia Cleveland responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Kia Cleveland!
Nov 30, 2025 -
jakc454 responded
Work that needed to be completed was done. I appreciated the personal concern to ensure satisfactory completion of work.
Sevice was Great and got car as I was said to get.
in the proper time.
in the proper time.
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by mikepilski
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Nov 30, 2025 -
Spitzer Kia Cleveland responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Everyone did a great job It was a positive experience It
was amazing All went well
was amazing All went well
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by PETERP4951
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Nov 25, 2025 -
Spitzer Kia Cleveland responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Kia Cleveland.
My time was scheduled for 10 My reminder text said 11
(wrong time). When I called to inquire, I was told to come in at 10.....still waited an hour and a half for an oil change. Waiting room was full when
(wrong time). When I called to inquire, I was told to come in at 10.....still waited an hour and a half for an oil change. Waiting room was full when I got there. I was the second to last (to leave). Why not just tell me they could not do 11 instead of playing with my schedule?
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by SamiraHassan2
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Watkins
Nov 24, 2025 -
Spitzer Kia Cleveland responded
We appreciate your business and apologize for the wait. We look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Kia Cleveland.
Once I purchase my car he was very rude to me telling me
he did me a favor WOW I helped him get a commission
he did me a favor WOW I helped him get a commission
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by tanyaross1010
Verified Customer
Verified Customer
Nov 27, 2025 -
Spitzer Kia Cleveland responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Nov 27, 2025 -
Spitzer Kia Cleveland responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Nov 27, 2025 -
Spitzer Kia Cleveland responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
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