In following up from my November visit I have to amend my
rating and give 5 stars to Randy and his team in service. I was kept informed and communicated with regularly on the status of my vehicle which elim
rating and give 5 stars to Randy and his team in service. I was kept informed and communicated with regularly on the status of my vehicle which eliminated any chance of miscommunication.. The work was performed in a timely manner.
I must also commend Stephen Donat as I would recommend him to anyone looking for a vehicle.
I will develop back!
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by Jake5585
Verified Customer
Verified Customer
Service Price Transparency
Dec 13, 2025 -
Spitzer Kia Cleveland responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
They treated me with respect and went on a test ride and
we found out the problem this is Kia on the west side of Cleveland Ohio . Now Kia on the Bedford auto mile did not test drive the vehicle causing us
we found out the problem this is Kia on the west side of Cleveland Ohio . Now Kia on the Bedford auto mile did not test drive the vehicle causing us to come back there 2 times but when we went to the Kia Deallership on the west side on brookpark they found out the problem and was tremendously on point
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by Walls33355
Verified Customer
Verified Customer
Service Price Transparency
Dec 10, 2025 -
Spitzer Kia Cleveland responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
George was great!
Made my experience easy, stress free, and made me feel confident about my purchase! Highly recommend!
Made my experience easy, stress free, and made me feel confident about my purchase! Highly recommend!
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by Brooke
Dec 09, 2025 -
Spitzer Kia Cleveland responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Always very friendly.
In and out in the time quoted every time. Always explain what has been done
In and out in the time quoted every time. Always explain what has been done
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by Terrence
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2025 -
Spitzer Kia Cleveland responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Kia Cleveland to be a positive one. Please don't hesitate to reach out if you need anything else.
Great service and fast service really nice staff good
pricing fair cleaned my car as well
pricing fair cleaned my car as well
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by Brittbgill
Verified Customer
Verified Customer
Service Price Transparency
Nov 23, 2025 -
Spitzer Kia Cleveland responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Kia Cleveland, we look forward to having you as a valued customer for many years to come!
Once I purchase my car he was very rude to me telling me
he did me a favor WOW I helped him get a commission
he did me a favor WOW I helped him get a commission
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by tanyaross1010
Verified Customer
Verified Customer
Nov 27, 2025 -
Spitzer Kia Cleveland responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Nov 27, 2025 -
Spitzer Kia Cleveland responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Very pleased the service received.
Randy was very nice to work with.
Will return next time
Randy was very nice to work with.
Will return next time
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by Vickie6778
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2025 -
Spitzer Kia Cleveland responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Kia Cleveland. We look forward to having you as one of our valued customers for many more years to come!
Work done was fine but communication from the contact
person was lacking. After initial call at 8:15 I was never told or contacted about ready time. Called 3x starting at 4:00 leaving multiple voice msg
person was lacking. After initial call at 8:15 I was never told or contacted about ready time. Called 3x starting at 4:00 leaving multiple voice msgs but never called back. Finally just went to dealer at 5:15 and told car was ready.
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by FBUDZIAK
Verified Customer
Verified Customer
Service Price Transparency
Nov 02, 2025 -
Spitzer Kia Cleveland responded
Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!
Randy was very helpful picking the best services for my
budget. I will absolutely return for this quality of service.
budget. I will absolutely return for this quality of service.
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by WJLDAVIDSON
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2025 -
Spitzer Kia Cleveland responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Kia Cleveland, we look forward to having you as a valued customer for many years to come!
I brought my car in for service, was told nothing was
wrong with my wheel alignment. Then, came back 2 months later and insisted on having the car placed on machine. They Seen there was an issue and cor
wrong with my wheel alignment. Then, came back 2 months later and insisted on having the car placed on machine. They Seen there was an issue and corrected, but never suggested that the now bad tire should be either rotated on replaced. Kia responsible for negligence. Tried leaving message, received no call back.
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by MA
Service Price Transparency
Other Employees Tagged:
Brian Puls
, Richard Montague
Nov 02, 2025 -
Spitzer Kia Cleveland responded
Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.