Mona Crooks
Mona Crooks at Klaben Ford Lincoln

Mona Crooks | Page 23

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,314 Reviews

I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217

Dealership Experience

34 yrs, 4 mos

Industry Experience

34 yrs, 4 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,314 Reviews

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1314 Reviews of Mona Crooks

September 07, 2024

Dealership Rating
Employee Rating

Thanks Mona, you always take care of me and answer all my questions. Thanks for all that you do. More

by diane.olsen1648
Service Price Transparency
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Recommend Dealer
Yes

September 06, 2024

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I appreciate their personal touch and the quality of care. They keep on top of things for you. More

by Gebeck
Service Price Transparency
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Recommend Dealer
Yes
Sep 06, 2024

Klaben Ford Lincoln responded

Good evening Gary! Thank you for your honest and candid review of our Service Deptartment. We think Mona is pretty awesome also! We appreciate these reviews since we use them not only to hand out kudos, but also to learn, and teach, ways to get that 5th star. Would you have a minute to spend with me so that I can figure out how we could, and will do, better? Thank you! Aaron Heinlein 330.352.1925 Aheinlein@klaben.com

August 30, 2024

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Klaben is like family and like family, certain family members are extra wonderful like Luke Deegan! More

by maleman3
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Roscoe Woodberry, Mike Brandvold, Jennifer Bowen , Luke Deegan

August 29, 2024

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I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11 years now. High More

by fairyrain826
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Recommend Dealer
Yes

August 23, 2024

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Had a simple repair done well. Took a few days for a part to arrive but other than that, did the job. More

by jonc2
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Recommend Dealer
Yes

Other Employees Tagged: Gavin Fano

August 22, 2024

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Very pleased with Mona. She answers all of my questions and informs on pluses and minuses of services to be performed. She has always been responsive and honest with me. Kl More

by ycarino
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Recommend Dealer
Yes

August 21, 2024

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Joe French has been my service advisor for many years. The service he provides is professional and kind. I always call Joe for service on my vehicle. He is simply the best! More

by snaverill
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Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Joe French

August 19, 2024

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Very efficient and pleasant to deal with, kept me up to date on the service of my car More

by sideburn007
Service Communication
Recommend Dealer
Yes

August 15, 2024

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They always do a great job. This time is no different. I would not go anywhere else. They always make sure that all scheduled maintenance is done. More

by lhager
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Recommend Dealer
Yes

August 10, 2024

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Great sales and service! Bought or leased many, many cars over the years from Klaben. Always professional, Mona Crooks has been a great service advisor for me for nearly twen More

by FOURHOLMS
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Recommend Dealer
Yes
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