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Mona Crooks
1,277 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs
Industry Experience
34 yrs
Specialties & Trainings
Master Certified Service Advisor
1,277 Reviews
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1277 Reviews of Mona Crooks
February 12, 2026
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 14 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 14 years now. Highly recommended More
by fairyrain826
Verified CustomerOther Employees Tagged: Joe French, Kim Wolfram, Tom Alcorn, Sean Bradford, Steve Sigmund
February 10, 2026
Mona came to my rescue when my car wouldn't start. I initially was told to use the Licolln App.and somee guy from Cleve. arrived who couldn't charge the battery.She had a Klaben tech on his way within I initially was told to use the Licolln App.and somee guy from Cleve. arrived who couldn't charge the battery.She had a Klaben tech on his way within 30 minutes to my garage who also couldn't charge it.So she sent another tech from Klaben with a new battery and they worked till after 6:30 in the cold weather to get me going.I even told them to go home and come back the next day and they said "it's our job to make you our customer happy" and they DID! THANKS More
by YEADA
Other Employees Tagged: My garage crew-Tucker and Eli
February 05, 2026
⭐⭐⭐⭐⭐ I had a great experience buying a new Raptor at Klaben Ford in Kent. From start to finish, the process was smooth and stress-free thanks to my salesman, David Mitchell. David was courteous, prompt, Klaben Ford in Kent. From start to finish, the process was smooth and stress-free thanks to my salesman, David Mitchell. David was courteous, prompt, and very knowledgeable about Ford products. He took the time to answer all of my questions and made sure I felt confident and comfortable with my purchase. I never felt pressured, and everything was handled efficiently and professionally. If you’re in the market for a new Ford, I highly recommend Klaben Ford—and be sure to ask for David Mitchell! More
by Spuhalla
Other Employees Tagged: David Mitchell, Justin Fisher
February 04, 2026
Always a great experience at Klaben. We have been going there for years and encourage family and friends to do the same. We have been going there for years and encourage family and friends to do the same. More
by LBEST240
Other Employees Tagged: Mike Brandvold, Joe French, Richard Klaben, Jennifer Bowen, Christopher Volk, Kyle Crowe, Gavin Fano, Justin Fisher
February 03, 2026
HELLO MONA C IS GREAT ALONG WITH TOM ALCORN AND DAKATO, THEY MAKE A GREAT TEAM AND ARE HELPFUL! THEY MAKE A GREAT TEAM AND ARE HELPFUL! More
by redfielj
Other Employees Tagged: Tom Alcorn
January 31, 2026
First time visit to Klaben and their Service dept. Friendly and professional. Took care of everything that needed to be done. Gave me a new loaner due to a overnight visit for parts replacement and m Friendly and professional. Took care of everything that needed to be done. Gave me a new loaner due to a overnight visit for parts replacement and my Aviator was ready the nest afternoon. Mona handled everything and always kept me informed. NICE JOB More
by YEADA
January 29, 2026
Customer service is wonderful. .Mona is my service advisor highly recommend.. she keeps you up to date on repairs and is very honest about what your vehicle needs and what it doesnt .Mona is my service advisor highly recommend.. she keeps you up to date on repairs and is very honest about what your vehicle needs and what it doesnt..mobile server techs are professional and prompt.. More
by a.lpav
Other Employees Tagged: Seth Fairchild
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