Mona Crooks | Page 129

Great service and great people Everyone that works here is great! They work with you around your schedule and always deliver a great service. Havent had any issue and the car always Everyone that works here is great! They work with you around your schedule and always deliver a great service. Havent had any issue and the car always looks great when they're done with it. Wouldn't consider going anywhere else More

by focus16 Verified Customer Verified Customer

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Customer Satisfaction When I was getting other work done on my car I asked if a detailing could also be done. It was taken in that day and returned the following day all cl When I was getting other work done on my car I asked if a detailing could also be done. It was taken in that day and returned the following day all clean and bright. The exterior is so smooth that it is a pleasure to run my hands over it. I even got a compliment from a friend as to how good it looked. I must admit that I had not cleaned out all the "stuff" that one carries around because I didn't think it would be that quick. It was all returned to me including the quarter in the console. The clean smell is great; not as good as a new car smell but it will work. Thank you. More

by Gail Verified Customer Verified Customer

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Great as always I always deal with Mona Crooks and she is the greatest when she has a day off I will Waite for her to return and make an appointment and she always g I always deal with Mona Crooks and she is the greatest when she has a day off I will Waite for her to return and make an appointment and she always gets me an early appointment because that is what I want.besides she is pretty. More

by RWORKENAOUR Verified Customer Verified Customer

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2012 Ford F150 XLT extended cab. Very courteous and efficient service writer, Mona kept me informed during all stages of my visit. Also, provided loaner when it was determined that wa Very courteous and efficient service writer, Mona kept me informed during all stages of my visit. Also, provided loaner when it was determined that warranty work would require leaving my vehicle overnight. All other contact with on site staff was courteous and friendly including the porter and Don Batten, from whom we purchased the pick-up truck and who made my afternoon wait more pleasant. More

by mrmoore Verified Customer Verified Customer

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Maintenance and Service Advisor (Mona Crook) Mona always cares when I call and tell her I need service and keeps me posted throughout the time my car is there. She always listens to my concerns a Mona always cares when I call and tell her I need service and keeps me posted throughout the time my car is there. She always listens to my concerns and make me feel that all my concerns are all important. I wouldn't trade her for all the advisors and dealers in town. SHE and Klaben is the best. More

by CAGRICE Verified Customer Verified Customer

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service I like the dealer ship. I know the people there. They do their best to get you in and out. Just wanted to know what kind of oil they use. I know they I like the dealer ship. I know the people there. They do their best to get you in and out. Just wanted to know what kind of oil they use. I know they buy it in bulk. but what kind? More

by BIGB101 Verified Customer Verified Customer

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Excellent Service experience! Excellent experience! Excellent work, completed as promised!! Everyone was very professional and friendly. I received updates while the vehicle was Excellent experience! Excellent work, completed as promised!! Everyone was very professional and friendly. I received updates while the vehicle was in the service department. I will definitely visit Klaben service department in the future. More

by KCKLABEN1 Verified Customer Verified Customer

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Rewarding! My experience with Terry Baughman as my salesman was time well spent. As he took time to explain everything and answer all my questions I had in regar My experience with Terry Baughman as my salesman was time well spent. As he took time to explain everything and answer all my questions I had in regards to my lease. He was able o meet my pmt affordability and explained how things worked in my new car. My service experience is always fast and has always had times agreeable with my work schedule to get serviced. Thank you again Terry and I look forward to doing more business with you in the future! More

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It was a GREAT experience. We have a relationship with Klaben for a lot of years. My mother-n-law from North Carolina would buy a vehicle here, in later years she would get her We have a relationship with Klaben for a lot of years. My mother-n-law from North Carolina would buy a vehicle here, in later years she would get her van in North Carolina. Mona Crooks in the service department has taken good care of us. Tyler and Doug was very patient and helpful helping us to compare prices between old and new. We bought a new Ford titanium Escape. Since I worked 37 years in the salary dept at Walton Hills, I have always owned Ford!!!!! Thank You More

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Satisfaction! My wife and myself have dealt with Tex Welch through the years and have grown accustomed to his above and beyond attention and devotion to please and My wife and myself have dealt with Tex Welch through the years and have grown accustomed to his above and beyond attention and devotion to please and satisfy his customers. We've leased, bought, and traded in vehicles with his expertise and compassionate personality. His goal is to please the customer with their purchase. We will be seeing him again in the future for another transaction. The satisfaction doesn't stop there because the service department handles the maintenance with perfection. Give Klaben Ford a chance and ask for Tex. More

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