Mona Crooks

I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 13 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 13 years now. Highly recommended More

by fairyrain826 Verified Customer Verified Customer

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Got car back quicker than was told paid less than I thought I was going to be paid Mona explained everything thought I was going to be paid Mona explained everything More

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Mona and the rest of the team at Klaben always take good care of me. They make sure I get what I need envy time. I needed a rental this time and the process was very easy. Had my car finished the same day. care of me. They make sure I get what I need envy time. I needed a rental this time and the process was very easy. Had my car finished the same day. Great job as always! More

by FOURHOLMS Verified Customer Verified Customer

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Gavin provides excellent customer service. He always keeps me informed and takes care of the issues with my car He always keeps me informed and takes care of the issues with my car More

by kcooper24 Verified Customer Verified Customer

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I had three service professionals assisting when I arrived for my appointment. This tag team of Mona, Gavin, and Mike was GREAT! While juggling other customers and their service needs, these reps mad arrived for my appointment. This tag team of Mona, Gavin, and Mike was GREAT! While juggling other customers and their service needs, these reps made sure that my appointment went smoothly and quickly. It was a pleasure to have my car serviced at Klaben. More

by ne_whitehead Verified Customer Verified Customer

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The Klaben Lincoln team, especially Mona Crooks just wonderful to work with and true pros! wonderful to work with and true pros! More

by RICH.BRODA Verified Customer Verified Customer

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Exceptional service from Gavin. Has an issue with my ford. It was fixed in no time - friendly- knowledgeable & keeps to his word as I spoke to him while making and appointment. Mona Has an issue with my ford. It was fixed in no time - friendly- knowledgeable & keeps to his word as I spoke to him while making and appointment. Mona helped me for alittle as Gavin had a customer & they didn’t want me waiting - again she was very nice and knowledgeable. Had the best customer experience with all that the service department. Thanks Gavin for everything & I am one happy customer. I will be coming to the ford service department at klaben for all future needs. More

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Mona came to my rescue when my car wouldn't start. I initially was told to use the Licolln App.and somee guy from Cleve. arrived who couldn't charge the battery.She had a Klaben tech on his way within I initially was told to use the Licolln App.and somee guy from Cleve. arrived who couldn't charge the battery.She had a Klaben tech on his way within 30 minutes to my garage who also couldn't charge it.So she sent another tech from Klaben with a new battery and they worked till after 6:30 in the cold weather to get me going.I even told them to go home and come back the next day and they said "it's our job to make you our customer happy" and they DID! THANKS More

by YEADA Verified Customer Verified Customer

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Customer care is fantastic, the people that work in service are great. Unfortunately, if you need major work done, they are a little pricey. service are great. Unfortunately, if you need major work done, they are a little pricey. More

by debby1 Verified Customer Verified Customer

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Great experience every time. The service was fast, friendly, and the best. Highly recommend. No complaints. The service was fast, friendly, and the best. Highly recommend. No complaints. More

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