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Mona Crooks
1,252 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
33 yrs, 9 mos
Industry Experience
33 yrs, 9 mos
Specialties & Trainings
Master Certified Service Advisor
1,252 Reviews
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1252 Reviews of Mona Crooks
November 23, 2025
Louis was mindful of the vehicle I was looking for and where I needed to be payment wise. Took the time to find the deal I was comfortable with. He went above and beyond to take care of prepping and swapp where I needed to be payment wise. Took the time to find the deal I was comfortable with. He went above and beyond to take care of prepping and swapping some accessories from my old truck to the new one. Much appreciated. More
by jwebb9211
Other Employees Tagged: Terry Baughman, Joe French, Kim Wolfram, Louis Polos, Angela Mazzagatti, Gavin Fano
November 21, 2025
We always work with Mona in the dealership service department. She is awesome! She knows our time is valuable and is sure we have an estimated time we will be there. department. She is awesome! She knows our time is valuable and is sure we have an estimated time we will be there. More
by mldelesk
Verified CustomerNovember 18, 2025
By far the best dealership I’ve been to. Friendly staff and clean facility. They aren’t just interested in your vehicle, they care about you as a person. Joe has been taking care of mine and Friendly staff and clean facility. They aren’t just interested in your vehicle, they care about you as a person. Joe has been taking care of mine and my families vehicles for many years. More
by Fallingleaf81
Other Employees Tagged: Joe French
November 14, 2025
Kim and Klaben have been good to me over the years. Always very pleasant and easy to work with. Always very pleasant and easy to work with. More
by helenkory
Other Employees Tagged: Joe French, Kim Wolfram, Michael Uzl II, Angela Mazzagatti, Kyle Crowe, Gavin Fano
November 13, 2025
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 12 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 12 years now. Highly recommended More
by fairyrain826
Other Employees Tagged: Joe French, Kim Wolfram, Sean Bradford, Steve Sigmund
November 13, 2025
Mona crooks is the best customer service person I have ever encountered, a lot can be learned from her. ever encountered, a lot can be learned from her. More
by Sdalton4564
Other Employees Tagged: Joe French
November 13, 2025
Mona a fabulous person and professional, and very compassionate. She takes her work to the next level for certain, isnd is so dependable, kind, and really cares about the customer. I would recommend compassionate. She takes her work to the next level for certain, isnd is so dependable, kind, and really cares about the customer. I would recommend her without reservation. More
by KMARTI91
Other Employees Tagged: Mike Brandvold, Carl Bujorian, Tom Alcorn, Sean Bradford, Brandon Bart, Ryan D'Achille, Dylan Becker, Seth Fairchild, John Churpek
November 10, 2025
Justin did a good job of getting me out of there and getting explaining all of the intricacies of what was going on with buying a used vehicle and the warranties involved. How far getting explaining all of the intricacies of what was going on with buying a used vehicle and the warranties involved. How far More
by Zorro
Other Employees Tagged: Jennifer Bowen, Justin Fisher, Cassandra Mathes
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