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Mona Crooks
Refer Me
1,141 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
32 yrs, 10 mos
Industry Experience
32 yrs, 10 mos
Specialties & Trainings
Master Certified Service Advisor
1,141 Reviews
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1141 Reviews of Mona Crooks
December 19, 2024
I've been with Klaben Ford for many years as well as my father and brother. Joe has always taken care of me as well as my father. He's done an excellent job and always listens to my concerns. I trust hi father and brother. Joe has always taken care of me as well as my father. He's done an excellent job and always listens to my concerns. I trust him and wouldn't go to anyone else! More
by cpandohie2013
Other Employees Tagged: Joe French
December 17, 2024
The staff at Klaben is always friendly and willing to provide great customer service. I always try to schedule with Mona because we have a good rapport with each other. provide great customer service. I always try to schedule with Mona because we have a good rapport with each other. More
by tariann9
Verified CustomerDecember 13, 2024
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11 years now. Highly recommended More
by fairyrain826
Other Employees Tagged: Joe French, Kim Wolfram, Sean Bradford, Steve Sigmund, Shelby Wiley
December 07, 2024
Mona is always very helpful in getting my vehicle scheduled, serviced on time and calling me when it is ready for pickup. She does a great job when I arrive to get my vehicle logged in and checked ou scheduled, serviced on time and calling me when it is ready for pickup. She does a great job when I arrive to get my vehicle logged in and checked out. More
by Karjean 73
December 07, 2024
I regularly have service on my Lincoln MKC done at Klaben Lincoln Service. Starting with being welcomed by my Service Representative, Mona Crooks, I am kept informed about the progress throughout the entir Lincoln Service. Starting with being welcomed by my Service Representative, Mona Crooks, I am kept informed about the progress throughout the entire service experience, until my vehicle is ready to be picked up, so there are never any surprises. Mona helps make it all a pleasant experience. More
by CMCBSMITH
December 06, 2024
Quick service and pleasant interactions with the staff. They keep you informed and make sure they understand exactly what you need done. They keep you informed and make sure they understand exactly what you need done. More
by mikeflaitz
Other Employees Tagged: Mike Brandvold, Anthony Thurman Jr
December 06, 2024
Kim is always professional, always available and can handle anything that comes up! She is the best! handle anything that comes up! She is the best! More
by jacobdejean
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Tom Alcorn, Sean Bradford, Rob Simon, Brandon Bart, Gavin Fano, Anthony Thurman Jr
December 05, 2024
Joe was super helpful. My husband was having an issue with his truck and even though it was my car getting serviced he went above and beyond to help us out My husband was having an issue with his truck and even though it was my car getting serviced he went above and beyond to help us out More
by EMILYJ_200369
Other Employees Tagged: Joe French
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