Luis Mendez
Luis Mendez at Toyota of Cleveland

Luis Mendez

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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5.0
30 Reviews

Languages Spoken

Spanish Spanish

5.0

30 Reviews

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30 Reviews of Luis Mendez

May 01, 2026

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Employee Rating

Over the years I've purchased three cars from Toyota of Cleveland. Even though they are 45 miles from my home, I keep coming back. The lservice has been excellent and when I have complaints they have calle More

by DLRWEST55
Service Price Transparency
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Recommend Dealer
Yes
May 01, 2026

Toyota of Cleveland responded

It’s wonderful to see your loyalty over three Toyota purchases despite the 45-mile drive. We’re pleased our team’s follow-up calls and service on your Camry resolved any concerns. We look forward to your next visit. Justin Chretien General Sales Manager 423-664-9715

April 17, 2026

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Organized. Courteous Professional convenient waiting area Clean, neat building I think I've told you all I can. I have had no problems with this dealersh More

by Isabella
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Recommend Dealer
Yes
Apr 17, 2026

Toyota of Cleveland responded

We’re delighted to hear our service for your Toyota Sienna was organized and courteous. It’s great to know our clean facility and comfortable waiting area made things convenient. Luis and our team appreciate your feedback and look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

April 11, 2026

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Salesman very friendly, professional, and attentive. The service department is first class too. I love Toyota of Cleveland and will stop here first in my new car search every time! More

by MPOORE6
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Recommend Dealer
Yes
Apr 11, 2026

Toyota of Cleveland responded

It’s fantastic to hear our sales staff and service department provided friendly, professional, and attentive care for your Toyota RAV4 Hybrid. We look forward to your next car search and appreciate you making us your first stop. Thank you for sharing your experience. Justin Chretien General Sales Manager 423-664-9715

April 07, 2026

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Friendly Very thorough Easy to make an appointment They explained everything very well and clearly More

by LIDELLEH
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Recommend Dealer
Yes
Apr 07, 2026

Toyota of Cleveland responded

Thank you for highlighting how simple it was to set up your appointment and for mentioning the friendly, thorough care during your Toyota Tacoma service. We’re glad our team could explain every detail clearly. We look forward to helping you with your next visit. Justin Chretien General Sales Manager 423-664-9715

April 01, 2026

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I could not have asked for any better help, service and support than what my family received from this dealership. On a Saturday evening most dealerships would not have anyone around to help. Matthew and More

by Lnvanover
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Recommend Dealer
Yes
Apr 01, 2026

Toyota of Cleveland responded

We appreciate you taking the time to share your experience with our service team for your Toyota Camry Hybrid. We’re glad Matthew and our staff could assist you and your son on a Saturday evening, from friendly support to providing a loaner car and small gifts to ease the stress. It means a lot that we could turn things around and earn your trust. Justin Chretien General Sales Manager 423-664-9715

March 26, 2026

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I have been using TOC for years. First with my Lexus, now my 4Runner. I love their service. My husband likes them so much, he wants to take his Tahoe there for service. 😂 Excellent More

by Lovey
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Recommend Dealer
Yes

Other Employees Tagged: Andy Peek, Angelia Caronia

Mar 26, 2026

Toyota of Cleveland responded

We’re thrilled our service team has earned your loyalty through your Lexus and now your 4Runner. We’re excited to welcome your husband and his Tahoe for service. Andy, Luis, and Angelia appreciate your recommendation. Justin Chretien General Sales Manager 423-664-9715

March 13, 2026

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Toyota of Cleveland has always been professional and at the top of their game. I have bought several vehicles from them over the years and will continue to do so. More

by Todd M
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Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia

September 29, 2025

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The service technician was personable, courteous and professional. The service was completed per request and promptly, More

by rbusse53
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Recommend Dealer
Yes

Other Employees Tagged: Tom Trout

Sep 30, 2025

Toyota of Cleveland responded

We are pleased the Toyota of Cleveland team took such great care of you! Thank you for choosing our dealership and for sharing your experience. We wish you safe travels ahead!

August 14, 2025

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I have always trusted Toyota of Cleveland to do services and maintance on my car. More

by yong1010
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Recommend Dealer
Yes
Aug 15, 2025

Toyota of Cleveland responded

Thank you for trusting the Toyota of Cleveland team with your vehicle's service needs! We're grateful for your continued support and look forward to seeing you at your next visit!

August 07, 2025

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Employee Rating

Always super friendly and helpful. I really appreciate how they don't push me into doing a service that I'm not looking for, but keeping me informed of what services they recommend. More

by red
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia

Aug 08, 2025

Toyota of Cleveland responded

Your feedback means a lot to our team! We're glad to hear you're always met with a friendly and helpful experience. We look forward to serving you again! Thank you from all of us at Toyota of Cleveland!

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