Madison Guy

Fantastic from start to finish. Everyone we came in contact with was fantastic. this was a great experience. Everyone we came in contact with was fantastic. this was a great experience. More

by belvaiii Verified Customer Verified Customer

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I could not have asked for any better help, service and support than what my family received from this dealership. On a Saturday evening most dealerships would not have anyone around to help. Matthew and support than what my family received from this dealership. On a Saturday evening most dealerships would not have anyone around to help. Matthew and Jordan were very welcoming, helpful and accommodating during a stressful car situation. My car had to be towed to this repair garage and I was worried I was going to be stranded for 2 days, 3 hours from home, with my 11 year old son. The entire dealership was generous and friendly. My son and I were both visibly upset. Jordan and Matthew gave my son a hat, water bottle and allowed me to use one of their cars to get us home until my car could be repaired. It is truly remarkable how quickly and easily they turned an overwhelming situation into one that made things easier to get through. Not everyone would be that caring, kind and understanding. When you buy a vehicle you want to make sure that you buy one from a dealership like this one. My family has always bought new cars from reputable dealerships, I know the value of a good dealership. I will not forget how well I have been treated throughout this experience. More

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The team at Toyota of Cleveland did an amazing job of understanding our needs and walking beside us while we processed what could afford and what made sense. We left that day with a car that met the need understanding our needs and walking beside us while we processed what could afford and what made sense. We left that day with a car that met the need, a payment within our budget, and smile on our faces. No buyers remorse the next day! Tyler killed it and made our day the greatest!we even liked the finance manger Taylor. Who likes the finance manager?!? He walked us through our options, helped us decide what made sense and was just a normal human on the other side of that desk. When we buy our next Toyota it will be from Toyota of Cleveland , and yours should be too! More

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Have purchased 3 vehicles from this dealer since 2023. Stockton Coffee, Sales Mgr. & Austin Calfee, Sales, really work hard to satisfy my wife and myself. Thanks also to Madison.Guy & Crystal Thompson for Stockton Coffee, Sales Mgr. & Austin Calfee, Sales, really work hard to satisfy my wife and myself. Thanks also to Madison.Guy & Crystal Thompson for your assistance! Good trade in & price on the vehicles in the purchase! 👍 More

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Kenny Jones is the kind of salesman I like. He sold me my last car with zero run around and that’s why I gladly used him for my recent purchase. He met my wife and I at the door and recognized He sold me my last car with zero run around and that’s why I gladly used him for my recent purchase. He met my wife and I at the door and recognized me from a year ago. My wife showed him the car online she was interested in and coincidentally, it was parked right next to us. We went for a test drive with no “upsell” and decided we wanted it. Unfortunately the managers were out for the day so he loaned us the car overnight to finalize the deal the next morning. Next morning, all the paper work was ready and Justice Goodner made it painless and efficient to get the car out the door. All in all, I spent about 2 hours over the two visits at the dealership. More

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Mike was awesome. He is a laid back dude but he was really great to work with. He went above and beyond at every turn. Even when the deal was finalized he went out of He is a laid back dude but he was really great to work with. He went above and beyond at every turn. Even when the deal was finalized he went out of his way to help me out. 10 out of 10 would recommend! More

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Honestly the best experience a guy could have in buying their first vehicle. Every single person I talked to were extremely welcoming, patient and willing to do whatever it took to make the process enjoyab their first vehicle. Every single person I talked to were extremely welcoming, patient and willing to do whatever it took to make the process enjoyable and successful. In particular, I want to shoutout Mr. Josh Howard and Mr. Justice Goodner. Truly great guys that were with me every step of the way. Highly recommend coming here if you're even within a state away, they were awesome. Couldnt be happier with my purchase! More

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Kenny Jones and Crystal Thompson worked so hard to put us in a new vehicle with low payments and low terms. They were absolutely amazing! 10/10 recommend in a new vehicle with low payments and low terms. They were absolutely amazing! 10/10 recommend More

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I was greeted promptly, and the entire process was very smooth and professional. I had called ahead and spoken to Madison Guy who assured me that I would find what I was looking for. She turned it over to smooth and professional. I had called ahead and spoken to Madison Guy who assured me that I would find what I was looking for. She turned it over to Dustin Shrader when I arrived, who helped me find the exact car I was looking for. He had an intricate knowledge of the inventory and even knew what was expected to arrive that day. Shane Defoor was helpful with finances, and Taylor Alton was excellent with all the paperwork. Overall the service was excellent! More

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I can’t say enough great things about the experience my wife and I had at Toyota of Cleveland. Kenny Jones, Madison Guy, Justice Goodner, and the rest of the dealer staff we encountered along the way were wife and I had at Toyota of Cleveland. Kenny Jones, Madison Guy, Justice Goodner, and the rest of the dealer staff we encountered along the way were friendly, professional, knowledgeable, and attentive. After 6 months of searching, we found the perfect vehicle and got top notch service the entire time we were at the dealership. I have no hesitation making my next Toyota purchase at Toyota of Cleveland! More

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