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Matthew Reagan

Overview Reviews (8) Inventory (192)

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Matthew Reagan

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.9

8 Reviews

Overview Reviews (8) Inventory (192)

4.9

8 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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8 Reviews of Matthew Reagan

May 07, 2026

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Employee Rating

Prompt service. Liked the video clip. Easy scheduling. Courteous technician. I had them service my Lexus. Liked the video clip. Easy scheduling. Courteous technician. I had them service my Lexus. More

by ngholm64

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 07, 2026 -

Toyota of Cleveland responded

Thank you for sharing your experience with our efficient service and the video overview. We’re happy scheduling was straightforward and that our technician provided courteous care for your Lexus. We look forward to seeing you again. Justin Chretien General Sales Manager 423-664-9715

May 06, 2026

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Toyota of Cleveland provided friendly, professional, and speedy service during this visit which I find to my liking. speedy service during this visit which I find to my liking. More

by BRAYLL_

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Angelia Caronia

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May 06, 2026 -

Toyota of Cleveland responded

Thrilled to hear that our team delivered friendly, professional, and swift service for your Toyota Prius. Thank you for the five-star rating and for sharing your feedback. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

May 03, 2026

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Quick and reliable service for my Toyota. I can get all my vehicle needs addressed. Although I was upset that I had an issue with my child safety lock that has been stuck since I got the vehi I can get all my vehicle needs addressed. Although I was upset that I had an issue with my child safety lock that has been stuck since I got the vehicle, they wanted to charge for this issue. More

by SKBOYD72

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 04, 2026 -

Toyota of Cleveland responded

Hi Skboyd72, thank you for allowing Toyota of Cleveland to service your Toyota. We appreciate your kind words!

April 07, 2026

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Friendly Very thorough Easy to make an appointment They explained everything very well and clearly They explained everything very well and clearly More

by LIDELLEH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Eddie Shadgett, Luis Mendez, Angelia Caronia, Michael Hampton, Alison Smith

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Apr 07, 2026 -

Toyota of Cleveland responded

Thank you for highlighting how simple it was to set up your appointment and for mentioning the friendly, thorough care during your Toyota Tacoma service. We’re glad our team could explain every detail clearly. We look forward to helping you with your next visit. Justin Chretien General Sales Manager 423-664-9715

April 07, 2026

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Made appt for recall. Got there and they said part on back order. Wasted time/gas. They should have told me when I made the appointment. Very disappointed in Toyota of Cle Got there and they said part on back order. Wasted time/gas. They should have told me when I made the appointment. Very disappointed in Toyota of Cleveland. Lady who made the appt. Knew the recall number & should have known or checked before setting up the appointment which was worthless. More

by ANM2MARTIN

Verified Customer

Recommend Dealer

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Apr 08, 2026 -

Toyota of Cleveland responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to me so that we can speak directly, I would love to address your concerns in detail. Justin Chretien General Sales Manager 423-664-9715

March 25, 2026

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Easy, I was in and out. It was my first service check since I purchased my vehicle It was my first service check since I purchased my vehicle More

by coastervan

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Angelia Caronia

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Mar 25, 2026 -

Toyota of Cleveland responded

It’s great to hear your first service check for your Toyota 4Runner Hybrid was quick and smooth. We look forward to keeping your 4Runner running at its best. Thank you for the five star rating. Justin Chretien General Sales Manager 423-664-9715

February 28, 2026

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Matt Reagan was terrific and made sure all questions were answered!!! I will ask for him the next time service on my car is due. answered!!! I will ask for him the next time service on my car is due. More

by awilcoxon1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 01, 2026 -

Toyota of Cleveland responded

Hi Awil! We’re so glad you had a great experience with Matt! Thank you for choosing Toyota of Cleveland, and we look forward to helping you again in the future. Safe travels!

August 14, 2025

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Employee Rating

I have always trusted Toyota of Cleveland to do services and maintance on my car. and maintance on my car. More

by yong1010

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Eddie Shadgett, Luis Mendez, Angelia Caronia, Michael Hampton, Alison Smith

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Aug 15, 2025 -

Toyota of Cleveland responded

Thank you for trusting the Toyota of Cleveland team with your vehicle's service needs! We're grateful for your continued support and look forward to seeing you at your next visit!

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