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Alison Smith
Alison Smith at Toyota of Cleveland

Alison Smith

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.9
11 Reviews
4.9

11 Reviews

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11 Reviews of Alison Smith

April 24, 2026

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Employee Rating

I like this dealership there close is home easy to deal with everybody is very nice and helpful More

by MIT_XAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Peek, Angelia Caronia, Michael Hampton

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Apr 24, 2026

Toyota of Cleveland responded

We’re delighted our convenient location felt close to home and made your Toyota Tundra service easy. Thank you for recognizing how helpful our team can be. Justin Chretien General Sales Manager 423-664-9715

April 12, 2026

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Toyota of Cleveland provides exceptional service with a team that is efficient, honest, and attentive to every detail. They go above and beyond to ensure your vehicle is well cared for and that you leave w More

by Devildogearls
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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Apr 12, 2026

Toyota of Cleveland responded

We’re grateful you noticed our team’s efficiency, honesty, and attention to detail. Alison and our service crew were glad to provide meticulous care for your Toyota Tundra. We’re happy you drove away feeling confident and at ease. Justin Chretien General Sales Manager 423-664-9715

April 11, 2026

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Salesman very friendly, professional, and attentive. The service department is first class too. I love Toyota of Cleveland and will stop here first in my new car search every time! More

by MPOORE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Crystal Thompson, Luis Mendez, Angelia Caronia, Michael Hampton

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Apr 11, 2026

Toyota of Cleveland responded

It’s fantastic to hear our sales staff and service department provided friendly, professional, and attentive care for your Toyota RAV4 Hybrid. We look forward to your next car search and appreciate you making us your first stop. Thank you for sharing your experience. Justin Chretien General Sales Manager 423-664-9715

April 07, 2026

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Friendly Very thorough Easy to make an appointment They explained everything very well and clearly More

by LIDELLEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Eddie Shadgett, Luis Mendez, Angelia Caronia, Michael Hampton, Matthew Reagan

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Apr 07, 2026

Toyota of Cleveland responded

Thank you for highlighting how simple it was to set up your appointment and for mentioning the friendly, thorough care during your Toyota Tacoma service. We’re glad our team could explain every detail clearly. We look forward to helping you with your next visit. Justin Chretien General Sales Manager 423-664-9715

March 22, 2026

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First time taking our new car there and we were impressed. The thorough communication is very much appreciated. The video from the mechanic was a nice touch too. More

by Arickett724
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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Mar 22, 2026

Toyota of Cleveland responded

Delighted that our thorough communication and the mechanic’s video made your first Toyota Camry service clear and informative. Alison appreciates you choosing us and looks forward to assisting you again.

November 20, 2025

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Thank you for the excellent service. This was a good experience from the time of check in till delivery More

by BJ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout

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Nov 20, 2025

Toyota of Cleveland responded

Hi BJ, we're delighted to hear you had a great experience from start to finish at Toyota of Cleveland. We appreciate your business! Safe travels!

September 27, 2025

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The lady who took our information was Kind. We did not have to wait a long time for the truck service. More

by Betsy
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Recommend Dealer
Yes
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Sep 29, 2025

Toyota of Cleveland responded

Betsy, we're glad you were in good hands with our team and that your visit was a smooth one from start to finish! Thank you for choosing Toyota of Cleveland and for sharing your support. See you next time!

September 26, 2025

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Great experience with service departments. Tech was courteous and timely. She helped by walking me to door since wearing a boot on my foot. More

by mandyree49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 29, 2025

Toyota of Cleveland responded

We're very pleased to hear our service team made your recent visit a comfortable one. We truly value your kind words and your business. Thank you from all of us at Toyota of Cleveland!

September 10, 2025

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Finally a repair facility that fixed the problem on the first try. Reasonably priced too. More

by Wcfence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia

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Sep 11, 2025

Toyota of Cleveland responded

We're glad to hear that our team provided you with such excellent care! Thank you! - Toyota of Cleveland

August 14, 2025

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Employee Rating

I have always trusted Toyota of Cleveland to do services and maintance on my car. More

by yong1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Eddie Shadgett, Luis Mendez, Angelia Caronia, Michael Hampton, Matthew Reagan

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Aug 15, 2025

Toyota of Cleveland responded

Thank you for trusting the Toyota of Cleveland team with your vehicle's service needs! We're grateful for your continued support and look forward to seeing you at your next visit!

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