Anthony Durbin
Anthony Durbin at Toyota of Cleveland

Anthony Durbin

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

4.9
86 Reviews
4.9

86 Reviews

Write a Review

Dealership Experience

11 yrs, 1 mo

Industry Experience

11 yrs, 1 mo

Specialties & Trainings

TOYOTA EXPRESS MAINTMENCE

86 Reviews of Anthony Durbin

May 01, 2026

Dealership Rating
Employee Rating

Over the years I've purchased three cars from Toyota of Cleveland. Even though they are 45 miles from my home, I keep coming back. The lservice has been excellent and when I have complaints they have calle More

by DLRWEST55
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 01, 2026

Toyota of Cleveland responded

It’s wonderful to see your loyalty over three Toyota purchases despite the 45-mile drive. We’re pleased our team’s follow-up calls and service on your Camry resolved any concerns. We look forward to your next visit. Justin Chretien General Sales Manager 423-664-9715

April 29, 2026

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Great service on a product the seldom needs anything beyond routine maintenance. Thanks to Jason (Rosco) in service and Nathan in sales for staying committed well after the sale is finalized! More

by PASTORPAT7
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jason Keith, Nathan Walker

Apr 30, 2026

Toyota of Cleveland responded

Thank you for the five-star rating and for trusting our team with your Toyota Tundra’s routine maintenance. We’re glad Jason and Nathan stayed committed even after the sale. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

April 12, 2026

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Service is always top notch, and I’m always impressed with the quality and reliability of Toyota of Cleveland, I can depend on them to get the job done right and to get me out the door sooner than expect More

by lomo60
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Andy Peek

Apr 12, 2026

Toyota of Cleveland responded

Thanks for the five stars! We’re pleased our quick, high-quality service on your Toyota Tacoma meets your needs. We look forward to your next visit. Justin Chretien General Sales Manager 423-664-9715

April 11, 2026

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Salesman very friendly, professional, and attentive. The service department is first class too. I love Toyota of Cleveland and will stop here first in my new car search every time! More

by MPOORE6
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 11, 2026

Toyota of Cleveland responded

It’s fantastic to hear our sales staff and service department provided friendly, professional, and attentive care for your Toyota RAV4 Hybrid. We look forward to your next car search and appreciate you making us your first stop. Thank you for sharing your experience. Justin Chretien General Sales Manager 423-664-9715

April 07, 2026

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Friendly Very thorough Easy to make an appointment They explained everything very well and clearly More

by LIDELLEH
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Recommend Dealer
Yes
Apr 07, 2026

Toyota of Cleveland responded

Thank you for highlighting how simple it was to set up your appointment and for mentioning the friendly, thorough care during your Toyota Tacoma service. We’re glad our team could explain every detail clearly. We look forward to helping you with your next visit. Justin Chretien General Sales Manager 423-664-9715

March 28, 2026

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Service staff was courteous and car works well Will keep track of operation to see More

by AJPIERRE
Service Price Transparency
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Recommend Dealer
Yes
Mar 28, 2026

Toyota of Cleveland responded

We appreciate your feedback about our courteous service team, and we’re glad your Toyota Sienna is running smoothly. Please keep us posted if you notice any changes in its performance. Thanks for trusting us with your vehicle. Justin Chretien General Sales Manager 423-664-9715

March 27, 2026

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The whole experience was really good. My serviceman, Andrew promptly greeted me and explained everything well well. The wait was timely. More

by CCINCI
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia

Mar 27, 2026

Toyota of Cleveland responded

Thank you for sharing your feedback about your Lexus RX 350 service. We’re glad the team welcomed you promptly and clearly explained each step. It’s great to know your wait was brief. Justin Chretien General Sales Manager 423-664-9715

January 24, 2026

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Toyota of Cleveland is a great place to purchase a vehicle. Everyone that I dealt with was extremely polite and helpful. Thank you everyone, I love my tacoma. More

by mcrutchleo
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Gregg Bain, Stockton Coffey, Amanda Phifer, Crystal Thompson , The guys that mounted my tires did great work fast

Jan 26, 2026

Toyota of Cleveland responded

Hi Crutchleo! Congrats on your Toyota Tacoma! We're happy our team made the experience enjoyable. Thank you for choosing Toyota of Cleveland!

August 14, 2025

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I have always trusted Toyota of Cleveland to do services and maintance on my car. More

by yong1010
Service Price Transparency
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Recommend Dealer
Yes
Aug 15, 2025

Toyota of Cleveland responded

Thank you for trusting the Toyota of Cleveland team with your vehicle's service needs! We're grateful for your continued support and look forward to seeing you at your next visit!

July 19, 2025

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Employee Rating

Awesome Experience! Awesome Salesman! Thanks, Dustin Shaffer for going above and beyond for helping us with our new purchase of our Dream 4- Runner TRD Off Road Premium More

by Kerry and Paul Chastain
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dustin Shrader

Jul 21, 2025

Toyota of Cleveland responded

Hi Kerry and Paul - It means a lot to read such a great review about Dustin and the team! Thank you for choosing Toyota of Cleveland and for sharing your support. Enjoy your new Toyota 4Runner!

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