Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Tom Trout
Tom Trout at Toyota of Cleveland

Tom Trout

Service Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

4.8
169 Reviews
4.8

169 Reviews

Write a Review

169 Reviews of Tom Trout

August 31, 2026

Dealership Rating
Employee Rating

Tom ( Service Manager) & Allison went above and beyond in their efforts to accommodate me and are very customer service oriented More

by markdupell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

Print
Aug 31, 2026

Toyota of Cleveland responded

Knowing that Tom and Alison went above and beyond to accommodate you during the service on your Grand Highlander Hybrid is rewarding. Your kind words and five-star rating mean a great deal to our service department. Justin Chretien General Sales Manager 423-664-9715

August 30, 2026

Dealership Rating
Employee Rating

Amazing dealership! From our salesman to finance to the general manager! We will be back! More

by Cggentry98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Monte' Burney, Shane DeFoor, Justice Goodner, Josh Howard, Angelia Caronia

Print
Aug 30, 2026

Toyota of Cleveland responded

Our team is delighted you enjoyed every step of your experience, from sales through finance to the general manager. Knowing you’ll be back means a lot to us. Justin Chretien General Sales Manager 423-664-9715

August 29, 2026

Dealership Rating
Employee Rating

Everyone at the dealership was very polite and helpful. They made the purchasing easy. I would recommend the dealer to other buyers. More

by graygibson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bain, Justice Goodner

Print
Aug 29, 2026

Toyota of Cleveland responded

Our team enjoyed assisting you with the purchase of your used GMC Yukon. Knowing you found the process straightforward and our team courteous and accommodating means a lot to us. Thank you for recommending our dealership to other buyers. Justin Chretien General Sales Manager 423-664-9715

August 24, 2026

Dealership Rating
Employee Rating

Best service department I’ve ever experienced. Everyone was both professional and courteous! I’ll never go anywhere else.. More

by Mick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian

Print
Aug 24, 2026

Toyota of Cleveland responded

We’re glad our service felt professional and courteous for your Toyota Tacoma Hybrid. Knowing you’ll never go anywhere else means a great deal to our service department. Justin Chretien General Sales Manager 423-664-9715

August 24, 2026

Dealership Rating
Employee Rating

Courteous staff, and quick service. Answered all my questions. They even went out of their way to provide me with a courtesy car. I’ll definitely be back. More

by twhill85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia , Can’t remember the service writer, but he was great.

Print
Aug 24, 2026

Toyota of Cleveland responded

Knowing you found our service efficient and our staff welcoming means a lot to our service department. Our team is pleased we could provide a courtesy car during your RAV4 service, and we look forward to welcoming you back. Justin Chretien General Sales Manager 423-664-9715

August 21, 2026

Dealership Rating
Employee Rating

I live in Chattanooga and prefer to drive 20 miles to Cleveland Toyota than deal with Capitol Toyota of Chattanooga. More

by Lonz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Peek, Angelia Caronia, Alison Smith

Print
Aug 23, 2026

Toyota of Cleveland responded

Lonz, we are pleased to hear that we are worth the drive! Thank you for choosing Toyota of Cleveland and for sharing your support!

August 19, 2026

Dealership Rating
Employee Rating

Nice service . Thank you everyone .I will be back for next time. Have bless day. More

by akaraseva3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Durbin, Andy Peek, Angelia Caronia, Michael Hampton, Matthew Reagan, Alison Smith , Luis Mendez

Print
Aug 19, 2026

Toyota of Cleveland responded

Thank you for the five-star rating and for recognizing our service on your Toyota Corolla Cross. We look forward to seeing you again soon. Justin Chretien General Sales Manager 423-664-9715

August 14, 2026

Dealership Rating
Employee Rating

I like the Toyota team there in Cleveland Tennessee and I will recommend them to everyone 👍 More

by mawgrand9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Durbin, Andy Peek, Angelia Caronia, Michael Hampton, Matthew Reagan, Alison Smith , Luis Mendez

Print
Aug 15, 2026

Toyota of Cleveland responded

Hearing that you’d recommend our service department to everyone means a great deal to our team. We’re glad our crew in Cleveland made your service visit for your Kia Sportage enjoyable. Justin Chretien General Sales Manager 423-664-9715

August 11, 2026

Dealership Rating
Employee Rating

Mr. Trout and Luis Mendez is the best in the private auto business! 5*’s at every level [Service, customer satisfaction, professionalism, knowledge, communication, efficiency, consistency, etc]! This is More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Mendez

Print
Aug 11, 2026

Toyota of Cleveland responded

Knowing that Tom and Luis delivered exceptional service on your Toyota Sequoia at every level is truly rewarding. Hearing you trust our service department with all your Toyota vehicles means a lot to us. Justin Chretien General Sales Manager 423-664-9715

July 31, 2026

Dealership Rating
Employee Rating

They do go the extra mile to welcome you and to take care your needs More

by gregoryhyatte323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Ratledge, Justin Chretien

Print
Jul 31, 2026

Toyota of Cleveland responded

Thank you for noting how our team went the extra mile to welcome you and handle your Toyota Tacoma service. It’s great to hear your needs were met so well. Justin Chretien General Sales Manager 423-664-9715

1
2
...
17

Dealership Inventory (178 Vehicles)

used 2023 Toyota Highlander car, priced at $42,890
2023 Toyota Highlander
used
Wind Chill Pearl exterior
Automatic
All-wheel Drive
$42,890
View Details
used 2007 Toyota 4Runner car, priced at $11,890
2007 Toyota 4Runner
used
Titanium Metallic exterior
Automatic
Rear-wheel Drive
$11,890
View Details
new 2026 Toyota C-HR car, priced at $39,583
2026 Toyota C-HR
new
Tandoori exterior
Automatic
All-wheel Drive
$39,583
View Details
used 2020 Nissan Maxima car, priced at $13,890
2020 Nissan Maxima
used
Super Black exterior
Automatic
Front-wheel Drive
$13,890
View Details
used 2022 Audi Q3 car, priced at $27,890
2022 Audi Q3
used
Chronos Gray Metallic exterior
Automatic
All-wheel Drive
$27,890
View Details
used 2014 Ford F-150 car, priced at $11,890
2014 Ford F-150
used
Vermillion Red exterior
Automatic
Rear-wheel Drive
$11,890
View Details
View All Inventory