Tom Trout
Tom Trout at Toyota of Cleveland

Tom Trout

Service Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
143 Reviews
5.0

143 Reviews

Write a Review

143 Reviews of Tom Trout

May 01, 2026

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Employee Rating

Over the years I've purchased three cars from Toyota of Cleveland. Even though they are 45 miles from my home, I keep coming back. The lservice has been excellent and when I have complaints they have calle More

by DLRWEST55
Service Price Transparency
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Recommend Dealer
Yes
May 01, 2026

Toyota of Cleveland responded

It’s wonderful to see your loyalty over three Toyota purchases despite the 45-mile drive. We’re pleased our team’s follow-up calls and service on your Camry resolved any concerns. We look forward to your next visit. Justin Chretien General Sales Manager 423-664-9715

April 12, 2026

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Service is always top notch, and I’m always impressed with the quality and reliability of Toyota of Cleveland, I can depend on them to get the job done right and to get me out the door sooner than expect More

by lomo60
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Durbin, Andy Peek

Apr 12, 2026

Toyota of Cleveland responded

Thanks for the five stars! We’re pleased our quick, high-quality service on your Toyota Tacoma meets your needs. We look forward to your next visit. Justin Chretien General Sales Manager 423-664-9715

April 11, 2026

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This is the 3rd vehicle we have bought from TOC and it’s always been a good experience! More

by Bianca Pierce
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Recommend Dealer
Yes

Other Employees Tagged: Julien Allinder, Josh Howard

Apr 12, 2026

Toyota of Cleveland responded

We’re thrilled to hear that your third Toyota 4Runner purchase with us was another smooth experience. Your continued trust means a lot and we look forward to helping you on your next drive. Justin Chretien General Sales Manager 423-664-9715

April 11, 2026

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Salesman very friendly, professional, and attentive. The service department is first class too. I love Toyota of Cleveland and will stop here first in my new car search every time! More

by MPOORE6
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Recommend Dealer
Yes
Apr 11, 2026

Toyota of Cleveland responded

It’s fantastic to hear our sales staff and service department provided friendly, professional, and attentive care for your Toyota RAV4 Hybrid. We look forward to your next car search and appreciate you making us your first stop. Thank you for sharing your experience. Justin Chretien General Sales Manager 423-664-9715

April 07, 2026

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Friendly Very thorough Easy to make an appointment They explained everything very well and clearly More

by LIDELLEH
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Recommend Dealer
Yes
Apr 07, 2026

Toyota of Cleveland responded

Thank you for highlighting how simple it was to set up your appointment and for mentioning the friendly, thorough care during your Toyota Tacoma service. We’re glad our team could explain every detail clearly. We look forward to helping you with your next visit. Justin Chretien General Sales Manager 423-664-9715

March 26, 2026

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Every time I visit Toyota Of Cleveland it is a world class experience. The whole team at Toyota Of Cleveland is amazing More

by CCHOATE
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Recommend Dealer
Yes

Other Employees Tagged: Susan Tubbs

Mar 26, 2026

Toyota of Cleveland responded

We’re grateful to have you as a customer! Thank you for choosing Toyota of Cleveland and for sharing your support for our team!

February 13, 2026

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Excellent sales and service with over the top customer care! Thanks so much especially to Caleb Craig and service manager Tom for a great experience. More

by Tromboneguy
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Recommend Dealer
Yes
Feb 15, 2026

Toyota of Cleveland responded

We’re so grateful for your business and your excellent review, Tromboneguy. Thank you for choosing Toyota of Cleveland and for sharing your support of Caleb, Tom, and the team!

January 05, 2026

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Always friendly when you come in. Keep you updated and are considerate of your time More

by Don
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Shadgett

Jan 05, 2026

Toyota of Cleveland responded

Hi Don! We appreciate your shoutout to our team at Toyota of Cleveland! We'll see you next time!

December 13, 2025

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I love my Rav. And you take good care of it. Thanks for all you do. More

by melvak
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Recommend Dealer
Yes
Dec 15, 2025

Toyota of Cleveland responded

Hi Melvak! Thank you for leaving us this five-star review and for your kind words about our service team at Toyota of Cleveland! We'll see you next time!

December 04, 2025

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Toyota of Cleveland is excellent customer service in every dept . We use but from Toyota Knoxville and you felt like take a number. We decided it was time for a change in dealership . But the last 2 tru More

by Kitts
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jason Keith

Dec 05, 2025

Toyota of Cleveland responded

Thank you for your kind words! We're glad to hear you had a great experience at Toyota of Cleveland. We look forward to assisting you with your future Tundra purchase. Safe travels!

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