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Krystal Gipson
Krystal Gipson
Service Advisor
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
2111 US-287
Decatur, TX 76234
60 Reviews
Dealership Experience
2 yrs, 3 mos
Industry Experience
7 yrs, 6 mos
60 Reviews
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60 Reviews of Krystal Gipson
March 22, 2026
So, some little difficulty in scheduling, but overall great department. Everyone was a great help. great department. Everyone was a great help. More
by rolama1953
Verified CustomerOther Employees Tagged: Billy Balderas, Dustin Stachowiak, Jose Martinez
March 19, 2026
Service department waiting area was clean and had plenty of seating if waiting. Work was done promptly and as explained. of seating if waiting. Work was done promptly and as explained. More
by kfriers
Other Employees Tagged: Dason Howard
March 19, 2026
Great service staff was unbelievable kind and helpful! They gave us updates on when my trk would be ready and if they thought they’d be a delay we knew right away! They gave us updates on when my trk would be ready and if they thought they’d be a delay we knew right away! More
by EISCHEID1
Other Employees Tagged: Nick Huff, Paul Johnson, Shawn Hooe, Bryan Stanley, David Stokes, Dason Howard
March 16, 2026
1. My advisor never came to introduce herself. 2. 2 Hrs for an oil change and tire rotation is ridiculous for an oil change and tire rotation is ridiculous More
by KRISTISHELTON19
Other Employees Tagged: Shawn Hooe
March 13, 2026
It was my first time and I thourghly enjoyed the experience...excellent staff! Friendly..suffecient..and professionally friendly..will come again, when needed..thank you.. experience...excellent staff! Friendly..suffecient..and professionally friendly..will come again, when needed..thank you.. More
by dreynolds636
March 13, 2026
Clay Estes has been fantastic to work with for years and years. Dane Shelton has also been great to work with in the finance department. We go out of our way to buy vehicles from James Wood largely on acc years. Dane Shelton has also been great to work with in the finance department. We go out of our way to buy vehicles from James Wood largely on account of these two. More
by tylooney
Other Employees Tagged: Clay Estes, Nick Huff, Shawn Hooe, Bryan Stanley , Dane Shelton
March 12, 2026
This was my first time using Wood and was very pleased from the start. I was greated on Saturday by the service advisor and set up appt for later in the week. Upon my arrival I was greated by a porter and from the start. I was greated on Saturday by the service advisor and set up appt for later in the week. Upon my arrival I was greated by a porter and an advisor who escorted me to lounge and quite please with speed of the service and completion of everything I needed done More
by des395
March 12, 2026
Excellent! I actually got my appointment times messed up and showed up a day late but they were able to work me in. I was there for a recall part and my wait ti I actually got my appointment times messed up and showed up a day late but they were able to work me in. I was there for a recall part and my wait time was not bad! More
by BLONDIE372008
March 08, 2026
Unfortunately my truck was in the shop for 5 days and all that was needed to correct the issue was to plug the connectors under the seat that weren’t connected at the factory. Krystal was great but the tech that was needed to correct the issue was to plug the connectors under the seat that weren’t connected at the factory. Krystal was great but the techs couldn’t have been working on my truck all day every day. I did get 2 free oil changes because of the delay but GMC and the techs should have found this much earlier than they did. More
by ddsisco
Other Employees Tagged: Tyler Mayfield, Matt Garretson
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