Shawn goes out of his way to take care of me and my wifes
trucks and make sure we get back out on the road quick and easy
trucks and make sure we get back out on the road quick and easy
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by SLAUDERDALE
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful feedback, Shawn! I’m thrilled to hear that Shawn has been taking great care of you and your wife's trucks. At James Wood Chevrolet Buick GMC Decatur, we strive to ensure you get back on the road quickly and easily. I appreciate your support, and we look forward to assisting you again in the future. We are always ready to help in Keller, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Shawn in service always takes care of us.
He is on point regardless if I am talking to him on the phone or in person.
He is on point regardless if I am talking to him on the phone or in person.
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by SMARTPAM57
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Pam, thank you for your wonderful review! I’m thrilled to hear that Shawn in our service department consistently take great care of you, whether it's over the phone or in person. At James Wood Chevrolet Buick GMC Decatur, we strive to provide top-notch service to all our customers. We look forward to seeing you again in Decatur, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
I had a wonderful experience working with Jennifer
Westerlund at James Wood Decatur. The communication throughout the entire process was consistent, and she kept me updated every step of the way. My v
Westerlund at James Wood Decatur. The communication throughout the entire process was consistent, and she kept me updated every step of the way. My vehicle was repaired quickly and thoroughly. I highly recommend Jennifer and the service department team for their professionalism!
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by max49
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful feedback, Max! I’m thrilled to hear that you had a great experience with Jennifer and our service department at James Wood Chevrolet Buick GMC Decatur. We are dedicated to maintaining strong communication and providing efficient service. I appreciate your recommendation, and our team here in Fort Worth, Texas looks forward to serving you again in the future. Have a great day!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
I bought my truck at James Woods it has been serviced by
Shawn Hooe since new would not take it anywhere else!
Shawn Hooe since new would not take it anywhere else!
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by JSTAPLETON100
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I’m thrilled to hear that you’ve had such a great experience with your truck and with Shawn at James Wood Chevrolet Buick GMC Decatur. Your loyalty means a lot to us, and we look forward to continuing to serve you in the future. Safe travels with your truck!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Since I moved out of Wise County, I choose to drive one
hour each way to James Wood to get the oil changed in my vehicles. Service advisor, Shawn Hooe, always finds a way to get both minor repairs, or eve
hour each way to James Wood to get the oil changed in my vehicles. Service advisor, Shawn Hooe, always finds a way to get both minor repairs, or even major repairs, done at the same time.
Shawn has helped me for many years and always takes care of my needs. He makes me feel like a personal friend, rather than just a customer with an account number. Relationship is everything!
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by RWDEAVER
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Grateful for you sharing this lovely experience with us! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur, even making that drive for service. It’s great to hear how Shawn has taken such good care of you and made your experience feel personal. We look forward to continuing to assist you with all your vehicle needs. See you next time!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
I have the 6.
2 engine. It locked up, no kind of warning. The motor was replaced, truck was in the shop for, repair for 6 weeks. I was given a lowner to drive. My t
2 engine. It locked up, no kind of warning. The motor was replaced, truck was in the shop for, repair for 6 weeks. I was given a lowner to drive. My truck is running great now, however I am worried about it doing the same thing again. I was treated very good by Shawn Hooe the service advisor. I am very satisfied with the treatment I received
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by donhill0128
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for sharing your experience with us, Don! I'm glad to hear that your truck is running great after the engine replacement and that Shawn provided you with excellent service during your visit. Your satisfaction is important to us. If you have any further concerns or questions about your vehicle, please feel free to reach out to us at James Wood Chevrolet Buick GMC Decatur. I appreciate your feedback, and we hope to see you again soon!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Shawn Hooe is the best service writer.
He always takes great care of me and my vehicle I love coming to James Woods for service and or buying vehicles thank you.
He always takes great care of me and my vehicle I love coming to James Woods for service and or buying vehicles thank you.
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by robrose31372
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review, Rob! I truly appreciate your kind words about Shawn and am thrilled to hear that you have had such positive experiences with our service at James Wood Chevrolet Buick GMC Decatur. We look forward to welcoming you back for your future service needs or vehicle purchases!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Karen Pattison always does an amazing job at finding the
perfect vehicle for me. She is always very knowledgeable about the specs of the vehicle as well as explains the operations of all the features of tha
perfect vehicle for me. She is always very knowledgeable about the specs of the vehicle as well as explains the operations of all the features of that particular vehicle. Always low pressure and great experience from sales to financing and and service that is needed.
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by superbee7777777
Verified Customer
Verified Customer
May 24, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I’m pleased to hear that Karen provided you with such a great experience at James Wood Chevrolet Buick GMC Decatur. Her knowledge and dedication to finding the perfect vehicle truly make a difference. I appreciate your feedback, and we look forward to assisting you again in the future!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
I've been with James wood motors for 13 years and have
always been pleased with their service I have gotten. Shawn has been my service advisor the whole time and is wonderful.Always giving me the best adv
always been pleased with their service I have gotten. Shawn has been my service advisor the whole time and is wonderful.Always giving me the best advice
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by lucky1126p
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review, Lucky! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur over the past 13 years. It's great to hear that Shawn has consistently provided you with excellent service and advice. We look forward to seeing you again next time!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Shawn is the best….
very professional and courteous. Knows his stuff. Great at communicating progress of service.
very professional and courteous. Knows his stuff. Great at communicating progress of service.
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by GTRANT84
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for the fantastic review! I’m thrilled to hear that Shawn provided you with such professional and courteous service at James Wood Chevrolet Buick GMC Decatur. I appreciate your feedback, and we hope to see you again for your future vehicle needs!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
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