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Shawn Hooe
Shawn Hooe
Service Advisor
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
2111 US-287
Decatur, TX 76234
225 Reviews
225 Reviews
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225 Reviews of Shawn Hooe
July 05, 2025
I love this dealership. The relationship doesn't end after the sale. It continues throughout the life of the vehicle... service, right on to the next purchase. They treat y The relationship doesn't end after the sale. It continues throughout the life of the vehicle... service, right on to the next purchase. They treat you like family. More
by ceiti.johnson
Verified CustomerOther Employees Tagged: Mike Wheat
July 01, 2025
WOW. ..WOW...WOW! Excellent service. Bryan Stanley is very Thoughtful, Courteous, Attentive, Eager to help and Knowledgeable. ..WOW...WOW! Excellent service. Bryan Stanley is very Thoughtful, Courteous, Attentive, Eager to help and Knowledgeable. More
by CECILLEMOND52
Other Employees Tagged: Drew Ward, Landon East, Tyler Mayfield, Karen Pattison, Nick Huff, Paul Johnson, Bryan Stanley, David Stokes, Dason Howard
July 01, 2025
My last visit a week ago took way too long for an oil change with having an appointment booked. I was there just shy of 3 hours for an oil change with an appointment. This is unacceptable and they need t change with having an appointment booked. I was there just shy of 3 hours for an oil change with an appointment. This is unacceptable and they need to work better about getting people in and out quickly (especially for an oil change). They either need to hire more techs or quit overbooking customers and forcing them to wait long periods of time. More
by Brandon
June 28, 2025
I had a wonderful experience! The customer service was great. My car repair was quick. The customer service was great. My car repair was quick. More
by RLLOWRY36
Other Employees Tagged: Nick Huff, Paul Johnson, Bryan Stanley, David Stokes, Dason Howard , Krystal Gipson, Zach Rhine
June 24, 2025
I have been going to James Wood Motors in Decatur since 2012. Always a pleasure working with Shawn. He's pleasant, courteous, dependable and informative regarding my car's service/maintenance needs. I hav 2012. Always a pleasure working with Shawn. He's pleasant, courteous, dependable and informative regarding my car's service/maintenance needs. I have confidence in the work that is performed on my vehicle and am overall very pleased with the service I have received at James Wood Motors during these years! More
by teresaddavenport
June 14, 2025
So far so good. My second visit in a "newer" vehicle for me. All went well. Wait time a bit longer than I anticipated and price was right for an oil change & tire ro My second visit in a "newer" vehicle for me. All went well. Wait time a bit longer than I anticipated and price was right for an oil change & tire rotation. More
by JBPOPS47
June 13, 2025
I am always very pleased with Shawn and my service. Shawn does a great job for my family every time one of our vehicles go in. However, I had something taken out of my car and I have been unable to re Shawn does a great job for my family every time one of our vehicles go in. However, I had something taken out of my car and I have been unable to reach Shawn to let him know. More
by LYNETTE FULTZ
June 12, 2025
I took my Hyundai to James Wood and received prompt and excellent service on the vehicle and would highly recommend this dealership excellent service on the vehicle and would highly recommend this dealership More
by scottclunn
Other Employees Tagged: Nick Huff, Paul Johnson, Bryan Stanley, David Stokes, Dason Howard , Krystal Gipson, Zach Rhine
June 11, 2025
ALWAYS ENJOY MY VISIT. DERICK DOES A GREAT JOB AND PROVIDES THE VERY BEST SERVICE DERICK DOES A GREAT JOB AND PROVIDES THE VERY BEST SERVICE More
by DSHELTON6
Other Employees Tagged: Derek Ward, Nick Huff, Paul Johnson, Bryan Stanley, David Stokes, Dason Howard , Krystal Gipson
June 10, 2025
Sched appt. for "Chk Engine" light on 2024 Corvette. Took car back for diagnosis on May 6. Called Service dept 5 times... on May 9. no response. No rtn call, ca for "Chk Engine" light on 2024 Corvette. Took car back for diagnosis on May 6. Called Service dept 5 times... on May 9. no response. No rtn call, car not found on Saturday May 10. Was called on Monday 5/12. "Chk Engine" light was for computer "Update". When I went to retrieve the car, it wasn't with the other Corvettes in the "Lane" with the other premium cars, it was found outside, Engine bay appeared to have been left outside for several days. Not a good representation of quality service. Calls not answered or returned with any progress report. This is not my first Corvette, or my first new Chevy. Not necessarily a great experience. Shawn Howe was not available on the service desk to smooth the ripples. Feel free to call. More
by billsgolfin
Other Employees Tagged: Krystal Gipson, Kyle
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