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Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
368 Reviews
4.9

368 Reviews

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368 Reviews of Shawn Hooe

October 24, 2026

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Employee Rating

I have always gone, and will continue to go to James Wood in Decatur. Shawn and Bryan are always there to help with all my vehicle needs. I will always go there....great service. I take both my vehicles t More

by peggylynnowens
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley

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October 10, 2026

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Our Family has been doing business with James Wood since 2011 (15 years). Both at Denton & Decatur locations. Whether it be: Sales, Service, Parts or even Body Shop - consistently a great experience. Exc More

by back4duty
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dason Howard

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Oct 11, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing such a lovely review! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur over the past 15 years. It's fantastic to hear that you've consistently had great experiences with my service, parts, and body shop teams. I pride myself on providing excellent customer service, and I'm glad to know that you feel informed and supported throughout the process. I look forward to serving you and your family for many more years to come! Our team here in Fort Worth, Texas, truly appreciates your recommendation! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

October 08, 2026

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Great salesman dependable arrive department Shawn in service purchased 12 cars last 30 years will continue to use More

by TRHAMPTON55
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Service Time
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Recommend Dealer
Yes
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Oct 09, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! I appreciate your loyalty and am glad to hear Shawn in our service department has provided you with dependable support throughout your experiences at James Wood Chevrolet Buick GMC Decatur. We're proud to serve customers in Fort Worth, Texas, and look forward to assisting you with your future vehicle needs! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

October 01, 2026

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Great service! I was well taken care of by my advisor. Service was taken care of in a timely manner. More

by ALEXANDRALEEDIXON
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 01, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Sincere thanks for this positive feedback, Alexandra! I’m happy to hear that you received great service and that your advisor took good care of you. We're dedicated to ensuring timely service for all our customers. I appreciate your support, and we look forward to serving you again in Fort Worth, Texas! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

October 01, 2026

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Everyone is always friendly, courteous, and knowledgeable. They explain any issues, and they keep you updated on progress. More

by TEXGIRLPETERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Bryan Stanley, David Stokes, Dason Howard, Krystal Gipson

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Oct 01, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your kind review is greatly appreciated! I truly appreciate your kind words about the friendly and knowledgeable team at James Wood Chevrolet Buick GMC Decatur. Our goal is to keep you informed and satisfied throughout your experience. We look forward to serving you again in the future. Have a great day in Wichita Falls, Texas! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

September 24, 2026

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The customer service service is amazing. My advisor could’ve been nicer even though I got there late and they had to stay a little late for me. It was so nice. More

by marina.williams99
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Service Communication
Recommend Dealer
Yes
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Sep 25, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Marina, thank you for your kind words! I’m excited to hear that you had a great experience with customer service at James Wood Chevrolet Buick GMC Decatur. Our team works hard to provide excellent service, even in challenging situations. I appreciate your understanding, and we hope to see you again soon! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

September 18, 2026

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purchased several vehicles from james woods over the years and have allways liked the no pressure sales. great service dept. thanks More

by garygregory79
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley, Nick Torres

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Sep 18, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Gary! I appreciate your continued support and loyalty to James Wood Motors, Inc over the years. It's wonderful to hear that you enjoy our no-pressure sales approach and great service department. We look forward to serving you again in the future! If you're ever in the Keller, Texas area, don't hesitate to stop by. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 18, 2026

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Excellent service. Repeat customer. Regular maintenance and tire rotation. Work was done quickly. Thank you! More

by JOLIET61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff

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Sep 18, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Joliet! I truly appreciate your loyalty as a repeat customer at James Wood Motors, Inc. We're committed to providing excellent service, and I'm glad to hear your regular maintenance and tire rotation were handled promptly. We look forward to seeing you again for your next visit here in Fort Worth, Texas! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

September 16, 2026

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I have known James wood family for a long time. Trust worldly kindness friendly. If it didn't have JAMES WOOD ON THE BACK THEN DON'T BUY. LOVE THE DEARLERSHIP. More

by bignib4244
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carey Williams, Brandt Wicker, Rusty Ford, Randy Williams, Mike Wheat, Asa Johnson Jr, Bryan Stanley, David Stokes, Matt Garretson

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Sep 17, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I’m delighted to hear about your long-standing trust in the James Wood family and your love for James Wood Chevrolet Buick GMC Decatur. Our team is dedicated to providing a friendly and kind experience for all our customers. I appreciate your support, and we look forward to welcoming you back in the future! We proudly serve the Fort Worth, Texas area. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

September 07, 2026

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Employee Rating

Exceptional customer service. Definitely went the extra mile to make sure the wait was nice cool and comfortable. More

by TRENALANELL
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson

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Sep 07, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I am thrilled to hear that you experienced exceptional customer service during your visit to James Wood Motors, Inc - Buick Chevrolet GMC Hyundai. We always strive to go the extra mile for our customers, and I'm glad that you felt comfortable while waiting. Looking forward to welcoming you back next time! We proudly serve customers in Decatur, Texas. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

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