Great service and quick turn around, very focused on the
needs and service required. Staff is very friendly
needs and service required. Staff is very friendly
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by colin.h.thomas
Verified Customer
Verified Customer
Service Price Transparency
Nov 09, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your amazing review, Colin! I’m so glad to hear that you received great service and that our staff was friendly and attentive to your needs at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in providing a quick turnaround and focusing on our customers. We look forward to serving you again in the future here in Wichita Falls, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
My Service Advisor was Keystal Gipson.
Over the years I've been a loyal service department customer after I bought my truck there, and I've been helped by a few different advisors, but non
Over the years I've been a loyal service department customer after I bought my truck there, and I've been helped by a few different advisors, but none were as professional, knowledgeable, and friendly as Krystal. You get the impression that Krystal likes her job and values you as a customer. Not all your advisors give off that vibe.
Krystal is not pushy, takes the time to explain things, and tries to help you make the best decision for your situation. You don't get the impression that Krystal is trying to trick you into running up your bill like you often get from Dealership service departments. I think Krystal does a great job representing what is good about James Wood and thought that you should know about it.
As far as I'm concerned, you can assign her permanently to my account if that is possible.
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by laboyd335
Verified Customer
Verified Customer
Service Price Transparency
Nov 06, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur and your kind words about Krystal. It’s fantastic to hear that she has provided you with such exceptional service and made you feel valued as a customer. We strive to ensure that every visit is a positive experience, and it's great to know that Krystal embodies that commitment. We look forward to seeing you again here in Decatur, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
As daunting of a process of purchasing a new vehicle is,
Karen Pattison made it enjoyable and informative. She navigated and worked tirelessly to make sure I was taken care of with all of the details that m
Karen Pattison made it enjoyable and informative. She navigated and worked tirelessly to make sure I was taken care of with all of the details that made me refer everyone I know to shop at James Wood. The whole team orchestrated perfectly with Karen at the helm.
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by jt.vanmeter
Verified Customer
Verified Customer
Service Price Transparency
Nov 01, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your review, JT! I’m so glad to hear that Karen made your vehicle purchasing experience enjoyable and informative. At James Wood Chevrolet Buick GMC Decatur, we work hard to ensure every detail is taken care of, and it’s great to know you felt supported throughout the process. I appreciate your referrals, and we look forward to welcoming you and your friends again soon in Fort Worth, Texas!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
The service center was able to get me in and out in a
timely manner. Thank you!
timely manner. Thank you!
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by tuffyandkids
Verified Customer
Verified Customer
Service Price Transparency
Oct 31, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your positive feedback! I’m glad to hear that our service center at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai was able to provide you with timely service. I appreciate your support, and we look forward to assisting you again in the future. Have a great day in Decatur, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
My service manger was helpful did everything
She could
to help me and make my wait very comfortable
to help me and make my wait very comfortable
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by gandbpollock
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I’m thrilled to hear that our service team was able to assist you and make your wait comfortable at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai. We strive to provide the best experience for our customers. We hope to see you again soon in Decatur, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Shawn and the entire service team is fantastic.
Very professional and courteous! Even the girls taking payments are awesome!
Very professional and courteous! Even the girls taking payments are awesome!
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by PINCHOSANDJONE
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you! I truly appreciate your kind words about our service team at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai. It’s great to hear that you found our staff professional and courteous. We're proud to serve customers in the Decatur, Texas area and look forward to assisting you again in the future!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
It took 2 hrs and 45 minutes for a routine oil change
with an appointment. I did not receive any type of apology when I questioned the length of the visit.
with an appointment. I did not receive any type of apology when I questioned the length of the visit.
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by SJTERRELL75
Verified Customer
Verified Customer
Service Price Transparency
Oct 20, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your feedback. I understand that your experience at James Wood Chevrolet Buick GMC Decatur didn't meet your expectations regarding the duration of your oil change. Please feel free to reach out to me directly to discuss this further. Our team is committed to providing a better experience for all our customers.
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
As always James Wood Service did a fantastic job!
Thank you for taking care of my truck!
Thank you for taking care of my truck!
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by RAY@FIRSTDECATUR.US
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review, Ray! I'm thrilled to hear that our team at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai took great care of your truck. It’s always our goal to provide excellent service. We look forward to assisting you again in the future! We proudly serve customers in Keller, Texas.
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Great folks.
easy appointment, greetings at the service lane, keeping me updated on progress and follow up. The staff were great
easy appointment, greetings at the service lane, keeping me updated on progress and follow up. The staff were great
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by des395
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I truly appreciate your kind words about our team at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai. It’s great to hear that you had a smooth experience with our service department. We strive to keep our customers informed and comfortable throughout their visit. Looking forward to welcoming you back next time! Proud to serve customers in Decatur, Texas.
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Amazing customer service I total recommend Clay, he makes
sure to ask what you need and are looking for and get you just that. Thank you Clay for everything.
sure to ask what you need and are looking for and get you just that. Thank you Clay for everything.
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by blancoa1997
Verified Customer
Verified Customer
Oct 13, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I’m thrilled to hear that you had an amazing experience with Clay at James Wood Chevrolet Buick GMC Decatur. I appreciate your recommendation, and we look forward to serving you again in the Keller, Texas area!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
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