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Krystal Gipson
Krystal Gipson at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Krystal Gipson | Page 2

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

Contact Me
4.8
104 Reviews

Dealership Experience

2 yrs, 8 mos

Industry Experience

7 yrs, 11 mos

4.8

104 Reviews

Write a Review

104 Reviews of Krystal Gipson

July 09, 2026

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Employee Rating

Good experience and Krystal was good on keeping me update. Was pleased with the loaner vehicle. Service was done in a prompt manner. More

by bswadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 10, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear you had a good experience with us at James Wood Chevrolet Buick GMC Decatur. It’s great to know that Krystal provided you with timely updates and that you were pleased with the loaner vehicle. Our team strives to provide prompt service, and I appreciate your feedback. We look forward to seeing you again in Keller, Texas! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

July 08, 2026

Dealership Rating
Employee Rating

Brought truck in for radio screen issues, was told an update would fix it and did not. Had same problem with previous truck. It’s something that will probably keep me from buying a GM product ever again! More

by scbrewer13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 10, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I understand your frustration regarding the radio screen issues you have encountered with your truck. I appreciate your feedback, as it helps us improve our services at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai. Please reach out to me directly so we can discuss this matter further and work towards a resolution. I am here to assist you and serve our customers. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

July 04, 2026

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Employee Rating

Great service. Quick to do work and clean the truck after service. Work is dependable. More

by mrbradh8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 04, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your amazing feedback, Brad! I’m glad to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur. We strive to provide quick and dependable service while keeping your vehicle in top shape. We look forward to serving you again in the Wichita Falls, Texas area! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

June 30, 2026

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Employee Rating

The young lady checking me out was rude and the service lady had to come over and help me use my points. The mechanic was either unqualified or over charging me the $1500 estimate cost a dollar to fix.. I More

by NTOPAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Drew Ward

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Jul 01, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I understand your concerns regarding the service you received at James Wood Motors, but we are unable to locate you in our system based on the name in your review. Your feedback is appreciated as it helps us improve. I encourage you to reach out to me directly with your name and phone number so I can discuss your situation in more detail. We hope to regain your trust in the future. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

June 27, 2026

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Employee Rating

I choose to have my truck serviced here because of the awesome employees that I interact with. They are pleasant and professional. Any service they provide is done efficiently and timely. More

by T49TOWNSEND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 27, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I’m thrilled to hear that you appreciate our awesome employees at James Wood Chevrolet Buick GMC Decatur. We are dedicated to providing efficient and professional service, and it’s great to know that you had such a positive experience. Our team proudly serves customers in Fort Worth, Texas, and we look forward to serving you again in the future! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

June 19, 2026

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Employee Rating

Great service advisor & kept me updated on my Chevy as second time it been in for same problem! Happy now More

by TOMJOSIAHJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Tom! I’m glad you had a great experience with our service advisor and that our team could keep you updated on your Chevrolet. It's always our goal to provide excellent service at James Wood Chevrolet Buick GMC Decatur. We appreciate your support and look forward to assisting you again soon. We are here for you whenever you need us in Keller, Texas. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

June 18, 2026

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Employee Rating

I had a wonderful experience working with Jennifer Westerlund at James Wood Decatur. The communication throughout the entire process was consistent, and she kept me updated every step of the way. My v More

by max49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Shawn Hooe, Bryan Stanley, David Stokes, Jennifer Westerlund, Dason Howard , Paul Johnson

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Jun 19, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback, Max! I’m thrilled to hear that you had a great experience with Jennifer and our service department at James Wood Chevrolet Buick GMC Decatur. We are dedicated to maintaining strong communication and providing efficient service. I appreciate your recommendation, and our team here in Fort Worth, Texas looks forward to serving you again in the future. Have a great day! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

June 06, 2026

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Employee Rating

My car has been to the service department 3 times for the same issue. I picked it up today. Driving home, it started making the same noise. Three times and it’s still not fixed. Our sales experience was More

by JAMESANDCONNIE
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Culpepper, Bryan Stanley

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Jun 08, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us, James and Connie. I understand your frustration regarding the ongoing issue with your vehicle and appreciate your feedback about our service department. While I'm glad to hear that your sales experience was positive, I take the concerns about service very seriously. I encourage you to reach out to me directly at James Wood Chevrolet Buick GMC Decatur so that we can discuss your issues further. Your satisfaction is important to me, and I am here to help. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

June 06, 2026

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Employee Rating

I've been happy with the service of my Blazer by James Wood. Krystal has been great! More

by JTRAMM100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 07, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I’m pleased to hear that you’ve been happy with the service of your Chevrolet Blazer at James Wood Chevrolet Buick GMC Decatur. Krystal appreciates the shout-out! We look forward to seeing you again soon. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

June 05, 2026

Dealership Rating
Employee Rating

Vehicle check in was on time and the full service occurred timely while I waited. More

by blhuizenga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 06, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive feedback! I'm glad to hear that your vehicle check-in and service at James Wood Chevrolet Buick GMC Decatur went smoothly and on time. I appreciate your support, and we hope to see you again for your next service. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

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