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Krystal Gipson
Krystal Gipson | Page 2
Service Advisor
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
2111 US-287
Decatur, TX 76234
63 Reviews
Dealership Experience
2 yrs, 4 mos
Industry Experience
7 yrs, 7 mos
63 Reviews
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63 Reviews of Krystal Gipson
March 12, 2026
This was my first time using Wood and was very pleased from the start. I was greated on Saturday by the service advisor and set up appt for later in the week. Upon my arrival I was greated by a porter and from the start. I was greated on Saturday by the service advisor and set up appt for later in the week. Upon my arrival I was greated by a porter and an advisor who escorted me to lounge and quite please with speed of the service and completion of everything I needed done More
by des395
Verified Customer
March 12, 2026
Excellent! I actually got my appointment times messed up and showed up a day late but they were able to work me in. I was there for a recall part and my wait ti I actually got my appointment times messed up and showed up a day late but they were able to work me in. I was there for a recall part and my wait time was not bad! More
by BLONDIE372008
March 08, 2026
Unfortunately my truck was in the shop for 5 days and all that was needed to correct the issue was to plug the connectors under the seat that weren’t connected at the factory. Krystal was great but the tech that was needed to correct the issue was to plug the connectors under the seat that weren’t connected at the factory. Krystal was great but the techs couldn’t have been working on my truck all day every day. I did get 2 free oil changes because of the delay but GMC and the techs should have found this much earlier than they did. More
by ddsisco
Other Employees Tagged: Tyler Mayfield, Matt Garretson
March 06, 2026
Fast friendly service! Great communication with my service writer! I would recommend going for service here at James Woods! Great communication with my service writer! I would recommend going for service here at James Woods! More
by aufroader
Other Employees Tagged: Dason Howard
March 02, 2026
I was scheduled a time to turn in my car one month after the problem was found so the service dept could give me an electric car like the one I bought. When I showed up all the ev cars had been loaned out a the problem was found so the service dept could give me an electric car like the one I bought. When I showed up all the ev cars had been loaned out already. I was under the impression that I waited a month so that I could receive an EV car close to the one I bought, but all that was left were gas vehicles. I tried to drive the one they loaned me but it was too large for me to get in and out of easily. I then made an arrangement to take a gas vehicle the size of the car I bought. That has been almost a month ago. I am still waiting and I the people in the service dept desk not Krystal are treating me like its all my fault. So what do I do I can't get any good answers from the service Dept, who do I talk to to get this problem resolved. More
by SEL30063
February 26, 2026
The service department is good; I am definitely not so happy with the 2025 Chevy Traverse purchase as it seems to have some unsettling issues (squealing brakes) that of course I get resolved for extra cos happy with the 2025 Chevy Traverse purchase as it seems to have some unsettling issues (squealing brakes) that of course I get resolved for extra cost - it has been that way since I bought it. The vehicle in general by year / make is having many engine - transmission problems and I do hope that is not the case for mine. Not as happy as this is my 3rd Traverse and the others have been fine More
by JAIMEMWS
February 22, 2026
Andrew did a great job as a salesman finding the right truck for me. Andrew also set up all of the accessories on the new truck truck for me. Andrew also set up all of the accessories on the new truck More
by wwwwwmst
Other Employees Tagged: Andrew Baier
February 12, 2026
The service was great and everyone I saw was being very polite. I really appreciated that I was not ignored but treated with respect and my business was appreciated! polite. I really appreciated that I was not ignored but treated with respect and my business was appreciated! More
by DLEESAKA
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