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Krystal Gipson
Krystal Gipson | Page 3
Service Advisor
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
2111 US-287
Decatur, TX 76234
104 Reviews
Dealership Experience
2 yrs, 8 mos
Industry Experience
7 yrs, 11 mos
104 Reviews
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104 Reviews of Krystal Gipson
Verified Customer
May 30, 2026
Check in is always smooth and easy. The last service took a bit longer than I expected however I imagine the availability of mechanics in these trying economic times is a challenge. Ove The last service took a bit longer than I expected however I imagine the availability of mechanics in these trying economic times is a challenge. Overall the dealership has been great since I purchased my vehicle. More
by MICHAELJBABIAK
May 27, 2026
I have the 6. 2 engine. It locked up, no kind of warning. The motor was replaced, truck was in the shop for, repair for 6 weeks. I was given a lowner to drive. My t 2 engine. It locked up, no kind of warning. The motor was replaced, truck was in the shop for, repair for 6 weeks. I was given a lowner to drive. My truck is running great now, however I am worried about it doing the same thing again. I was treated very good by Shawn Hooe the service advisor. I am very satisfied with the treatment I received More
by donhill0128
Other Employees Tagged: Shawn Hooe
May 24, 2026
Easy to make a convenient appointment and the time taken to service my truck was relatively short. Nobody likes to wait but there were a lot of new vehicles to look at while the service work was being done to service my truck was relatively short. Nobody likes to wait but there were a lot of new vehicles to look at while the service work was being done. I liked that Krystal came out and got in my truck. She noticed some operational settings that were incorrectly set. I had a couple other questions that she answered. Obviously, James Wood Motors set that their service advisors are carefully selected and well trained. More
by ARHARRISON
May 22, 2026
Went in for a warranty windshield exchange, took 3 weeks to get “approved” (note we paid for platinum warranty roughly 13k extra) to then sit for 2 weeks waiting on windshield, and once replaced, wrong stic to get “approved” (note we paid for platinum warranty roughly 13k extra) to then sit for 2 weeks waiting on windshield, and once replaced, wrong stickers were put on windshield for service and registration and wrong toll tag. Rainsense no longer works. More
by JLBAKER0680
May 13, 2026
Krystal makes everything clear! We love the entire James Woods family in Decatur. They go above and beyond to make everything as smooth as humanly possible. We love the entire James Woods family in Decatur. They go above and beyond to make everything as smooth as humanly possible. More
by LUKE.RHIANNON1
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