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Krystal Gipson
Krystal Gipson at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Krystal Gipson | Page 3

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

Contact Me
4.9
63 Reviews

Dealership Experience

2 yrs, 4 mos

Industry Experience

7 yrs, 7 mos

4.9

63 Reviews

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63 Reviews of Krystal Gipson

February 12, 2026

Dealership Rating
Employee Rating

I have been using James Woods for my service for 10 years. Until last year I have had total faith in them. This last 1-2 years it has been less. during the remodel it was hit and miss then total turn More

by RSJOYCE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Bryan Stanley, Dason Howard

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Feb 15, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Joyce. I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur over the past 10 years. It's concerning to hear about your recent experiences, and I understand how important reliability and communication are in our service department. We are continuously working to improve our processes and staff to better serve our valued customers. If you have specific concerns, please feel free to reach out to me directly so we can discuss them. We hope to regain your trust and appreciation moving forward. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

February 11, 2026

Dealership Rating
Employee Rating

I never worry about the service of my vehicle when Ms Gipson is in charge. I'm always in and out quickly and she makes sure any issues are resolved. More

by JIMEARLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 11, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that you have such a positive experience with Ms. Gipson and that your vehicle service is handled efficiently at James Wood Chevrolet Buick GMC Decatur. I appreciate your trust in us and we look forward to serving you again! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

February 10, 2026

Dealership Rating
Employee Rating

Very friendly and available and responsive with questions. Krystal Gibson is fantastic to work with. More

by BRADYDEAN817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Brady! I am glad to hear you found our team friendly and responsive at James Wood Chevrolet Buick GMC Decatur. It's great to know that Krystal made your experience fantastic. We look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

February 07, 2026

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Employee Rating

All work was done in a timely manner, staff was very courteous and helpful and Crystal was an exceptionally rep …. Thank you all More

by al1051
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Ward

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Feb 08, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I'm thrilled to hear that you had a positive experience at James Wood Chevrolet Buick GMC Decatur. It’s great to know that our team, especially Crystal, provided you with courteous and helpful service. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

February 07, 2026

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Employee Rating

Bob Miller has been really great for keeping me informed of the inventory and great offers and the service department is great too!! More

by TOMMILLER6160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Hooe

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Feb 07, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Tom! I'm thrilled to hear that you've had a positive experience with our inventory updates and offers, as well as our service department at James Wood Chevrolet Buick GMC Decatur. We appreciate your kind words and look forward to assisting you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

February 06, 2026

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Employee Rating

Everything is so easy when working with Karen and James Wood! It is such a smooth process. More

by aeduncan27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karen Pattison, Shawn Hooe

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Feb 07, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I'm thrilled to hear that you found the process easy and smooth while working with Karen at James Wood Chevrolet Buick GMC Decatur. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 27, 2026

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Employee Rating

We have used James Woods to purchase five new vehicles and two used vehicles. The sales team, the finance team and the service team take very good care of us. We will stick with James Woods as long as we More

by susanpcolucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Ward, Bryan Stanley, Dason Howard

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Jan 27, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words, Susan! We truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur and are thrilled to hear that our sales, finance, and service teams have consistently taken great care of you. We look forward to continuing to serve you for many more years to come! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 27, 2026

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Employee Rating

Krystal at James Wood Service always takes such good care of our vehicles. This time was no different! Fast friendly service, lots of updates throughout the visit! 5 ⭐️ service every time!! More

by hrhine14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We're thrilled to hear that Krystal at James Wood Chevrolet Buick GMC Decatur consistently provides you with fast and friendly service. We appreciate your loyalty, and we look forward to taking care of your vehicles in the future. Don't hesitate to visit us again! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

January 23, 2026

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Employee Rating

Always Great service they took care of everything I needed in a timely manner and wash the car too More

by ROBERTMITCHELL37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Robert! I'm thrilled to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur. Our team strives to provide timely service and we’re glad you appreciated the car wash as well. We look forward to seeing you again! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

January 22, 2026

Dealership Rating
Employee Rating

Everyone at James Wood is very professional, courteous and informative. Always go above and beyond More

by TGREEN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 23, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I truly appreciate your recognition of our team's professionalism and dedication at James Wood Chevrolet Buick GMC Decatur. It's wonderful to hear that we consistently go above and beyond for our customers. We look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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