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Krystal Gipson
Krystal Gipson | Page 3
Service Advisor
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
2111 US-287
Decatur, TX 76234
71 Reviews
Dealership Experience
2 yrs, 5 mos
Industry Experience
7 yrs, 8 mos
71 Reviews
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71 Reviews of Krystal Gipson
Verified Customer
March 08, 2026
Unfortunately my truck was in the shop for 5 days and all that was needed to correct the issue was to plug the connectors under the seat that weren’t connected at the factory. Krystal was great but the tech that was needed to correct the issue was to plug the connectors under the seat that weren’t connected at the factory. Krystal was great but the techs couldn’t have been working on my truck all day every day. I did get 2 free oil changes because of the delay but GMC and the techs should have found this much earlier than they did. More
by ddsisco
Other Employees Tagged: Tyler Mayfield, Matt Garretson
March 06, 2026
Fast friendly service! Great communication with my service writer! I would recommend going for service here at James Woods! Great communication with my service writer! I would recommend going for service here at James Woods! More
by aufroader
Other Employees Tagged: Dason Howard
March 02, 2026
I was scheduled a time to turn in my car one month after the problem was found so the service dept could give me an electric car like the one I bought. When I showed up all the ev cars had been loaned out a the problem was found so the service dept could give me an electric car like the one I bought. When I showed up all the ev cars had been loaned out already. I was under the impression that I waited a month so that I could receive an EV car close to the one I bought, but all that was left were gas vehicles. I tried to drive the one they loaned me but it was too large for me to get in and out of easily. I then made an arrangement to take a gas vehicle the size of the car I bought. That has been almost a month ago. I am still waiting and I the people in the service dept desk not Krystal are treating me like its all my fault. So what do I do I can't get any good answers from the service Dept, who do I talk to to get this problem resolved. More
by SEL30063
February 26, 2026
The service department is good; I am definitely not so happy with the 2025 Chevy Traverse purchase as it seems to have some unsettling issues (squealing brakes) that of course I get resolved for extra cos happy with the 2025 Chevy Traverse purchase as it seems to have some unsettling issues (squealing brakes) that of course I get resolved for extra cost - it has been that way since I bought it. The vehicle in general by year / make is having many engine - transmission problems and I do hope that is not the case for mine. Not as happy as this is my 3rd Traverse and the others have been fine More
by JAIMEMWS
February 22, 2026
Andrew did a great job as a salesman finding the right truck for me. Andrew also set up all of the accessories on the new truck truck for me. Andrew also set up all of the accessories on the new truck More
by wwwwwmst
Other Employees Tagged: Andrew Baier
February 12, 2026
The service was great and everyone I saw was being very polite. I really appreciated that I was not ignored but treated with respect and my business was appreciated! polite. I really appreciated that I was not ignored but treated with respect and my business was appreciated! More
by DLEESAKA
February 12, 2026
I have been using James Woods for my service for 10 years. Until last year I have had total faith in them. This last 1-2 years it has been less. during the remodel it was hit and miss then total turn years. Until last year I have had total faith in them. This last 1-2 years it has been less. during the remodel it was hit and miss then total turn over in service staff. You call to set appointment and the call is not returned. You come by and make an appointment. I am hoping that they return to my former state of appreciation. More
by RSJOYCE
Other Employees Tagged: Bryan Stanley, Dason Howard
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