Great staff, very professional and friendly, just
sometimes service takes very long, other than that, great service
sometimes service takes very long, other than that, great service
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by DIANATORRES_1982
Verified Customer
Verified Customer
Service Price Transparency
May 02, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your feedback, Diana! I’m delighted to hear that you found our staff at James Wood Chevrolet Buick GMC Decatur to be professional and friendly. I appreciate your understanding regarding the service time and will certainly take your comments into consideration as we strive to improve. Our team hopes to see you again soon!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
I recently had to bring my truck in for service due to a
DEF system issue, and I couldn’t be more pleased with how everything was handled. From the moment I arrived, the process was smooth and professional.
DEF system issue, and I couldn’t be more pleased with how everything was handled. From the moment I arrived, the process was smooth and professional.
A big shoutout to my service advisor, Bryan Stanley, who went above and beyond throughout the entire experience. He took the time to clearly explain what was going on with the DEF system, kept me updated every step of the way, and made sure all my questions were answered. It’s not always easy dealing with vehicle issues, but Bryon made the whole situation stress-free.
The repair was completed in a timely manner, and my truck is now running perfectly. It’s great to know there are still service teams out there that genuinely care about their customers and stand behind their work.
Highly recommend this dealership—ask for Bryon if you want top-notch service!
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by cwalker92
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your fantastic review! I’m thrilled to hear that your experience with James Wood Chevrolet Buick GMC Decatur was smooth and professional, especially with Bryan as your service advisor. It’s great to know that he was able to explain the DEF system issues clearly and keep you informed throughout the process. I’m proud of our dedicated team and appreciate your kind words. Please come back and see us again for any of your truck's needs!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Our whole family has enjoyed buying and servicing
vehicles at James Woods for the past ten years.
vehicles at James Woods for the past ten years.
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by BIGCOUNTRYONE
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your review! I appreciate your loyalty over the past ten years and am happy to hear that your family has enjoyed buying and servicing vehicles at James Wood Chevrolet Buick GMC Decatur. We look forward to continuing to serve you in the future!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Bryan is my angel there he always has a smile an a joke
for me. The customer service is the best. I consider him a friend, he honest an kind.
for me. The customer service is the best. I consider him a friend, he honest an kind.
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by CHENRYFRANKLIN
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review, Chenry! I’m thrilled to hear that Bryan has made such a positive impact on your experience at James Wood Chevrolet Buick GMC Decatur. It’s great to have team members who build friendships with our customers. We look forward to seeing you again soon!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Apr 29, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review, Chenry! I’m thrilled to hear that Bryan has made such a positive impact on your experience at James Wood Chevrolet Buick GMC Decatur. It’s great to have team members who build friendships with our customers. We look forward to seeing you again soon!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Best dealership in the state, I was treated like family,
no pressure from anyone. Andrew was great to work with.
no pressure from anyone. Andrew was great to work with.
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by Team B
Verified Customer
Verified Customer
Apr 22, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I’m thrilled to hear that you felt treated like family at James Wood Chevrolet Buick GMC Decatur. It’s great to know that Andrew made your experience enjoyable and pressure-free. I appreciate your kind words, and we look forward to welcoming you back for your next visit!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Great place to get your automobile taken care of.
The people in service are really nice. And they always keep you informed about your vehicle. I’ve been doing business there for many years. Bryan Sta
The people in service are really nice. And they always keep you informed about your vehicle. I’ve been doing business there for many years. Bryan Stanley always takes care of my vehicle. They never take advantage of me. I have bought my last five vehicles there. Always satisfied.
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by LMISTYR
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your review! I greatly appreciate your continued trust in James Wood Chevrolet Buick GMC Decatur over the years. I'm happy to hear that Bryan and our service team have consistently provided you with excellent care and communication regarding your vehicles. We look forward to serving you for many more years to come!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Karen has treated me right for all the times I have
bought my trucks from her and the service department has done a good job servicing my trucks. Everyone there treats you like family
bought my trucks from her and the service department has done a good job servicing my trucks. Everyone there treats you like family
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by barryshipp5
Verified Customer
Verified Customer
Apr 01, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your kind words, Barry! I’m glad to hear that Karen and the service department have provided you with excellent care during your visits to James Wood Chevrolet Buick GMC Decatur. We appreciate your loyalty and look forward to welcoming you back soon.
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Service was timely and the communication was good.
I Would return again. Thank you so much
I Would return again. Thank you so much
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by slomo007
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your review! I’m happy to hear you found our service timely and that the communication met your expectations. We appreciate your support and look forward to welcoming you back to James Wood Chevrolet Buick GMC Decatur in the future!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Shawn and Bryan are my go-to personal because they always
take care of my service issues every time. Wouldn't use anyone else, they are a real asset to James Wood Motors.
take care of my service issues every time. Wouldn't use anyone else, they are a real asset to James Wood Motors.
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by R.CARUTHERS1955
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I’m thrilled to hear that Shawn and Bryan consistently take care of your service needs at James Wood Chevrolet Buick GMC Decatur. I appreciate your loyalty and am glad to have such dedicated team members. We look forward to assisting you again soon!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Staff was very professional and kind.
Overall experience was amazing! Will use yall again and reccomend to everyone I know
Overall experience was amazing! Will use yall again and reccomend to everyone I know
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by TYLERSTEPHENS539
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review, Tyler! I truly appreciate your kind words about our professional and kind staff at James Wood Chevrolet Buick GMC Decatur. I'm thrilled to hear that your overall experience was amazing! We look forward to assisting you again in the future, and thank you for recommending us to others. Safe travels!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
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