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Krystal Gipson
Krystal Gipson at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Krystal Gipson

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

Contact Me
5.0
29 Reviews

Dealership Experience

2 yrs

Industry Experience

7 yrs, 3 mos

5.0

29 Reviews

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29 Reviews of Krystal Gipson

December 27, 2025

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Employee Rating

They quickly greeted me as I pulled in with my truck. Shawn greeted me and had the paperwork ready to go. The waiting room is comfortable and i was able to setup and work remotely quickly and easily. More

by mark.spolidoro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Hooe

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Dec 27, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review, Mark! I am so glad to hear you had a great experience at James Wood Chevrolet Buick GMC Decatur. It's great that Shawn made your visit smooth and that you found our waiting room comfortable for working remotely. We appreciate your feedback and look forward to seeing you again soon. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

December 25, 2025

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Employee Rating

Great customer service experience all around! From service to sales, nobody pressures you. I am a third generation customer of James Wood Motors, our whole family loves these people. More

by MICHAEL.RHINE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Hooe

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Dec 26, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Michael! I truly appreciate your kind words about the customer service experience at James Wood Chevrolet Buick GMC Decatur. It’s fantastic to hear that you and your family have been loyal customers for three generations. We look forward to serving you again on your next visit! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

December 21, 2025

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Employee Rating

Krystal is great to work with and extremely knowledgeable. Went the extra mile to help. More

by RUSTY.STEPHENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 21, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback, Rusty! I am delighted to hear that Krystal provided you with exceptional service and went the extra mile to assist you. At James Wood Chevrolet Buick GMC Decatur, we pride ourselves on our knowledgeable team and commitment to our customers. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

December 19, 2025

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Employee Rating

Steve is always great 2nd vehicle I've bought from him jeff and Maxster do a great job. I get the extended warranty which is amazing. But when I bought a 60,000 dollar pickup and a 20,000 car i figured More

by chuckfurr05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Frazier, Jeff Morris

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Dec 21, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Chuck. I appreciate your continued trust in James Wood Chevrolet Buick GMC Decatur for your vehicle purchases. It's great to hear you’re satisfied with the service from Jeff and Maxster, as well as the benefits of the extended warranty. We understand your expectations regarding fuel and complimentary services, and we will take your comments into consideration as we continually work to improve our customer experience. If you have any further questions or concerns, please feel free to reach out to us directly. We look forward to serving you again! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 15, 2025

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This was my third purchase at James Wood and second with Billy and I have nothing but great things to say about him and the dealership. More

by michael.straw75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Billy Balderas

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Dec 16, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Michael! I am delighted to hear that your experience with Billy and our team at James Wood Chevrolet Buick GMC Decatur has been consistently positive. We truly appreciate your loyalty and look forward to assisting you with your future vehicle needs. Feel free to share your experience with others, too! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 08, 2025

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Smooth and easy, just the way I like it. Excellent work. Constant communication. Well done. More

by JEFFLIBBYRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Jeff! I'm thrilled to hear that your experience at James Wood Chevrolet Buick GMC Decatur was smooth and easy, just as you like it. We appreciate your kind words about our team's communication and efforts. We look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

December 08, 2025

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Employee Rating

It’s always a pleasure doing business there! Fast and soooo friendly. Highly recommended to all! More

by Mike Clarke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Paul Johnson, Shawn Hooe, Bryan Stanley, David Stokes, Sam Lara, Dason Howard

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Dec 09, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words, Mike! I'm thrilled to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur. Our team is dedicated to providing fast and friendly service, and we appreciate your recommendation to others. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

December 04, 2025

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Employee Rating

Again, Krystal handled everything perfectly! I truly appreciate everything she does to ensure me and my Trax are taken care of. More

by GAYLE.GOUYTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 05, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your great feedback, Gayle! I'm glad to hear that Krystal provided you with excellent service and took great care of you and your Chevrolet Trax. I appreciate your kind words, and we look forward to seeing you again at James Wood Chevrolet Buick GMC Decatur! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

December 04, 2025

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Employee Rating

Great service and verify helpful. Was kept informed of progress throug every step. Would highly recommend More

by DWHIT007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Paul Johnson, Shawn Hooe, Bryan Stanley, David Stokes, Dason Howard , Patyn Whitley

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Dec 05, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I am delighted to hear that you received great service and felt informed throughout the process at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

December 02, 2025

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Employee Rating

Very Professional and Technical, thank you James Wood Motors!! I appreciate everything and all the hard work!! More

by NTROB121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Paul Johnson, Shawn Hooe, Bryan Stanley, David Stokes, Dason Howard

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Dec 02, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I appreciate your kind words about our professionalism and hard work at James Wood Chevrolet Buick GMC Decatur. It was our pleasure to assist you, and we look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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