John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman | Page 15

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
338 Reviews
4.9

338 Reviews

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338 Reviews of John Chapman

December 13, 2022

Dealership Rating
Employee Rating

Tony, Emily and their team at Ganley were great to deal with. The buying process was simple and straightforward. Tony was very helpful explaining all of the Broncos features and operations. Thanks! Mik More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Tony Zuppe , Emily Jones

Dec 14, 2022

Ken Ganley Ford Norton responded

Mike, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Dec 15, 2022

Ken Ganley Ford Norton responded

Hi Mike, thank you so much for your positive comments about Ken Ganley Ford Norton! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2022

Dealership Rating
Employee Rating

Great dealership very friendly and efficient They spent the time and made every effort To make our visit enjoyable More

by pontoonjanie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jon Krupp

Dec 06, 2022

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Dec 07, 2022

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2022

Dealership Rating
Employee Rating

Best dealer ship around the area. Austin was great and was very understanding when selling us the car. I would give him a 10 star if I could More

by Willmichigan16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Taylor-Mitchell, Austin Temsey

Nov 20, 2022

Ken Ganley Ford Norton responded

Here at Ken Ganley Ford Norton, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience here with Austin. It was a pleasure having you at the dealership. We appreciate your five-star review. Congratulations on your new purchase, Will.

November 16, 2022

Dealership Rating
Employee Rating

This is my 4th purchase at Ganley. It starts with outstanding service from John Chapman the Sales Manager. Craig the Finance Manager. Franco makes the car-buying thing a breeze! If you More

by geneadrian54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 16, 2022

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

November 14, 2022

Dealership Rating
Employee Rating

The service department is great, the sales department is lacking. You can service my car but I won’t be buying one from your dealership anytime soon. Horrible experience coming in to look at a new Ford Bron More

by Mustangboy221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington , Jon Krupp

November 05, 2022

Dealership Rating
Employee Rating

The car I was interested in was already at the front of the showroom when I arrived, which was really appreciated, the rest of the experience was the same type of service, A+ More

by Kayline92
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Pangburn

Nov 07, 2022

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

November 01, 2022

Dealership Rating
Employee Rating

They were very accommodating Made you feel @ home not rushed Transition wrn5 smoothly Did take hours of processing More

by vinson.brenda
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Nov 03, 2022

Ken Ganley Ford Norton responded

Brenda, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

October 31, 2022

Dealership Rating
Employee Rating

The whole team worked hard to make my anxious day turn into a great experience! They were experts each in their part of the program pleasant and fun loving. I have always had a good experience at Ganley. More

by pmiller5858
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Franco D. Casalinova, Craig Douglas, Tony Zuppe , Jennifer Fincham, Aaron Forsythe, Adam Magyarics, Sean Pangburn

Nov 01, 2022

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. Congratulations on your new vehicle! We're glad we were able to help, and we hope to see you again!

October 02, 2022

Dealership Rating
Employee Rating

Great experience in finding the right vehicle for my son - we had a couple of hiccups during the purchase phase but they were quickly resolved, overall 10/10 More

by BKWOLF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2022

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 25, 2022

Dealership Rating
Employee Rating

Best buying experience ever very personable service Aarron delivered my new truck to my house. Thank you.. More

by hartleymike1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace , Aaron Forsythe

Sep 26, 2022

Ken Ganley Ford Norton responded

Mike, Thank you! Aaron and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new truck! Thank you for choosing Ken Ganley Ford Norton.

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