Jay Malkowski
Jay Malkowski at Russ Darrow Honda
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Jay Malkowski

Service Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
115 Reviews

I started working at Russ Darrow back in 2013 which is where I got my start in the automotive industry. When I'm not helping service customers I enjoy spending time with my family and I play softball two nights a week. I'm a huge Wisconsin sports fan and enjoy watching all of them. When you're ready for service, I'm here to help and look forward to working with you.

Dealership Experience

11 yrs, 6 mos

Industry Experience

11 yrs, 6 mos

Languages Spoken

English English

4.7

115 Reviews

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115 Reviews of Jay Malkowski

February 03, 2025

Dealership Rating
Employee Rating

Good service in stand behind they work. Great communication on services needed. Service department is great at troubleshooting issues More

by RICHBIVE123
Service Price Transparency
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Recommend Dealer
Yes
Feb 03, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

February 02, 2025

Dealership Rating
Employee Rating

Chris Berger always goes above and beyond. He is one of the main reasons I take all my cars for service More

by Rfischer9.sf
Service Price Transparency
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Recommend Dealer
Yes
Feb 03, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris and the team met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

February 02, 2025

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Very professional. I was very impressed with the service that I received. I wil come back for all my services. More

by histotec31
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 03, 2025

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

January 30, 2025

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Great customer service quote was correct work was done fast and right very good job More

by mtlca_rcks1
Service Price Transparency
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Recommend Dealer
Yes
Jan 31, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

January 30, 2025

Dealership Rating
Employee Rating

They have always taken good care of me and my vehicles. I will trust Jay, and his team with my next car too. More

by Rodi
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 31, 2025

Russ Darrow Honda responded

Thank you, Rodi, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jay and our team here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

January 17, 2025

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Great service, great dealer, great brand! Russ Darrow Group is the difference. Buy and service all my cars there. More

by jim.bloedel
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 18, 2025

Russ Darrow Honda responded

Thank you, Jim, for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

January 14, 2025

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The customer service was very good and were able to answer my questions they service my car at timely manor. I appreciate all the work More

by roseuzzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

July 10, 2023

Dealership Rating
Employee Rating

Good consistent service with a great working staff. I will go back! They treat their customers well! More

by rpproductions81
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Angela David

March 22, 2022

Dealership Rating
Employee Rating

Device is easy to schedule on line. The car was done at the time they indicated More

by elarsen88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alondra Sandoval, Jonathan Stein, Christopher Berger , Angela David, Eric Nelson

March 15, 2022

Dealership Rating
Employee Rating

Service advisor Jay is great to deal with,makes everything seem to go super fast and easy.Keeps you informed on time left and anything the mechanic finds to be needed..Enjoy this dealership due to More

by mike s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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