Gus Arcon | Page 4

I had an amazing experience at Lexus, thanks to the incredible team of Erez, Gus, and Ramond! From the moment I walked in, they went above and beyond to make sure I was taken care of. Their professiona incredible team of Erez, Gus, and Ramond! From the moment I walked in, they went above and beyond to make sure I was taken care of. Their professionalism, knowledge, and genuine care made the whole process seamless. Erez was fantastic in walking me through everything, Gus handled all my questions with ease, and Ramond attention to detail was unmatched. This is my third Lexus bought from this dealership, and every time they deliver top-notch service. If you're looking for a team that truly cares, this is the place to go. I couldn’t be happier with my Lexus experience! 🚗✨ More

by m4y00 Verified Customer Verified Customer

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I'm from TX and The Dealer ship in TX don't have the car GX550 premium plus and waiting list 6m-1 year. I found this dealer in Miami has the car i'm looking for, and so happy to talk and worked with Anna & GX550 premium plus and waiting list 6m-1 year. I found this dealer in Miami has the car i'm looking for, and so happy to talk and worked with Anna & Jhan, they spoke and answered all questions, professional to work with, even they did not give any deals, deposited and asked to pay full amount before car coming. But i'm satisfied with my car and hired to ship the car back to TX my own. More

by Sango Verified Customer Verified Customer

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Mgr. Angel, & Tyrie Yansen always great ,Lexus customer since 1996 ,give them an opportunity to find the right car for you THANKS Angel, & Tyrie Yansen always great ,Lexus customer since 1996 ,give them an opportunity to find the right car for you THANKS More

by jdiaz1791 Verified Customer Verified Customer

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My experience at Lexus North Miami was stellar. Usually going to car dealerships can be really stressful because most sales reps lack honesty but at Lexus North Miami this was not the case. Jose an Usually going to car dealerships can be really stressful because most sales reps lack honesty but at Lexus North Miami this was not the case. Jose and Luis were honest and transparent when getting a deal done on my new GX 550 and helped me secure a great deal. Ramon in finance was very professional, organized and efficient while securing the deal for my monthly payments. This dealership is managed extremely well which is a compliment to upper management. I would highly recommend purchasing a vehicle here if you are looking to get a new lexus More

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Gus Called to offer help after buying my new car. Gus sounded concerned at first, made promises and never called back, no follow up just like the sales person Jade who lied to me on multiple occasion Gus sounded concerned at first, made promises and never called back, no follow up just like the sales person Jade who lied to me on multiple occasions after delivering my new car. She left me on my own from day one to deal with a technical issue that took 3 weeks to resolve spending 8 hours on the phone to have resolved. Lexus of north Miami is the worst Lexus purchase out of the 4 Lexus I’ve bought. I’ll never go back there, not even for service. More

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Best dealership experience ever! Amazing facility and selection! Kon, Frank, Gus and Joel helped us out with everything we needed! Would 100% recommend to anyone wanting to come in f Amazing facility and selection! Kon, Frank, Gus and Joel helped us out with everything we needed! Would 100% recommend to anyone wanting to come in for a new or pre owned car! Great deals and great service! More

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It was great to get started with them, but in the end, the Customer Service and overall transaction experience was extremely disappointing, disrespectful and quite unprofessional. Gus, Alex, Ramon, and Se the Customer Service and overall transaction experience was extremely disappointing, disrespectful and quite unprofessional. Gus, Alex, Ramon, and Sean all lack professional customer care or respectful follow-ups. Evan seems to work hard but appears mis or uninformed much of the time. I was happy with my purchase but not the experience. More

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Horrible Experience! ! I'm 84 years old. I've been driving Lexus since 1989. Every 6 years I buy a new LS and an RX. Sean, Gus and Harry are THE Most Unprofessional sal ! I'm 84 years old. I've been driving Lexus since 1989. Every 6 years I buy a new LS and an RX. Sean, Gus and Harry are THE Most Unprofessional sales people I have ever encountered! This is a big dealership, I doubt all the sales staff are this bad. Do Not have any dealings with Sean Kamal, Gus Arcon or Harry. They are disrespectful, use strong arm tactics and high pressure. More

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Approximately a month and a half ago we reserved a new car from Lexus of North Miami. We are located in NC and love the dealership we work with here, however the Miami dealership was offering a substant car from Lexus of North Miami. We are located in NC and love the dealership we work with here, however the Miami dealership was offering a substantial savings on the model we wanted so we decided it would be worth it to have it shipped to us in NC. Once Lexus of North Miami had received our deposit, the communication became non existent. We would call multiple times with no answer and not receive a return call. We finally received a call from the shipping company to notify us the car was on its way and were able to pick up the car. (Had to drive 2 hours with 2 hour notice but we were just happy it was arriving) By the time the car was shipped, there were only 2 1/2 weeks left on the temporary tag and we were already due to make our first car payment. (We were accruing interest on the time the car wasn’t even in our possession) We have been calling once a week to check on our permanent NC tags and AGAIN nobody will return our calls. We are preparing to leave on our first road trip and as of today the temporary tag is expired. Nobody will return voicemails or emails. We are beyond frustrated. To spend this much money on a car and get this type of service is appalling. Unless you are in North Miami and can physically go into the dealership to make certain things are taken care of, I would strongly encourage you to go elsewhere. There are some amazing Lexus dealers out there. More

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I am not the one to leave reviews (first one ever) but I just want to show my appreciation and say a big THANK YOU to Maria, Chris, Gus, Peter and Alex in Finance!! Everyone was super sweet, patient and co just want to show my appreciation and say a big THANK YOU to Maria, Chris, Gus, Peter and Alex in Finance!! Everyone was super sweet, patient and considerate of my requests and concerns. All was very helpful going above and beyond to make me happy and I am super grateful, satisfied and loving my new car!! Chris, special thanks to you for never making me feel as if i was less than, for never saying no to me before utilizing all options available and most of all for never being a typical sales rep to me but instead, present yourself as a people person, a friend, aproachable, listened attentively, easy to talk to and eager to help making me comfortable to proceed. Thank you!! Maria, I will repeat, you were so warm, genuine and you just make this process so smooth and painless. I like your spirit the moment i saw you! Yall are professionals and I am really grateful. The last Lexus i got the experience was NOT amazing so this time I am giving to Ceasar was is due. I highly recommend this team to anyone who is considering getting a vehicle. You wont be disappointed!! Thanks again! More

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