Gavin Fano
Gavin Fano at Klaben Ford Lincoln
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Gavin Fano

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.9
63 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

7 yrs, 4 mos

Languages Spoken

English English

4.9

63 Reviews

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63 Reviews of Gavin Fano

October 14, 2024

Dealership Rating
Employee Rating

On time. Clean. Courteous. Great overall. Would buy a car and use them again in a heartbeat. More

by Johnny
Service Price Transparency
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Recommend Dealer
Yes

October 04, 2024

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Love Klaben Lincoln. They are always prompt and efficient. From Sales to Service I think they are excellent. Thanks Gavin! More

by DyerC
Service Price Transparency
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Recommend Dealer
Yes

September 30, 2024

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I don’t think I can write enough good things about the team of people at Klaben and my experience with them to describe what they did for me. From getting me in a rental car for over 2 weeks to giving me More

by Erika Scott
Sales Price Transparency
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Recommend Dealer
Yes

September 30, 2024

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Hi my name Martez Harris,Gavin Fano did a great 👍 job I do mean GREAT. More

by lactez40
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Recommend Dealer
Yes

September 27, 2024

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Gavin and the entire service team at Klaben are incredible. I always feel like they value my business and that my car is going to be in the best hands. More

by mrb353
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Recommend Dealer
Yes

September 27, 2024

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Glad they identified the water pump issue but for an issue that should have taken 2 days, took 6. I didn't want to drive the rental to our campground over the weekend so that made our plans more diffic More

by yellowslinky
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Thurman Jr

Sep 29, 2024

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent experience and for the positive comments shared about Gavin. We share this feedback with our entire team and use it in a way that is geared towards making us better at achieving our goal of meeting and exceeding the expectations of our customers. After reading your comments it was obvious we failed you on a couple levels missing some steps and let you down in the process. No excuses. Might I have a couple more minutes of your time at your convenience to personally apologize, gain additional insight, and find a way to make right a situation we clearly created. This added content will be useful in coaching, counselling, and celebrating after reflecting on it together internally. We realize that our team members are what defines us and puts us in the position of our customers continuing to give us an opportunity to earn their trust and their confidence. Ultimately our goal in to create experiences that leave our guests believing in our customer first culture and looking forward to their next visit. Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford – (216)337-1005 - sbradford@klaben.com

September 20, 2024

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Quick and efficient! My car is also an odd shade of blue and they were able to match the color perfectly! Highly recommend them for all your auto body needs! More

by Katelyn_McClure22
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Recommend Dealer
Yes

September 07, 2024

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Service representative I initially spoke with was very polite and knowledgeable and able to give some tips and answers and explanations over the phone did follow up with a Mail on appointment etc. prior p More

by DGPIERSON3793
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Thurman Jr

Sep 07, 2024

Klaben Ford Lincoln responded

Good evening! Thank you. We appreciate your candid comments. We use these not only to celebrate the kudos, but also learn how we can earn that 5th star. It looks like we could have absolutely done more to make this a perfect experience for you. And the perfect experience is what you should experience when you entrust us with your vehicle. I really appreciate you reaching back out to me to go over your experience. I'm glad that everything was good in your eyes. Can't wait to meet you the next time you come in! Thank you! Aaron Heinlein 330.352.1925 aheinlein@klaben.com

September 06, 2024

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Gavin was awesome! I had yo bring my car back 23 different times but everything he helped me out with whatever I needed. Thank you. More

by jenessareynolds
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Recommend Dealer
Yes

Other Employees Tagged: Tom Alcorn

August 28, 2024

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communication in the beginning could use some improvement. but Klaben did a very good job More

by kk2743
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Recommend Dealer
Yes
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