Gavin Fano
Gavin Fano at Klaben Ford Lincoln
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Gavin Fano

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.9
88 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

7 yrs, 8 mos

Languages Spoken

English English

4.9

88 Reviews

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88 Reviews of Gavin Fano

February 22, 2025

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Employee Rating

Amazing customer service. They turned a bad situation with another store, into the best case situation with klaben. I should of learned from last time, no one beats the custom More

by dstone93770
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Schultz

January 28, 2025

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Best experience I’ve ever had at the dealership. Gavin is the best guy ever! More

by SEBASTIAN_DIMITROU
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Recommend Dealer
Yes

January 28, 2025

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Positive experience at the dealership. Gavin did a good job with communication for updates along the way as my vehicle was in shop. More

by yodaj21
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Recommend Dealer
Yes

January 24, 2025

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Gavin was very knowledgeable and understanding of my needs. He accommodated me even though my appointment was actually next week. I appreciate his advice and help with getting my car done as quickly and More

by JESS O’Donnell
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

January 24, 2025

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Gavin is such a nice guy and helpful with his suggestions on the work of the car. Work was done right and on time. More

by Dean
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Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram

January 24, 2025

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Been with Klaben for 10 years now. Always treated well. Kim especially makes sure everything is addressed and future plans have estimates to budget for. More

by DH
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Recommend Dealer
Yes

January 22, 2025

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Pleasant experience as usual with timely transportation and service. Vehicle was clean inside and out. More

by rsmith450
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Recommend Dealer
Yes

January 21, 2025

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Very well run dealership that puts the customer first on their needs and concerns. Great sales and financing plus the service department is top notch. More

by JMC
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Recommend Dealer
Yes

January 16, 2025

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They have reliable service for a variety of vehicle makes and models, and their service plans are excellent. Their staff are friendly, helpful, and always know what you, and they themselves, are talking abou More

by anuchtal
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Joe French, Anthony Thurman Jr , Shelby Wiley, If, I Didn't, Personally, Recognize You, But You, Remember Me, I. DeEply-Apologize

January 14, 2025

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I received a good service. Appointment was easy to schedule and the service was fast. More

by m.ago11
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Recommend Dealer
Yes
Jan 15, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent experience at our service facility. We ask for feedback through many different venues as we are looking for the honest feedback that tells us what our customers experience when they interact with members of the Klaben team. We then take that feedback and use it in a way that is geared towards making us better at achieving our goal of meeting and exceeding the expectations of our customers. A 4-star rating means we did well. It also means we could have done a better job in some way to provide the level of experience you deserve. Other time it is just a mistake in the rating left. I enjoyed having the opportunity to speak with you on the phone, gain additional insight, and appreciate your kind words for Gavin and our team. As discussed, we look forward to the opportunity to continue providing you with the level of service you deserve and continue building our relationship based on your trust and confidence in us. Thank you again. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

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