Gavin Fano

I was in for an air bag warranty repair. Knowing it was going to be a multi day repair, Gavin made all the arrangements for my wife and daughter to drop off our Fusion and pick up the rental Knowing it was going to be a multi day repair, Gavin made all the arrangements for my wife and daughter to drop off our Fusion and pick up the rental car Gavin had arranged for all in one stop. Professional. I heard from Gavin on Monday about the progress - he asked if I would be okay if the repaired spilled into Tuesday. No worries. We picked our Fusion up Tuesday afternoon. 10 minutes later, we realized the fan blower motor for the heater/defroster was not working. But here is where the rest of the team sprung into action. We returned to the dealer. After confirming, yes, it wasn't working - Anthony told us they need to take the dash back out to diagnose and repair. He got back on the phone with Enterprise, and ten minutes later - we had a vehicle for the night. I heard from Gavin on Wednesday. During the reassembly of the dash panel for the air bag repair, the wiring socket for the blower motor had gotten knocked loose. It happens. Easy fix. Plug back in and off we went. Can't say enough about Gavin and the team in his absence on his day off. Professional effort from start to finish. Well done. More

by Tom Walter Verified Customer Verified Customer

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Kim and the Klaben service team took excellent care of my 2005 50th Anniversary Thunderbird. A very special car and it was serviced and then returned in excellent condition. A++++ experience!!!! 2005 50th Anniversary Thunderbird. A very special car and it was serviced and then returned in excellent condition. A++++ experience!!!! More

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Gavin always keeps me updated when my car is in for service and is always very sincere and apologetic if he doesn't have an answer and says he would check into it and get back with me. service and is always very sincere and apologetic if he doesn't have an answer and says he would check into it and get back with me. More

by bstrig Verified Customer Verified Customer

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Came in for my appointment. Everything was done beyond satisfaction in a timely manner. Very comfortable Waiting area. Everything was done beyond satisfaction in a timely manner. Very comfortable Waiting area. More

by leporedc Verified Customer Verified Customer

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Great services, great people, all the workers are very friendly and helpful. Make me feel very comfortable friendly and helpful. Make me feel very comfortable More

by yimike1 Verified Customer Verified Customer

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This dealership makes sure you understand repairs being done, makes sure they are done correctly and that you are satisfied. They keep you updated. done, makes sure they are done correctly and that you are satisfied. They keep you updated. More

by bstrig Verified Customer Verified Customer

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On time. Clean. Courteous. Great overall. Would buy a car and use them again in a heartbeat. Clean. Courteous. Great overall. Would buy a car and use them again in a heartbeat. More

by Johnny Verified Customer Verified Customer

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Love Klaben Lincoln. They are always prompt and efficient. From Sales to Service I think they are excellent. Thanks Gavin! They are always prompt and efficient. From Sales to Service I think they are excellent. Thanks Gavin! More

by DyerC Verified Customer Verified Customer

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Hi my name Martez Harris,Gavin Fano did a great 👍 job I do mean GREAT. do mean GREAT. More

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I don’t think I can write enough good things about the team of people at Klaben and my experience with them to describe what they did for me. From getting me in a rental car for over 2 weeks to giving me team of people at Klaben and my experience with them to describe what they did for me. From getting me in a rental car for over 2 weeks to giving me the best deal possible on a car, they made the most out of a bad situation. I will always recommend Klaben! More

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