Gavin Fano

Service is usually pretty quick. They get you checks in fast and let you know what recommended services you may need. They get you checks in fast and let you know what recommended services you may need. More

by RFOXX16 Verified Customer Verified Customer

Report | Print

Service is always convenient, The team over there really respects my time. Mobile service guys are very friendly. respects my time. Mobile service guys are very friendly. More

Report | Print

Gavin was very helpful throughout the process. He was also great with follow up which is most appreciated. He was also great with follow up which is most appreciated. More

by ricktnixon Verified Customer Verified Customer

Report | Print

Kim is always professional, always available and can handle anything that comes up! She is the best! handle anything that comes up! She is the best! More

Report | Print

Even though I was mistaken about my appointment date and came on the wrong day, Gavin made sure to fit my service in anyway and did an excellent job. came on the wrong day, Gavin made sure to fit my service in anyway and did an excellent job. More

Report | Print

They were very thorough and professional. The car was completed on time and they explained everything. The car was completed on time and they explained everything. More

by rdbeets0219 Verified Customer Verified Customer

Report | Print

Very pleased, as always, with Kalben's service department. We will be using them for all service requirements. department. We will be using them for all service requirements. More

by Dennis O. Verified Customer Verified Customer

Report | Print

I was in for an air bag warranty repair. Knowing it was going to be a multi day repair, Gavin made all the arrangements for my wife and daughter to drop off our Fusion and pick up the rental Knowing it was going to be a multi day repair, Gavin made all the arrangements for my wife and daughter to drop off our Fusion and pick up the rental car Gavin had arranged for all in one stop. Professional. I heard from Gavin on Monday about the progress - he asked if I would be okay if the repaired spilled into Tuesday. No worries. We picked our Fusion up Tuesday afternoon. 10 minutes later, we realized the fan blower motor for the heater/defroster was not working. But here is where the rest of the team sprung into action. We returned to the dealer. After confirming, yes, it wasn't working - Anthony told us they need to take the dash back out to diagnose and repair. He got back on the phone with Enterprise, and ten minutes later - we had a vehicle for the night. I heard from Gavin on Wednesday. During the reassembly of the dash panel for the air bag repair, the wiring socket for the blower motor had gotten knocked loose. It happens. Easy fix. Plug back in and off we went. Can't say enough about Gavin and the team in his absence on his day off. Professional effort from start to finish. Well done. More

by Tom Walter Verified Customer Verified Customer

Report | Print

Kim and the Klaben service team took excellent care of my 2005 50th Anniversary Thunderbird. A very special car and it was serviced and then returned in excellent condition. A++++ experience!!!! 2005 50th Anniversary Thunderbird. A very special car and it was serviced and then returned in excellent condition. A++++ experience!!!! More

Report | Print

Came in for my appointment. Everything was done beyond satisfaction in a timely manner. Very comfortable Waiting area. Everything was done beyond satisfaction in a timely manner. Very comfortable Waiting area. More

by leporedc Verified Customer Verified Customer

Report | Print