Gavin Fano

The pump asy probably cost the dealership less the $200 and was sold to me for $328, I feel this was to much profit for this part. Would i recommend the service dept is a maybe. and was sold to me for $328, I feel this was to much profit for this part. Would i recommend the service dept is a maybe. More

by Paul Verified Customer Verified Customer

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I would like to thank Gavin Fano and Sean Bradford for the great service they provided in taking care of my Edge looking forward to leasing a Explorer in the next three months keep up the great service an the great service they provided in taking care of my Edge looking forward to leasing a Explorer in the next three months keep up the great service and I really like the mobile service I have used it twice also all of the other service dept employees always make you feel welcomed More

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Taking your vehicle in for service is rarely something people look forward to—but Klaben Ford in Kent, Ohio, really changes that experience. Gavin, one of their service writers, is outstanding. From the m people look forward to—but Klaben Ford in Kent, Ohio, really changes that experience. Gavin, one of their service writers, is outstanding. From the moment you arrive, he makes you feel welcomed and at ease. He takes the time to explain everything clearly, answers every question, and makes sure you understand the entire process from start to finish. What I really appreciate is that I never feel pressured or unsure about the pricing—it's fair, straightforward, and never over-the-top. Gavin’s attention to detail and professionalism make a big difference, and it’s the reason I keep coming back. If you're someone who dreads service appointments, give Klaben a try—you’ll be pleasantly surprised. More

by kenwoods Verified Customer Verified Customer

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Mona and the rest of the Klaben staff are always great to work with. I highly recommend Klaben for your vehicle maintenance work with. I highly recommend Klaben for your vehicle maintenance More

by tariann9 Verified Customer Verified Customer

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Love the way you are doing business with the company I love the company it’s there for me love the company it’s there for me More

by JERZAUL123 Verified Customer Verified Customer

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Gavin was very knowledgeable about the service. He got us in and out in record time! We were very pleased! He got us in and out in record time! We were very pleased! More

by Barcross.1948 Verified Customer Verified Customer

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I never have issues with Klaben, and if I do they always fix it right away. They’re one of the only dealerships that actually care about their customers. fix it right away. They’re one of the only dealerships that actually care about their customers. More

by courtneyjchismar Verified Customer Verified Customer

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Great advocate for my vehicle, with fair prices and honest discussion of my options. Reliable resource honest discussion of my options. Reliable resource More

by ron_mori Verified Customer Verified Customer

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Gavin was thorough, friendly, and very attentive. My service visit ended up being quite a bit longer than expected but he kept me informed about it and even got me a gift card which got me a little f My service visit ended up being quite a bit longer than expected but he kept me informed about it and even got me a gift card which got me a little food since I basically missed lunch. Godd on ya Gavin! I will be back! More

by steve.haren Verified Customer Verified Customer

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Gavin was on the ball and gave me updates regularly . He knew what was happening every time I called. He also called me when a new developmental happened. It was great service. He knew what was happening every time I called. He also called me when a new developmental happened. It was great service. More

by ttfranks952 Verified Customer Verified Customer

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