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Gavin Fano
Gavin Fano at Klaben Ford Lincoln
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Gavin Fano

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.9
84 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

7 yrs, 7 mos

Languages Spoken

English English

4.9

84 Reviews

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84 Reviews of Gavin Fano

January 22, 2025

Dealership Rating
Employee Rating

Pleasant experience as usual with timely transportation and service. Vehicle was clean inside and out. More

by rsmith450
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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January 21, 2025

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Very well run dealership that puts the customer first on their needs and concerns. Great sales and financing plus the service department is top notch. More

by JMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Joe French, Sean Bradford

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January 16, 2025

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Employee Rating

They have reliable service for a variety of vehicle makes and models, and their service plans are excellent. Their staff are friendly, helpful, and always know what you, and they themselves, are talking abou More

by anuchtal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Joe French, Shelby Wiley, Anthony Thurman Jr , If, I Didn't, Personally, Recognize You, But You, Remember Me, I. DeEply-Apologize

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January 14, 2025

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I received a good service. Appointment was easy to schedule and the service was fast. More

by m.ago11
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 15, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent experience at our service facility. We ask for feedback through many different venues as we are looking for the honest feedback that tells us what our customers experience when they interact with members of the Klaben team. We then take that feedback and use it in a way that is geared towards making us better at achieving our goal of meeting and exceeding the expectations of our customers. A 4-star rating means we did well. It also means we could have done a better job in some way to provide the level of experience you deserve. Other time it is just a mistake in the rating left. I enjoyed having the opportunity to speak with you on the phone, gain additional insight, and appreciate your kind words for Gavin and our team. As discussed, we look forward to the opportunity to continue providing you with the level of service you deserve and continue building our relationship based on your trust and confidence in us. Thank you again. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

January 13, 2025

Dealership Rating
Employee Rating

Never have any issues with dealership or any of the individuals working there. Always helpful and courteous. More

by NOREENCANNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Alcorn, Alisea Kight, Rachel Wolf

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January 09, 2025

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Employee Rating

Awesome, thanks I I I I I I I I I I I I i More

by SKHILL27
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 11, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and positive comments about Gavin. We ask for our customers insight because it means a great deal to us. Although a 4 star rating means we did well, it also says we could have done some things better. In other case the rating was left in error. We share all of this with our entire team and utilize it for counselling, coaching, celebrating, and in some cases process evaluation. I enjoyed meeting you over the phone, gaining your additional insight, and your kind words. As we discussed, your loyalty is appreciated and we will continue providing you with the level of service you deserve. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

January 08, 2025

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Employee Rating

Always a pleasure to work with the staff at Klaben, they are very helpful and informative. The only place I go for service. More

by DIMIT.4
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas

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January 07, 2025

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Employee Rating

Excellent customer service great communication very clean and friendly definitely will refer friends and family More

by FLYINGFREE108
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Joe French

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December 23, 2024

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Employee Rating

Service is usually pretty quick. They get you checks in fast and let you know what recommended services you may need. More

by RFOXX16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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December 18, 2024

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Employee Rating

Service is always convenient, The team over there really respects my time. Mobile service guys are very friendly. More

by DHauser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas

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