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Charlita Hearn
87 Reviews
Over 30 years in Management, Sales, Customer Service. Enjoy assisting prospects, family, and friends find the vehicle the fits their needs. Love the beach, dancing, cooking, and movies
Read moreDealership Experience
12 yrs, 3 mos
Industry Experience
12 yrs, 11 mos
Specialties & Trainings
Lincoln Brand Champion
CPO Certified
87 Reviews
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87 Reviews of Charlita Hearn
January 19, 2026
Never had a problem with anyone. . Everyone I ever delt with has been polite and friendly. Always someone knowledgeable around to answer a question. . Everyone I ever delt with has been polite and friendly. Always someone knowledgeable around to answer a question. More
by LEONABUSIJA
Verified CustomerOther Employees Tagged: Earl Mosby
December 30, 2025
Outstanding customer service. We purchased the exact 2026 Lincoln Aviator we wanted so it was worth the drive down from Delaware. Charlita made sure all our purchase documents wer We purchased the exact 2026 Lincoln Aviator we wanted so it was worth the drive down from Delaware. Charlita made sure all our purchase documents were ready to go and took the time to set up all the technology for us with our new car. More
by karenhunter1040
December 15, 2025
I had a dollar figure that management wouldn’t meet in order to make the sale. I told Ameen to meet me in the middle and he figured out a way to make it happen. Not every sales person will work that hard order to make the sale. I told Ameen to meet me in the middle and he figured out a way to make it happen. Not every sales person will work that hard to make the buyer happy. Great job! More
by dennis.sams28
Other Employees Tagged: Chuck Greenlee, Brandon Ballard, Chris Dugovich, Nathan Gray, Evan O'Dell, Thomas Cothern, Hailey Cook, Ameen Rufai, Ted Bodnar
November 27, 2025
They treated me great. Did what needed to be done & even cleaned my car. Thank you Did what needed to be done & even cleaned my car. Thank you More
by SLC82
Other Employees Tagged: Brandon Ballard
October 10, 2025
I bought the car from Koons because my salesman Darrick was awesome. He kept in touch with me until I committed to buying and was super helpful. was awesome. He kept in touch with me until I committed to buying and was super helpful. More
by ryanrk150
Other Employees Tagged: Darrick Tolliver
September 26, 2025
The team at Koons was extremely helpful and patient. They worked with us on making sure we got the car we wanted and at a price that we were comfortable with. They worked with us on making sure we got the car we wanted and at a price that we were comfortable with. More
by govindmulanjur
Other Employees Tagged: Andres Zavala
August 19, 2025
Koons Ford has an excellent atmosphere and wonderful staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl Mosby was great. More
by Craig
Other Employees Tagged: John Powell, Trevor Teed, Darrick Tolliver, Chuck Greenlee, Andres Zavala, Earl Mosby, Mike Treas , Michael Matson, Dave Miller
June 09, 2025
I mean they were okay. I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Othe I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Other than that they were kind and responsive. But, I don’t really trust them anymore. More
by dhillonmk123
Other Employees Tagged: Trevor Teed, Chuck Greenlee, Randy Tucker, Brandon Ballard, Chris Dugovich , Kevin Bracey, Tom Donovan, Joseph Stewart, Kelly Wilburn
February 20, 2025
Charlita Hearn goes out of her way to service the customer. She has a ton of experience and will work to get you a great deal—no hassle, no pressure. We will do business again with Charlita and Koons customer. She has a ton of experience and will work to get you a great deal—no hassle, no pressure. We will do business again with Charlita and Koons Ford of Annapolis. More
by LemHatch
