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Charlita Hearn
Charlita Hearn | Page 9
Sales and Leasing
Koons Ford of Annapolis
2540 Riva Road
Annapolis, MD 21401
92 Reviews
Over 30 years in Management, Sales, Customer Service. Enjoy assisting prospects, family, and friends find the vehicle the fits their needs. Love the beach, dancing, cooking, and movies
Read moreDealership Experience
12 yrs, 7 mos
Industry Experience
13 yrs, 3 mos
Specialties & Trainings
Lincoln Brand Champion
CPO Certified
92 Reviews
Write a Review
92 Reviews of Charlita Hearn
January 28, 2023
I would recommend our sales person, Charlita, but not Koons Ford. The service department and comptroller suck. I traded a car in on the 7th of January. It is now the 28th. They still have not paid it of Koons Ford. The service department and comptroller suck. I traded a car in on the 7th of January. It is now the 28th. They still have not paid it off!! Try to get an appointment for service. It will take you a month. More
by seanstorms604
Verified Customer
January 25, 2023
Dealership delivered the Ford Maverick as agreed, but after a 12 month delay due to supply chain issues. Until Charlita took over my account, they were not paticularly helpful in keeping me updated as to after a 12 month delay due to supply chain issues. Until Charlita took over my account, they were not paticularly helpful in keeping me updated as to the progress. More
by James Montgomery
Other Employees Tagged: John Gorman
January 20, 2023
overall it was a good experience. I was a bit frustrated by not knowing what features I actually was purchasing. As Ford suggested customer toI reduce some options I originally order I was a bit frustrated by not knowing what features I actually was purchasing. As Ford suggested customer toI reduce some options I originally order back in December '21 to ensure an earlier deliver, I came in in September and did so. Charlita could not tell me what options my Maverick I picked up had. The paper work only listed general categories and the Ford web site Charlita tried to access on her computer kept throwing her out without providing any info. I strongly recommend that the paperwork we get with our new cars explicitly list what options are in the vehicle. More
by john.durning.jd
January 18, 2023
Charlita did a great job from start to finish with the build of my truck. Thank you so much! build of my truck. Thank you so much! More
by jeffbruso
Other Employees Tagged: John Powell, Andres Zavala
January 13, 2023
worked with Koons for years. purchased numerous cars and trucks. Body shop very good guys, Charlita excellent lady service dept very good profressional purchased numerous cars and trucks. Body shop very good guys, Charlita excellent lady service dept very good profressional More
by GEORGE96
Other Employees Tagged: Bill in Body Shop and crew very good
January 11, 2023
Charlita Hearn was great and easy to deal with! She was very knowledgeable and made the entire sales process very easy! She was very knowledgeable and made the entire sales process very easy! More
by KARADC24
Other Employees Tagged: Trevor Teed
January 10, 2023
Charlita is top notch. Perhaps she should run your service department, because they are worse. We bought 2 cars in three days because or Charlita. We dread trying to make Perhaps she should run your service department, because they are worse. We bought 2 cars in three days because or Charlita. We dread trying to make a service appointment or dropping it off for service. More
by seanstorms604
Other Employees Tagged: Tedd Bodnar, I cannot remember. He had a red beard.
December 23, 2022
Please with the overall process to close out my lease. Now waiting for final plates and title. Now waiting for final plates and title. More
by MAR-RIC
Other Employees Tagged: Andres Zavala
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